Job Description/Security Dispatcher Job Summary Our growing business is looking for a skilled problem solver to join our team as Virtual Field Supervisor. We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees. Responsibilities and Duties 1. Call filed employees/clients (based in the US) to perform security checks. 2. Answers incoming calls regarding issues, service questions, and general client concerns. 3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. 4. Update information in the service database/report during and after each call. 5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies. 6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 7. Establish and manage communication with corporate, Clients, staff, and management. 8. Ensure effective telephone and email communications both internally to maintain a professional image. 9. Organize and prioritize office tasks to fulfill all administrative requirements. 10. Coordinate meetings with the US team. 11. Participate as needed in special department projects. Qualifications and skills 1. Graduation or Equivalent 2. Prior customer service experience is a plus. 3. Time management 4. Collaboration skills 5. Problem-Solving/ Analysis 6. Personal effectiveness/credibility 7. Excellent communication and interpersonal skills 8. Technical capacity; Good knowledge of MS Office & Google products. Benefits All benefits will be mentioned in the Offer letter. Job type: Full-time Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Preferred) Language: English (Required) Work Location: In person
Job Description/Security Dispatcher Job Summary Our growing business is looking for a skilled problem solver to join our team as Virtual Field Supervisor. We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees. Responsibilities and Duties 1. Call filed employees/clients (based in the US) to perform security checks. 2. Answers incoming calls regarding issues, service questions, and general client concerns. 3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. 4. Update information in the service database/report during and after each call. 5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies. 6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 7. Establish and manage communication with corporate, Clients, staff, and management. 8. Ensure effective telephone and email communications both internally to maintain a professional image. 9. Organize and prioritize office tasks to fulfill all administrative requirements. 10. Coordinate meetings with the US team. 11. Participate as needed in special department projects. Qualifications and skills 1. Graduation or Equivalent 2. Prior customer service experience is a plus. 3. Time management 4. Collaboration skills 5. Problem-Solving/ Analysis 6. Personal effectiveness/credibility 7. Excellent communication and interpersonal skills 8. Technical capacity; Good knowledge of MS Office & Google products. Benefits All benefits will be mentioned in the Offer letter. Job type: Full-time Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Preferred) Language: English (Required) Work Location: In person
Job Description Job Title: Security Dispatcher (Virtual Field Supervisor) Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift US shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Description Job Title: Security Dispatcher (Virtual Field Supervisor) Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift US shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Title: Scheduling Executive Location: New Delhi Company: Hammer Head Global Solutions Private Limited Job Type: Full-Time Department: Operations/ Scheduling Reports To: Operations Manager / Scheduling Manager Job Summary: We are seeking a detail-oriented and proactive Scheduling Executive to join our team. The ideal candidate will be responsible for managing and coordinating schedules, ensuring optimal resource allocation, and maintaining effective communication with internal teams. This role requires excellent organizational and time management skills, as well as the ability to multitask and work under pressure. Key Responsibilities: Create, maintain, and adjust schedules for staff, appointments, or services as required Coordinate with the internal team to understand scheduling needs and constraints Communicate schedule changes promptly to all relevant parties Monitor attendance and report discrepancies or shift coverage issues Use scheduling software/tools to input and update data accurately Optimize resource allocation to improve efficiency and minimize downtime Handle last-minute changes or emergencies professionally and efficiently Prepare and share daily/weekly/monthly scheduling reports with management Provide administrative support as needed for scheduling-related tasks Requirements: Bachelor's degree, Bachelor's degree in Business Administration, Operations, or a related field (preferred) Proven experience in scheduling, coordination, or administrative roles Proficient in Microsoft Office and scheduling software/tools Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to work independently and collaboratively in a fast-paced environment Problem-solving attitude and attention to detail Preferred Skills: Experience in workforce or staff scheduling in industries like security, logistics, healthcare, etc. Familiarity with software like Excel, Google Sheets, or any workforce management tools Knowledge of labor regulations related to scheduling (if applicable) Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Night shift US shift Education: Bachelor's (Required) Experience: Customer service: 2 years (Required) Language: English (Preferred) Work Location: In person
Job Title: Scheduling Executive Location: New Delhi Company: Hammer Head Global Solutions Private Limited Job Type: Full-Time Department: Operations/ Scheduling Reports To: Operations Manager / Scheduling Manager Job Summary: We are seeking a detail-oriented and proactive Scheduling Executive to join our team. The ideal candidate will be responsible for managing and coordinating schedules, ensuring optimal resource allocation, and maintaining effective communication with internal teams. This role requires excellent organizational and time management skills, as well as the ability to multitask and work under pressure. Key Responsibilities: Create, maintain, and adjust schedules for staff, appointments, or services as required Coordinate with the internal team to understand scheduling needs and constraints Communicate schedule changes promptly to all relevant parties Monitor attendance and report discrepancies or shift coverage issues Use scheduling software/tools to input and update data accurately Optimize resource allocation to improve efficiency and minimize downtime Handle last-minute changes or emergencies professionally and efficiently Prepare and share daily/weekly/monthly scheduling reports with management Provide administrative support as needed for scheduling-related tasks Requirements: Bachelor's