Technical Program Manager Location: Pune, Maharashtra (Hybrid – 3 days/week onsite, Yerwada) Notice Period: Immediate Joiners Preferred Experience Required: 10+ Years Interview Process: 2-3 Technical Rounds (US Panel) Relocation Expenses: Not Applicable About the Role We are seeking an experienced Technical Program Manager to lead large-scale digital initiatives. This is a hands-on, client-facing role focused on delivering technology-driven solutions while optimizing resource allocation and team performance. You will work cross-functionally with Sales, Operations, Recruiting, and Finance teams to ensure on-time, high-quality delivery and top-tier client satisfaction. Key ResponsibilitiesProgram & Project Delivery Lead cross-functional projects involving multiple program teams. Own project plans, timelines, release management, scope, and delivery. Drive Agile/Scrum practices and organizational lean-agile maturity. Monitor dependencies and ensure production readiness at launch. Present project status and metrics to stakeholders and leadership. Conduct effective meetings and ensure crisp, timely decision-making. Client & Stakeholder Management Build trust-based client relationships with clear, strategic communication. Act as the escalation point for engagement or consultant-related issues. Manage client expectations, feedback loops, and overall satisfaction. Resource & Operations Management Drive staffing decisions aligned with project strategy and margin goals. Collaborate with Talent Acquisition to identify and deploy top candidates. Support onboarding and ensure smooth deployment of new hires. Optimize utilization and resource planning across programs and practices. Provide financial burn reports and resource metrics to internal teams. Team Engagement Facilitate Scrum ceremonies and agile planning across distributed teams. Coach team members and consultants; support their goals and development. Monitor key performance indicators and lead continuous improvement efforts. Required Skills & Experience 10+ years in Project/Program/Consultant Operations in a professional services environment. 3-5 years as a Scrum Master with strong Agile delivery experience. Strong technical acumen in Web, Mobile, and Cloud application projects. Proficiency in JIRA , Confluence , and Agile PM tools. Experience in resource management , client engagement , and people-based consulting (preferably with Fortune 500 clients). Excellent communication, negotiation, and conflict resolution skills. Strong problem-solving, multitasking, and decision-making abilities. Bachelor’s degree required; Master’s degree is a plus. Nice to Have Knowledge or background in Cryptography . Experience managing delivery in large-scale, high-stakes technical environments. Mandatory Skills Large Program Management Scrum/Agile Experience JIRA and Confluence Technical Delivery Understanding Job Type: Full-time Pay: ₹2,400,000.00 - ₹2,600,000.00 per year Application Question(s): Immediate Joiners Preferred Work Location: In person

Job Title: Software Dev Engineer I Location: Chennai Duration: 6 Months Job Type: Contract Work Type: Onsite Job Description: The top responsibilities: · Development and operational activities · Leadership Principles: · Deliver results, ownership, dive deep and Bias for Action · Mandatory Requirements: · 1-2 years in Core Java development · Good exp in DSA & problem solving · Education or Certification: · Bachelor’s degree in engineering or equivalent Education: Bachelor’s degree in engineering or equivalent Notice: Immediate Joiners only Shift timings: 9 to 6 pm Exp: 1+ years Job Type: Full-time Pay: ₹900,000.00 - ₹1,000,000.00 per year Application Question(s): Immediate Joiners only Work Location: In person

Position: Team Leader – Outbound Customer Service & Renewals Location: Delhi Interview Mode: Face-to-Face Interview Timing: 11:00 AM – 5:00 PM Shift: Day Shift Weekly Offs: 2 Rotational Offs Qualification Required: HSC (12th Pass) Salary: Up to ₹7 LPA (approx. ₹55,000/month) + up to ₹2 LPA in variables Key Requirements: Current role must be Team Leader in an Outbound Customer Service process with experience in Renewals/Upsell/Cross-sell (preferred). Minimum 2 years of documented experience as a Team Leader . Must have managed a team handling a call flow of 100–150 calls/day . Should be willing to take calls personally when required . Total work experience: Not more than 6 years . Ideal candidates will have a background in Sales/Upselling/Cross-Selling . Job Type: Full-time Pay: ₹58,000.00 - ₹59,000.00 per month Application Question(s): Immediate joiners are preferred. Work Location: In person Speak with the employer +91 6394427973

