Customer Service Executive

Job Description

Job Description Job Title: Security Dispatcher (Virtual Field Supervisor) Location: New Delhi (India-based, supporting US operations) Job Type: Full-Time Job Summary Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US. Key Responsibilities Perform routine security checks by calling field employees and clients (US-based). Handle incoming calls related to issues, service requests, or general inquiries. Maintain a professional and positive rapport with every caller. Log and update information in the service database during and after each interaction. Stay informed about company policies and industry practices to provide accurate support. Resolve concerns by turning challenges into long-term client satisfaction . Coordinate communication across corporate, clients, field staff, and management . Ensure professional email and phone correspondence internally and externally. Prioritize and execute administrative duties effectively. Schedule and coordinate meetings with the US team . Support special projects as assigned by the department. Qualifications & Skills Bachelor's Degree or equivalent required. Prior experience in customer service is an advantage. Strong time management and organizational skills. Demonstrated ability in problem-solving and analysis . Strong communication and interpersonal skills. High level of personal integrity and professionalism. Proficient in MS Office and Google Workspace tools. Benefits All benefits and compensation details will be shared in the offer letter . Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift US shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person