JD for Travel Sales Manager The Travel Sales Manager for B2B (Business to Business) is responsible for driving sales performance and fostering strong relationships with travel agencies, corporate clients, and other business partners. The role requires strategic oversight, team leadership, and a thorough understanding of the travel and tourism market. This manager will be a pivotal part of the business development team, ensuring revenue targets are met while expanding the company’s network and visibility in the B2B travel sector. Key Responsibilities 1. Strategic Sales Leadership o Develop and execute tailored sales strategies for B2B clients, focusing on travel agencies, corporate accounts, and other relevant partners. o Set ambitious sales targets and ensure the team meets or exceeds those targets across various travel products, including tours, hotel packages, flights, and other services. o Identify new business opportunities and key markets to expand the customer base and increase company revenue. 2. Team Management and Development o Lead, mentor, and manage a team of sales professionals, ensuring effective performance, training, and development. o Foster a positive and results-driven sales environment through regular coaching, feedback, and performance reviews. o Oversee recruitment and onboarding of new sales staff, ensuring a robust and skilled team. 3. Client Relationship Management o Build and nurture long-term relationships with travel agencies, tour operators, corporate clients, and other key business partners. o Act as the primary point of contact for high-value B2B clients, addressing inquiries, solving problems, and ensuring client satisfaction. o Negotiate contracts, pricing structures, and service terms with clients to secure profitable business deals. 4. Sales Operations and Pipeline Management o Manage the end-to-end sales process, from lead generation to closing deals, ensuring a streamlined approach to all business development activities. o Use CRM tools to track client activity, monitor sales progress, and maintain a strong pipeline of potential business. o Oversee the preparation and presentation of proposals, contracts, and customized travel packages to clients. 5. Market Analysis and Competitor Intelligence o Conduct regular market research and analysis to stay updated on industry trends, competitor strategies, and new product offerings in the travel sector. o Share insights and recommendations with senior management to inform product development and marketing strategies. 6. Reporting and Forecasting o Prepare detailed sales reports and forecasts for senior leadership, providing insights on performance, pipeline health, and potential growth areas. o Track KPIs and sales performance against set goals, ensuring transparency and accountability across the team. 7. Brand Promotion and Networking o Represent the company at key industry events, conferences, and trade shows to build the company’s brand and network with potential B2B partners. o Collaborate with the marketing team to develop and implement promotional campaigns targeting B2B clients and partners. 8. Sales Campaigns and Promotions o Lead special promotions and sales campaigns targeting specific B2B segments (e.g., corporate travel, group bookings, etc.). o Monitor the performance of online and offline campaigns to ensure maximum engagement and return on investment. Qualifications & Skills Education: Bachelor’s degree in Business Administration, Marketing, Tourism, Hospitality, or a related field. Experience: o Minimum 5-7 years of B2B sales experience in the travel, hospitality, or related industries. o Proven track record in managing and growing business relationships with travel agencies, corporate clients, or tourism boards. o Strong negotiation skills and experience in contract management. • Sales Expertise: o Deep understanding of the travel sector, including key players, travel products, and industry trends. o Proficient in using CRM systems, Microsoft Office Suite, and other sales tools to manage client information and track sales performance. Leadership: Ability to inspire, motivate, and guide a sales team towards meeting and exceeding targets. Communication: Exceptional written, verbal, and interpersonal communication skills with the ability to build relationships at all levels. Technical Skills: Knowledge of online booking systems, travel management software, and digital marketing strategies is a plus. Personal Attributes: o Strong organizational skills and attention to detail. o A proactive, results-driven attitude with a passion for the travel industry. Desired Experience Experience in B2B sales specifically targeting travel management companies (TMCs) and corporate travel accounts. In-depth understanding of online travel agencies (OTA) and travel product distribution channels. Availability for regular travel and client meetings, both locally and internationally. Previous experience in sales team management or leadership roles. This role offers an exciting opportunity to grow within a dynamic and competitive industry, driving growth for both the company and its B2B partners.
Job Title: Asstt. Manager-Operation Department : Operations Industry : Travel Industry (Destination Management Company) Location : Head Office of ONS Travels , Priyadarshini Vihar, New Delhi, 110 009. Reports To : VP-HR, Admin & Operation Job Summary: We are seeking a highly organized and results-driven Asstt. Operations Manager for B2B to oversee and streamline our remote travel operations. This role is critical in ensuring the efficient delivery of travel services, managing remote teams, optimizing workflows, and maintaining service excellence in a fast-paced, digitally-driven environment. The ideal candidate has a deep understanding of travel operations, excellent leadership skills, and proven experience in managing distributed teams and digital tools. Key Responsibilities: Operational Oversight Lead daily operations of the distance management department, ensuring timely and accurate travel service delivery (bookings, itinerary planning, vendor coordination, etc.). Monitor KPIs related to service delivery, booking accuracy, response times, and customer satisfaction. Oversee end-to-end execution of client travel requests, ensuring a seamless experience. Remote Team Management Manage and support remote or hybrid teams (travel agents, support staff, coordinators). Implement systems for performance tracking, remote collaboration, and accountability. Conduct regular virtual meetings and training sessions to align teams and address operational challenges. Process Optimization Analyze current workflows and identify opportunities for automation, cost-saving, and efficiency. Develop and maintain SOPs for distance operations, ensuring consistent service standards. Lead or assist in onboarding of digital tools (CRM, travel booking systems, chatbots, etc.). Client & Vendor Relations Build and maintain relationships with travel vendors, partners, and B2B service providers. Serve as an escalation point for operational issues from clients and partners. Ensure SLAs and contractual obligations with partners are met or exceeded. Compliance & Risk Management Ensure adherence to travel regulations, company policies, and data privacy standards. Manage crisis response in cases of itinerary disruptions, cancellations, or emergencies. Reporting & Insights Provide regular performance reports to senior leadership. Use data to forecast trends, improve processes, and enhance customer experience. Qualifications & Skills: Education & Experience Bachelor's degree in Business, Tourism, Hospitality, or related field. 5+ years of experience in travel operations or distance service management. Proven experience in managing remote or distributed teams is a must. Skills Strong leadership and communication skills. Deep knowledge of travel technology platforms (GDS, CRM, OTA systems, etc.). High proficiency in remote collaboration tools (Slack, Zoom, Asana, Trello, etc.). Analytical mindset with attention to detail. Customer-centric approach and problem-solving ability. Ability to work under pressure and manage multiple priorities. Preferred Qualifications: Certification in Travel or Operations Management. Experience with international travel regulations and policies. Key Performance Indicators (KPIs): Operational efficiency (turnaround time, accuracy) Team performance and productivity Client satisfaction and retention Cost control and process improvements Vendor SLA compliance