Position: Team Leader – Outbound Customer Service & Renewals Location: Delhi Interview Mode: Face-to-Face Interview Timing: 11:00 AM – 5:00 PM Shift: Day Shift Weekly Offs: 2 Rotational Offs Qualification Required: HSC (12th Pass) Salary: Up to ₹7 LPA (approx. ₹55,000/month) + up to ₹2 LPA in variables Key Requirements: Current role must be Team Leader in an Outbound Customer Service process with experience in Renewals/Upsell/Cross-sell (preferred). Minimum 2 years of documented experience as a Team Leader . Must have managed a team handling a call flow of 100–150 calls/day . Should be willing to take calls personally when required . Total work experience: Not more than 6 years . Ideal candidates will have a background in Sales/Upselling/Cross-Selling . Job Type: Full-time Pay: ₹58,000.00 - ₹59,000.00 per month Application Question(s): Immediate joiners are preferred. Work Location: In person Speak with the employer +91 6394427973

Role & Responsibilities: Handle inbound customer service calls , addressing queries and resolving issues effectively. Engage in basic sales/upsell activities when needed. Maintain customer satisfaction and deliver service excellence. Ensure timely documentation and follow-ups. Eligibility: Freshers and experienced candidates are welcome. Prior experience in BPO, insurance, inbound/outbound call handling, or sales is preferred. Must have good English communication skills . Job Type: Full-time Pay: ₹20,000.00 - ₹220,000.00 per month Work Location: In person

Job Title: Customer Success Associate Location: Pune Work Mode: Work from Office Experience Required: Prior experience in Customer Support (Voice Process) in B2B, Sales, or Motor Insurance Key Responsibilities: Handle outbound calls efficiently. Provide exceptional customer service and sales advisory . Address customer queries and objections effectively. Assist customers in understanding products and services. Required Skills: Excellent English communication skills (spoken & written). Strong objection-handling and persuasion skills . Qualification: Any Graduation (Mandatory) Interview Rounds: HR Round Versant Round Operations Round Client Round Salary Range: ₹28,000 CTC to ₹35,000 CTC (based on experience and last drawn salary) Working Days & Shifts: 6 days a week (Rotational Week Off) Rotational shifts Job Type: Full-time Pay: ₹320,000.00 - ₹340,000.00 per year Work Location: In person

Role & Responsibilities: Manage customer support interactions over calls and digital platforms. Provide accurate information regarding healthcare services. Handle customer inquiries effectively and resolve issues promptly. Ensure compliance and quality during every interaction. Language proficiency in any regional language (as listed above) is mandatory . Eligibility: Freshers and experienced candidates welcome. Must be fluent in English . Should have basic knowledge about its services . Job Type: Full-time Pay: ₹21,000.00 - ₹22,000.00 per month Work Location: In person Speak with the employer +91 6394427973

Role/Designation : Relationship Manager Reporting Manager : City Head Location : Multiple Regions / Cities Roles & Responsibilities : · Recruiting and Managing team of financial advisors/agents. · Managing the complete life cycle of financial advisors/agents e.g., Meeting and interacting with them on regular basis · Training the financial advisors/agents on our app for servicing their customers in most efficient and effective manner · Driving partners for higher productivity and focus on renewals and ensuring that focus is not diluted. · Achievement of Monthly/Quarterly/Yearly targets as assigned by the manager/organization from time to time. · Understanding and aligning with company’s policies and ensure full compliance. · Maintaining the highest level of business hygiene. · Identifying new approaches to enhance reach and generate more sales in the assigned region. · Working on distribution of Motor, Life & health Insurance and loans, credit card, NPS, etc and products as and when introduced by the organization. Desired Profile: · Education - Full time HSC or Graduation. · Experience - 1+ year of experience in Sales and BD in Insurance Industry. · Knowledge - In-depth understanding of business context. Understanding of Insurance and Financial products is an added advantage. · Exposure - Familiarity with all types of insurance plan and financial products (Life, Health, Motor,) · Communication - Excellent verbal and written communication skills and ability to liaise with multiple stakeholders. · IT Skills - Proficient with Microsoft Office Suite or related software. · Insurance Broker Google · Policy Bazar · GI experience Job Type: Full-time Pay: ₹249,734.46 - ₹400,000.00 per year Work Location: In person Speak with the employer +91 6394427973

