Branch Head

Job Title: Branch Manager

Location: Multi-Branch (All 6 Slimiphy Centers)
Reporting to: CEO (Kishan Bhai)
Department: Operations
Employment Type: Full-Time

Role Objective:
To ensure smooth, standardized, and customer-centric daily operations across all Slimiphy branches while driving profitability. This includes managing staff schedules, maintaining facility standards, optimizing resource usage, ensuring a delightful customer experience that aligns with Slimiphy’s wellness philosophy, and achieving financial targets to support business growth.

Key Responsibilities

Branch Operations Management

• Oversee daily functioning of all 6 branches.
• Ensure timely opening/closing, cleanliness, and therapist readiness.
• Conduct branch-wise weekly performance reviews.
• Supervise therapy schedules, slot availability, and appointment planning.
• Coordinate equipment maintenance and ensure availability of therapy supplies.

Team Supervision & Staff Discipline

• Lead, guide, and manage branch managers, trainers, and front desk staff.
• Prepare weekly rosters ensuring fair distribution and backup.
• Resolve inter-staff concerns and maintain a healthy team environment.
• Enforce grooming, dress code, and punctuality SOPs.

Process & SOP Compliance

• Ensure consistent implementation of Slimiphy’s SOPs.
• Conduct monthly operational audits for process adherence.
• Maintain client files, reports, and feedback documentation per SOP.

Performance Tracking & Reporting

• Maintain daily branch-wise dashboards (clients served, new joinings, therapy completion).
• Monitor KPI metrics: therapy completion rate, customer repeat visits, staff productivity.
• Share consolidated weekly/monthly reports with the CEO.

Customer Experience

• Monitor client wait time, ambience, hygiene, and satisfaction.
• Handle escalated client issues and ensure timely resolution within 24 hours.
• Lead efforts to personalize service and celebrate client milestones (e.g., fitness goals).

Cross-Functional Coordination

• Liaise with Sales, HR, Finance, and Marketing teams.
• Coordinate with Marketing for offer execution or events at branches.
• Work with HR for recruitment needs and training gaps.

Profitability Management

• Monitor branch revenue streams (e.g., memberships, package sales, upsells) to meet financial targets.
• Collaborate with the Finance team to control operational expenses and stay within budget.
• Implement cost-saving initiatives (e.g., energy efficiency, supply optimization) without compromising service quality.
• Analyze branch profitability monthly and propose strategies to improve margins (e.g., increasing client retention, promoting high-value packages).

Key Result Areas (KRAs)

KRA

Key Metric / Goal

Branch Performance & Service Quality

95%+ branch readiness score across all centers (audits/monthly reviews)

Staff Productivity

85%+ utilization of scheduled hours by staff

Client Satisfaction

90%+ average monthly satisfaction score (based on feedback)

Operational Reporting Timeliness

100% weekly reporting accuracy and punctuality

SOP Compliance

<3 minor SOP breaches per branch/month

Resource Utilization

≤5% wastage or underutilization of supplies

Team Discipline

0 no-shows/unreported absenteeism across staff (monthly)

Branch Profitability

Achieve 10%+ profit margin per branch monthly

Actionable Steps to Achieve Profitability

• Review daily sales reports to track membership and package sales, targeting a 5% month-on-month revenue increase.
• Conduct weekly expense audits with the Finance team to identify and reduce unnecessary costs.
• Promote high-margin packages through staff training and client engagement initiatives.
• Analyze client retention rates monthly and implement loyalty programs to reduce churn by 10% annually.
• Collaborate with Marketing to launch targeted campaigns that drive new client sign-ups and upsells.

Qualifications

• Education: Bachelor’s degree in Business Administration, Management, or related field; MBA preferred.
• Skills:
• Strong leadership and team management skills.
• Financial acumen for budgeting and profitability analysis.
• Excellent communication and customer service skills.
• Proficiency in operational KPIs, data analysis, and reporting tools.
• Knowledge of fitness industry operations and client engagement practices.

Job Type: Full-time

Pay: ₹19,999.09 - ₹35,000.00 per month

Work Location: In person