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Customer Service Associate (CSA)

Customer Service Associate (CSA)

Umanist Staffing

0 years

2 - 4 Lacs

Noida

Posted:5 days ago| Platform:

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Skills Required

service chat resolve crm metrics support training software

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat support. Provide accurate information regarding products, services, and policies. Resolve customer complaints, issues, and queries in a timely and professional manner. Maintain up-to-date knowledge of the company’s offerings and processes. Ensure customer satisfaction by providing a positive experience. Log and document all customer interactions using internal CRM tools. Collaborate with internal teams for issue resolution and escalations. Meet performance metrics including response time, resolution rate, and customer satisfaction. Preferred Experience and Skills: Fluent in English – both written and verbal communication. Prior experience in customer service, support, or a call center environment is a plus. Basic knowledge of the company and its offerings (training will be provided). Strong problem-solving and interpersonal skills. Ability to multitask and manage time efficiently. Familiarity with customer service software or CRM tools is an advantage. Job Type: Full-time Pay: ₹200,000.00 - ₹480,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 6394427973

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Customer Service Associate (CSA)

Experience & Salary

Skills Required

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Job Description

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