Role & Responsibilities: Handle inbound customer service calls , addressing queries and resolving issues effectively. Engage in basic sales/upsell activities when needed. Maintain customer satisfaction and deliver service excellence. Ensure timely documentation and follow-ups. Eligibility: Freshers and experienced candidates are welcome. Prior experience in BPO, insurance, inbound/outbound call handling, or sales is preferred. Must have good English communication skills . Job Type: Full-time Pay: ₹20,000.00 - ₹220,000.00 per month Work Location: In person

Key Responsibilities: Oversee and manage daily operations of the sales team Develop and implement strategic plans to expand the customer base and strengthen market presence Achieve sales growth by setting goals, identifying team strengths, and addressing areas for improvement Establish and nurture productive relationships with key clients and partners Build long-term relationships with suppliers and customers to drive loyalty and repeat business Launch new sales strategies, initiatives, and programs targeting key demographics Monitor and manage team performance in line with client KPIs Assign territories, set sales targets, conduct training, and manage all HR-related matters of the team Key Skills & Competencies: Strong time management and ability to prioritize tasks effectively Proficiency in Microsoft Office Suite Excellent organizational and customer service skills Proven people management and leadership abilities Strong verbal and written communication Negotiation and presentation skills Detail-oriented with a structured approach to sales planning Education & Experience: Graduate in any discipline Proven experience in managing teams Sales background, preferably in a B2C environment Industry knowledge is an added advantage Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Work Location: In person

Key Responsibilities Design, deploy, and maintain robust machine learning infrastructure. Partner with Data Scientists and ML Engineers to manage ML model deployment and lifecycle. Develop and maintain CI/CD pipelines for ML workflows. Monitor, optimize, and troubleshoot production ML systems and infrastructure. Implement automated validation and testing frameworks for ML models. Ensure security, compliance, and versioning of ML systems and datasets. Document workflows, best practices, and infrastructure design. Stay current with advancements in MLOps and cloud-native tools. Must-Have Qualifications Bachelor’s degree in Computer Science or Engineering (no B.Com/B.Sc). 2–5 years of experience in an SRE or related infrastructure-focused role. Strong foundation in Machine Learning concepts and workflows . Proficiency in at least one major programming language: Python, Java, or Go . Hands-on experience with Cloud platforms : AWS, Azure, or GCP. Proficiency with Docker and Kubernetes for containerized environments. Experience with CI/CD tools such as Jenkins, GitLab CI, or CircleCI. Excellent troubleshooting, collaboration, and communication skills. No frequent job changes or employment gaps. Note : Candidates with only DevOps experience and no ML exposure will not be considered. Preferred Qualifications Master’s degree in Computer Science or related discipline. Experience with ML frameworks: TensorFlow, PyTorch, Scikit-learn . Familiarity with tools like Apache Spark, Kafka, Airflow for data workflows. Exposure to monitoring tools such as Prometheus, Grafana, ELK stack . Knowledge of Infrastructure as Code (IaC) : Terraform, Ansible. Experience with automated model testing and ML pipeline validation. Understanding of security best practices for AI/ML systems. Job Type: Full-time Pay: ₹1,800,000.00 - ₹2,100,000.00 per year Work Location: In person

