Assistant Operations Manager

Job Title:Asstt. Manager-Operation

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Location

Job Summary:

Key Responsibilities:

Operational Oversight

• Lead daily operations of the distance management department, ensuring timely and accurate travel service delivery (bookings, itinerary planning, vendor coordination, etc.).
• Monitor KPIs related to service delivery, booking accuracy, response times, and customer satisfaction.
• Oversee end-to-end execution of client travel requests, ensuring a seamless experience.

• Remote Team Management

• Manage and support remote or hybrid teams (travel agents, support staff, coordinators).

• Implement systems for performance tracking, remote collaboration, and accountability.

• Conduct regular virtual meetings and training sessions to align teams and address

• operational challenges.

• Process Optimization

• Analyze current workflows and identify opportunities for automation, cost-saving, and efficiency.

• Develop and maintain SOPs for distance operations, ensuring consistent service standards.

• Lead or assist in onboarding of digital tools (CRM, travel booking systems, chatbots, etc.).

Client & Vendor Relations

• Build and maintain relationships with travel vendors, partners, and B2B service providers.
• Serve as an escalation point for operational issues from clients and partners.
• Ensure SLAs and contractual obligations with partners are met or exceeded.

• Compliance & Risk Management

• Ensure adherence to travel regulations, company policies, and data privacy standards.

• Manage crisis response in cases of itinerary disruptions, cancellations, or emergencies.

• Reporting & Insights

• Provide regular performance reports to senior leadership.

• Use data to forecast trends, improve processes, and enhance customer experience.

• Qualifications & Skills:

• Education & Experience

• Bachelor's degree in Business, Tourism, Hospitality, or related field.

• 5+ years

  of experience in travel operations or distance service management.
• Proven experience in managing remote or distributed teams is a must.

• Skills

• Strong leadership and communication skills.

• Deep knowledge of travel technology platforms (GDS, CRM, OTA systems, etc.).

• High proficiency in remote collaboration tools (Slack, Zoom, Asana, Trello, etc.).

• Analytical mindset with attention to detail.

• Customer-centric approach and problem-solving ability.

• Ability to work under pressure and manage multiple priorities.

• Preferred Qualifications:

• Certification in Travel or Operations Management.

• Experience with international travel regulations and policies.

• Key Performance Indicators (KPIs):

• Operational efficiency (turnaround time, accuracy)

• Team performance and productivity

• Client satisfaction and retention

• Cost control and process improvements

• Vendor SLA compliance