Assistant Operations Manager

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Department:

Role Description:

Roles & Responsibilities

· Supervise day-to-day operations involving CDD, EDD, and customer screening as part of the compliance workflow.

· Ensure all regulatory and client-mandated compliance standards (KYC/AML/CDD/EDD/Sanctions & PEP Screening) are followed.

· Monitor team performance, allocate workloads, and ensure timely completion of compliance checks.

· Identify operational risks and implement corrective and preventive actions.

· Liaise with client stakeholders for process clarifications, updates, escalations, and periodic reviews.

· Prepare and publish daily/weekly/monthly performance, productivity, and quality reports.

· Support transitions, updates to SOPs, training, and calibration sessions.

· Be a subject matter expert and mentor team members on AML standards, risk indicators, red flag identification, and documentation accuracy.

· Drive initiatives to automate repetitive tasks, improve efficiency, and enhance compliance accuracy.

Expected/Key Results

· High accuracy and compliance adherence across CDD, EDD, and screening processes.

· Timely delivery of operational targets with zero backlog.

· Improved audit and quality scores with reduced deviations.

· Effective identification and escalation of high-risk or suspicious cases.

· Strengthened client relationships and positive feedback on governance.

· Enhanced team capability and reduced errors through ongoing coaching.

· Implemented process improvements and increased operational efficiency.

· Meeting retention targets for the team.

Minimum Qualification. (Must have)

· Bachelor’s degree in any discipline.

· 3–5 years of experience in BFSI/BPM operations with exposure to KYC, AML, CDD, EDD, and screening processes.

· At least 2 Experience leading a team or managing a group in an operations environment.

· Strong analytical skills with excellent attention to detail.

· Proficiency in MS Excel, reporting, and compliance documentation.

Preferred Qualification. (Good to have)

· Master’s degree (MBA/PGDM) in Finance, Operations, Risk, or a related field.

· Advanced experience in compliance operations within NBFCs or banking institutions.

· Certifications such as CAMS, CKYCA, AML/KYC Specialist, or similar credentials.

· Experience handling AML tools for PEP/Sanctions screening and risk scoring.

Preferred Educational Qualification

Graduation is a must

⚠️ Disclaimer:

Contact details

Padmapriya Shekar

Email- padmapriya.shekar1@firstsource.com