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat support. Provide accurate information regarding products, services, and policies. Resolve customer complaints, issues, and queries in a timely and professional manner. Maintain up-to-date knowledge of the company’s offerings and processes. Ensure customer satisfaction by providing a positive experience. Log and document all customer interactions using internal CRM tools. Collaborate with internal teams for issue resolution and escalations. Meet performance metrics including response time, resolution rate, and customer satisfaction. Preferred Experience and Skills: Fluent in English – both written and verbal communication. Prior experience in customer service, support, or a call center environment is a plus. Basic knowledge of the company and its offerings (training will be provided). Strong problem-solving and interpersonal skills. Ability to multitask and manage time efficiently. Familiarity with customer service software or CRM tools is an advantage. Job Type: Full-time Pay: ₹200,000.00 - ₹480,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 6394427973

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat support. Provide accurate information regarding products, services, and policies. Resolve customer complaints, issues, and queries in a timely and professional manner. Maintain up-to-date knowledge of the company’s offerings and processes. Ensure customer satisfaction by providing a positive experience. Log and document all customer interactions using internal CRM tools. Collaborate with internal teams for issue resolution and escalations. Meet performance metrics including response time, resolution rate, and customer satisfaction. Preferred Experience and Skills: Fluent in English – both written and verbal communication. Prior experience in customer service, support, or a call center environment is a plus. Basic knowledge of the company and its offerings (training will be provided). Strong problem-solving and interpersonal skills. Ability to multitask and manage time efficiently. Familiarity with customer service software or CRM tools is an advantage. Job Type: Full-time Pay: ₹200,000.00 - ₹480,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 6394427973

Key Responsibilities: Handle inbound and outbound customer calls to pitch products or services. Drive sales and meet assigned targets through effective communication. Provide accurate product/service information to customers. Build rapport with customers to understand their needs and suggest suitable offerings. Maintain daily call logs and update the CRM system. Resolve customer queries and concerns in a professional manner. Participate in sales training and team meetings regularly. Preferred Experience & Skills: Minimum 6 months of experience in BPO and sales is mandatory . Must express during interview: “Comfortable with sales and had experience.” Basic English fluency is acceptable. Preference will be given to Punjabi-speaking candidates. Strong persuasion and communication skills. Willingness to work in a target-driven environment. Qualifications: Minimum 12th pass; graduation is a plus. Prior telesales/customer service experience preferred. Job Type: Full-time Pay: ₹240,000.00 - ₹700,000.00 per year Work Location: In person Speak with the employer +91 6394427973

Job Title: Select Service Advisor Location: Thane Maharashtra Job Type: Full-Time (On-roll) Work Mode: Work from Office Salary: ₹20,000 In-Hand + PF + Incentives Weekly Offs: 2 Rotational Offs (Between Monday–Friday) Job Description: We are hiring Select Service Advisors to join our customer support team at Shaadi.com. If you're fluent in Hindi + Marathi or Gujarati + Marathi and have prior customer service experience, we’d love to meet you! Key Responsibilities: Handle inbound/outbound customer interactions professionally. Assist customers with product/service-related queries. Provide resolutions and ensure customer satisfaction. Update internal systems and ensure accuracy in communication. Maintain service standards and adhere to company policies. Required Qualifications: Minimum HSC (12th Pass) At least 1 year of experience in Customer Service (voice process preferred) Fluency in Hindi + Marathi or Gujarati + Marathi is mandatory. Excellent communication and problem-solving skills. Comfortable with rotational shifts and offs. Job Type: Full-time Pay: ₹13,054.09 - ₹20,000.00 per month Work Location: In person