degree, Bachelor's degree in Business Administration, Operations, or a related field (preferred) Proven experience in scheduling, coordination, or administrative roles Proficient in Microsoft Office and scheduling software/tools Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to work independently and collaboratively in a fast-paced environment Problem-solving attitude and attention to detail Preferred Skills: Experience in workforce or staff scheduling in industries like security, logistics, healthcare, etc. Familiarity with software like Excel, Google Sheets, or any workforce management tools Knowledge of labor regulations related to scheduling (if applicable) Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Title: Scheduling Executive Location: New Delhi Company: Hammer Head Global Solutions Private Limited Job Type: Full-Time Department: Operations/ Scheduling Reports To: Operations Manager / Scheduling Manager Job Summary: We are seeking a detail-oriented and proactive Scheduling Executive to join our team. The ideal candidate will be responsible for managing and coordinating schedules, ensuring optimal resource allocation, and maintaining effective communication with internal teams. This role requires excellent organizational and time management skills, as well as the ability to multitask and work under pressure. Key Responsibilities: Create, maintain, and adjust schedules for staff, appointments, or services as required Coordinate with the internal team to understand scheduling needs and constraints Communicate schedule changes promptly to all relevant parties Monitor attendance and report discrepancies or shift coverage issues Use scheduling software/tools to input and update data accurately Optimize resource allocation to improve efficiency and minimize downtime Handle last-minute changes or emergencies professionally and efficiently Prepare and share daily/weekly/monthly scheduling reports with management Provide administrative support as needed for scheduling-related tasks Requirements: Bachelor's degree, Bachelor's degree in Business Administration, Operations, or a related field (preferred) Proven experience in scheduling, coordination, or administrative roles Proficient in Microsoft Office and scheduling software/tools Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to work independently and collaboratively in a fast-paced environment Problem-solving attitude and attention to detail Preferred Skills: Experience in workforce or staff scheduling in industries like security, logistics, healthcare, etc. Familiarity with software like Excel, Google Sheets, or any workforce management tools Knowledge of labor regulations related to scheduling (if applicable) Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Description Job Title: Security Dispatcher Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Description Job Title: Security Dispatcher Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Title: Security Dispatcher (Virtual Field Supervisor) Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Security Dispatcher (Virtual Field Supervisor) to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Title: Security Dispatcher (Virtual Field Supervisor) Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Security Dispatcher (Virtual Field Supervisor) to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Summary Our growing business is looking for a skilled problem solver to join our team as a Security Dispatcher (Virtual Field Supervisor). We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees. Responsibilities and Duties 1. Call field employees/clients (based in the US) to perform security checks. 2. Answers incoming calls regarding issues, service questions, and general client concerns. 3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. 4. Update information in the service database/report during and after each call. 5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies. 6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 7. Establish and manage communication with corporate, Clients, staff, and management. 8. Ensure effective telephone and email communications both internally to maintain a professional image. 9. Organize and prioritize office tasks to fulfill all administrative requirements. 10. Coordinate meetings with the US team. 11. Participate as needed in special department projects. Qualifications and skills 1. Graduation or Equivalent 2. Prior customer service experience is a plus. 3. Time management 4. Collaboration skills 5. Problem-Solving/ Analysis 6. Personal effectiveness/credibility 7. Excellent communication and interpersonal skills 8. Technical capacity; Good knowledge of MS Office & Google products. Benefits All benefits will be mentioned in the Offer letter. Job type: Full-time Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Preferred) Work Location: In person
Job Title: Scheduling Executive Location: New Delhi Company: Hammer Head Global Solutions Private Limited Job Type: Full-Time Department: Operations/ Scheduling Reports To: Operations Manager / Scheduling Manager Job Summary: We are seeking a detail-oriented and proactive Scheduling Executive to join our team. The ideal candidate will be responsible for managing and coordinating schedules, ensuring optimal resource allocation, and maintaining effective communication with internal teams. This role requires excellent organizational and time management skills, as well as the ability to multitask and work under pressure. Key Responsibilities: Create, maintain, and adjust schedules for staff, appointments, or services as required Coordinate with the internal team to understand scheduling needs and constraints Communicate schedule changes promptly to all relevant parties Monitor attendance and report discrepancies or shift coverage issues Use scheduling software/tools to input and update data accurately Optimize resource allocation to improve efficiency and minimize downtime Handle last-minute changes or emergencies professionally and efficiently Prepare and share daily/weekly/monthly scheduling reports with management Provide administrative support as needed for scheduling-related tasks Requirements: Bachelor's degree, Bachelor's degree in Business Administration, Operations, or a related field (preferred) Proven experience in scheduling, coordination, or administrative roles Proficient in Microsoft Office and scheduling software/tools Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to work independently and collaboratively in a fast-paced environment Problem-solving attitude and attention to detail Preferred Skills: Experience in workforce or staff scheduling in industries like security, logistics, healthcare, etc. Familiarity with software like Excel, Google Sheets, or any workforce management tools Knowledge of labor regulations related to scheduling (if applicable) Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 2 years (Required) Language: English (Required) Work Location: In person
