Counsellor

Job Description: Counsellor

Location: Single Branch (Assigned Slimiphy Fitness Centre)
Reporting To: Branch Manager
Department: Sales & Operations
Employment Type: Full-Time
Role Objective:
To drive sales, manage branch operations, and ensure client and employee satisfaction by handling walk-in enquiries, closing deals, overseeing branch cleanliness, and supporting staff to achieve fitness and sales goals.

Key Responsibilities

• Sales and Client Engagement
• Handle walk-in enquiries, explain Slimiphy’s services, and close deals (target: 10–15 deals/month).
• Understand client goals (e.g., weight loss, fitness) and propose tailored packages.
• Follow up with clients to suggest renewals and track progress on health goals.
• Branch Operations Management
• Ensure branch cleanliness, toning table functionality, and daily floor exercise sessions.
• Conduct daily checks on equipment and report issues to the Facility Manager.
• Monitor client schedules and ensure timely service delivery.
• Team Oversight
• Supervise co-counsellors, therapists, and receptionists to ensure role adherence.
• Conduct weekly team meetings to align on sales targets and client feedback.
• Address employee concerns and foster a collaborative work environment.
• Client Progress Tracking
• Take client measurements and maintain files with diet and fitness updates.
• Ensure clients achieve health/weight goals through regular check-ins.
• Resolve client complaints within 24 hours to maintain satisfaction.

Key Result Areas (KRAs)

KRA

Key Metric / Goal

Sales Target

Achieve Target monthly sales per branch.

Client Satisfaction

Maintain 90%+ client satisfaction score monthly (survey-based).

Branch Cleanliness

Achieve 95%+ compliance in daily hygiene audits.

Employee Satisfaction

Maintain 85%+ employee satisfaction score monthly.

Client Goal Achievement

Ensure 80% of clients meet their health/weight goals within 3 months.

Actionable Steps to Achieve Results

• Greet walk-ins within 5 minutes and offer a 10-minute branch tour/demo.
• Use CRM to track client interactions and follow up within 48 hours.
• Conduct daily branch walkthroughs to verify cleanliness and equipment status.
• Hold Ascertainable

Qualifications

• Education: 12th pass or diploma; Bachelor’s degree in Business or related field preferred.
• Skills:
• Strong communication and persuasion skills (English, Hindi, Gujarati).
• Proficiency in scheduling software and CRM tools.
• Ability to multitask and support branch operations effectively.
• Basic knowledge of fitness services to assist clients.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Work Location: In person