Job Title: Associate – Telesales Department: Telesales Location: Noida Reporting To: Team Leader – Telesales CTC: ₹22,000 per month (₹18,000 in-hand) Experience: 6 Months to 1 Year (Internships will be considered) Qualification: Minimum 12th Pass or Graduate in any discipline Preferred Background: Must have prior experience in BPO sales (Insurance, Telecom, or any Outbound/Inbound sales process) Exposure to target-driven roles is essential Job Summary: As a Telesales , you will be responsible for promoting and selling healthcare plans and services through outbound calling. The role demands strong communication, persuasion skills, and a customer-centric approach in a high-performance sales environment. Roles and Responsibilities: Make outbound calls to potential customers to promote and sell DocOnline's healthcare plans and value-added services. Assess customer health and financial needs to recommend suitable healthcare plans, focusing on high-ATS products and EMI-based offerings. Explain the features, benefits, and pricing of plans clearly to customers while addressing queries and building trust. Maintain and nurture customer relationships through timely follow-ups, issue resolution, and support during the onboarding process. Accurately log sales interactions and lead statuses in the CRM system, maintaining data integrity. Share daily/weekly updates with the Team Leader on conversion progress, objections encountered, and feedback from prospects. Online Doctor Consultations SmartSave Chronic Care Management Mental Health Services, and more. Required Skills and Experience: 6 months to 1 year of tele-sales experience, ideally in healthcare, insurance, or fintech sectors Proven ability to achieve or exceed sales targets and KPIs Fluent in Hindi and English; knowledge of any regional language (e.g., Telugu, Tamil, Malayalam, Marathi, Gujarati, Kannada) is a plus Strong objection handling and persuasion skills Customer-first mindset with excellent interpersonal skills Fast learner with an interest in evolving digital healthcare solutions Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Language: Hindi (Preferred) English (Required) Work Location: In person

Job Title: Manager – Business Development & Strategic Partnerships (Sports Infrastructure) Location: In-Office | Noida, Rohtak, Gurugram, Faridabad, Ghaziabad, India Employment Type: Full-Time Experience Required: 3–6 Years Salary Range: ₹5 – ₹10 LPA (plus performance-based variable incentive) Reporting To: Founders / Business Head Industry: Sports, Education, Infrastructure About the Role: We are seeking a driven and strategic professional to lead business development and partnerships for our innovative Build–Operate–Manage (BOM) model in the sports infrastructure space. This role is ideal for someone passionate about grassroots sports, education, and facility expansion—keen to drive institutional and private collaborations across regions. Key Responsibilities: Identify and build long-term partnerships with schools, colleges, and private landowners. Create and pitch compelling business proposals tailored to potential partners’ needs. Lead negotiations and close partnership agreements that ensure operational sustainability and growth. Manage and mentor a team of Business Development Executives, setting KPIs and tracking performance. Maintain and report on sales pipeline progress, partnership status, and key performance metrics. Oversee partner onboarding processes including site inspections and feasibility checks. Research and understand regional education and real estate dynamics to fuel targeted lead generation. Qualifications & Skills: 3–6 years of experience in business development, institutional/B2B sales, or strategic partnerships. Established network in the education or real estate sectors (schools, colleges, property owners). Prior experience in EdTech, coaching institutes, or franchise/facility expansion roles is a plus. Familiarity with infrastructure projects, leasing, or BOM/franchise models is preferred. Strong communication, negotiation, and stakeholder management skills. Ability and willingness to travel for meetings, inspections, and strategy discussions. A genuine passion for grassroots sports development and educational outreach. Job Type: Full-time Pay: ₹700,000.00 - ₹1,000,000.00 per year Work Location: In person