Job Title: Scheduling Executive Location: New Delhi Company: Hammer Head Global Solutions Private Limited Job Type: Full-Time Department: Operations/ Scheduling Reports To: Operations Manager / Scheduling Manager Job Summary: We are seeking a detail-oriented and proactive Scheduling Executive to join our team. The ideal candidate will be responsible for managing and coordinating schedules, ensuring optimal resource allocation, and maintaining effective communication with internal teams. This role requires excellent organizational and time management skills, as well as the ability to multitask and work under pressure. Key Responsibilities: Create, maintain, and adjust schedules for staff, appointments, or services as required Coordinate with the internal team to understand scheduling needs and constraints Communicate schedule changes promptly to all relevant parties Monitor attendance and report discrepancies or shift coverage issues Use scheduling software/tools to input and update data accurately Optimize resource allocation to improve efficiency and minimize downtime Handle last-minute changes or emergencies professionally and efficiently Prepare and share daily/weekly/monthly scheduling reports with management Provide administrative support as needed for scheduling-related tasks Requirements: Bachelor's degree, Bachelor's degree in Business Administration, Operations, or a related field (preferred) Proven experience in scheduling, coordination, or administrative roles Proficient in Microsoft Office and scheduling software/tools Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to work independently and collaboratively in a fast-paced environment Problem-solving attitude and attention to detail Preferred Skills: Experience in workforce or staff scheduling in industries like security, logistics, healthcare, etc. Familiarity with software like Excel, Google Sheets, or any workforce management tools Knowledge of labor regulations related to scheduling (if applicable) Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 2 years (Required) Language: English (Required) Work Location: In person
Job Summary Our growing business is looking for a skilled problem solver to join our team as a Security Dispatcher (Virtual Field Supervisor). We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees. Responsibilities and Duties 1. Call field employees/clients (based in the US) to perform security checks. 2. Answers incoming calls regarding issues, service questions, and general client concerns. 3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. 4. Update information in the service database/report during and after each call. 5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies. 6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 7. Establish and manage communication with corporate, Clients, staff, and management. 8. Ensure effective telephone and email communications both internally to maintain a professional image. 9. Organize and prioritize office tasks to fulfill all administrative requirements. 10. Coordinate meetings with the US team. 11. Participate as needed in special department projects. Qualifications and skills 1. Graduation or Equivalent 2. Prior customer service experience is a plus. 3. Time management 4. Collaboration skills 5. Problem-Solving/ Analysis 6. Personal effectiveness/credibility 7. Excellent communication and interpersonal skills 8. Technical capacity; Good knowledge of MS Office & Google products. Benefits All benefits will be mentioned in the Offer letter. Job type: Full-time Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Preferred) Work Location: In person
Job Title: Security Dispatcher (Virtual Field Supervisor) Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Title: Security Dispatcher (Virtual Field Supervisor) Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Title: Security Dispatcher (Virtual Field Supervisor) Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Summary Our growing business is looking for a skilled problem solver to join our team as Virtual Field Supervisor. We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees. Responsibilities and Duties 1. Call filed employees/clients (based in the US) to perform security checks. 2. Answers incoming calls regarding issues, service questions, and general client concerns. 3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. 4. Update information in the service database/report during and after each call. 5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies. 6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 7. Establish and manage communication with corporate, Clients, staff, and management. 8. Ensure effective telephone and email communications both internally to maintain a professional image. 9. Organize and prioritize office tasks to fulfill all administrative requirements. 10. Coordinate meetings with the US team. 11. Participate as needed in special department projects. Qualifications and skills 1. Graduation or Equivalent 2. Prior customer service experience is a plus. 3. Time management 4. Collaboration skills 5. Problem-Solving/ Analysis 6. Personal effectiveness/credibility 7. Excellent communication and interpersonal skills 8. Technical capacity; Good knowledge of MS Office & Google products. Benefits All benefits will be mentioned in the Offer letter. Job type: Full-time Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person
Job Summary Our growing business is looking for a skilled problem solver to join our team as Virtual Field Supervisor. We need an enthusiastic individual who can listen to field employees’ issues and then offer unique and innovative solutions to each other problems. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees. Responsibilities and Duties 1. Call filed employees/clients (based in the US) to perform security checks. 2. Answers incoming calls regarding issues, service questions, and general client concerns. 3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. 4. Update information in the service database/report during and after each call. 5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies. 6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 7. Establish and manage communication with corporate, Clients, staff, and management. 8. Ensure effective telephone and email communications both internally to maintain a professional image. 9. Organize and prioritize office tasks to fulfill all administrative requirements. 10. Coordinate meetings with the US team. 11. Participate as needed in special department projects. Qualifications and skills 1. Graduation or Equivalent 2. Prior customer service experience is a plus. 3. Time management 4. Collaboration skills 5. Problem-Solving/ Analysis 6. Personal effectiveness/credibility 7. Excellent communication and interpersonal skills 8. Technical capacity; Good knowledge of MS Office & Google products. Benefits All benefits will be mentioned in the Offer letter. Job type: Full-time Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person