Job Title: BPO Sales Team Leader Location: Noida Work Days: 6 Days a Week CTC: Up to ₹4.8lpa Job Summary: We are looking for a dynamic and experienced Sales Team Leader with a proven track record in managing telesales teams, preferably in a BPO environment. The ideal candidate will have excellent leadership, communication, and performance management skills, and should be capable of driving sales teams toward achieving and exceeding targets. Key Responsibilities: Team Management: Manage and motivate a team of 10–30 sales callers, ensuring productivity and team morale remain high. Sales Monitoring: Oversee daily call performance and sales reports. Track and analyze key performance metrics to ensure consistent achievement of targets. Performance Handling: Identify non-performing agents, conduct performance reviews, and implement action plans to drive improvement. Training & Development: Provide regular coaching, feedback, and on-the-job training to enhance team performance and efficiency. Reporting: Generate and present daily, weekly, and monthly sales reports to management. Ensure data accuracy and transparency in reporting. Target Management: Ensure that sales targets are clearly communicated and met by all team members. Incentivize and recognize performance to maintain high motivation levels. Operational Oversight: Maintain discipline, resolve escalations, and ensure adherence to company policies and quality standards. Candidate Requirements: Experience: Minimum 6months of experience in a similar team lead role, preferably in a BPO or telesales environment. Skills: Strong communication and interpersonal skills Assertive and bold personality Strong analytical and reporting capabilities Excellent problem-solving and team management skills Education: Graduate in any discipline Gender: Open to Male/Female candidates Incentives & Growth: Attractive incentive structure based on team performance Opportunity to grow into senior managerial roles Job Type: Full-time Pay: ₹200,000.00 - ₹480,000.00 per month Work Location: In person Speak with the employer +91 6394427973

Job Title: Associate – Telesales Department: Telesales Location: Noida Reporting To: Team Leader – Telesales CTC: ₹22,000 per month (₹18,000 in-hand) Experience: 6 Months to 1 Year (Internships will be considered) Qualification: Minimum 12th Pass or Graduate in any discipline Preferred Background: Must have prior experience in BPO sales (Insurance, Telecom, or any Outbound/Inbound sales process) Exposure to target-driven roles is essential Job Summary: As a Telesales , you will be responsible for promoting and selling healthcare plans and services through outbound calling. The role demands strong communication, persuasion skills, and a customer-centric approach in a high-performance sales environment. Roles and Responsibilities: Make outbound calls to potential customers to promote and sell DocOnline's healthcare plans and value-added services. Assess customer health and financial needs to recommend suitable healthcare plans, focusing on high-ATS products and EMI-based offerings. Explain the features, benefits, and pricing of plans clearly to customers while addressing queries and building trust. Maintain and nurture customer relationships through timely follow-ups, issue resolution, and support during the onboarding process. Accurately log sales interactions and lead statuses in the CRM system, maintaining data integrity. Share daily/weekly updates with the Team Leader on conversion progress, objections encountered, and feedback from prospects. Online Doctor Consultations SmartSave Chronic Care Management Mental Health Services, and more. Required Skills and Experience: 6 months to 1 year of tele-sales experience, ideally in healthcare, insurance, or fintech sectors Proven ability to achieve or exceed sales targets and KPIs Fluent in Hindi and English; knowledge of any regional language (e.g., Telugu, Tamil, Malayalam, Marathi, Gujarati, Kannada) is a plus Strong objection handling and persuasion skills Customer-first mindset with excellent interpersonal skills Fast learner with an interest in evolving digital healthcare solutions Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Language: Hindi (Preferred) English (Required) Work Location: In person

Job Title: Select Service Advisor Location: Thane Maharashtra Job Type: Full-Time (On-roll) Work Mode: Work from Office Salary: ₹20,000 In-Hand + PF + Incentives Weekly Offs: 2 Rotational Offs (Between Monday–Friday) Job Description: We are hiring Select Service Advisors to join our customer support team at Shaadi.com. If you're fluent in Hindi + Marathi or Gujarati + Marathi and have prior customer service experience, we’d love to meet you! Key Responsibilities: Handle inbound/outbound customer interactions professionally. Assist customers with product/service-related queries. Provide resolutions and ensure customer satisfaction. Update internal systems and ensure accuracy in communication. Maintain service standards and adhere to company policies. Required Qualifications: Minimum HSC (12th Pass) At least 1 year of experience in Customer Service (voice process preferred) Fluency in Hindi + Marathi or Gujarati + Marathi is mandatory. Excellent communication and problem-solving skills. Comfortable with rotational shifts and offs. Job Type: Full-time Pay: ₹13,054.09 - ₹20,000.00 per month Work Location: In person