Assistant Manager - Loss Prevention

Experience

 4-6 years’ total experience in Loss Prevention, Inventory Control, Internal Audit or Store Operations,

preferably in Retail / FMCG / Consumer Businesses.

 Hands-on exposure to stock audits, shrinkage analysis, RCA & ATR, insurance claims, store investigations,

and store visit audits.

 Other Leadership experience in managing teams and reducing losses.

Education

 Graduate / Post-Graduate in Commerce / Business Administration / Finance / Retail Management or

equivalent.

 Nice to have: Certifications in Risk Management/Forensics; Advanced Data Analysis

Job Purpose

To own and drive shrinkage control and loss prevention across assigned stores/regions by:

 Leading stock audit processes and shrinkage analytics,

 Conducting RCA and ensuring timely ATR/CAPA closure,

 Overseeing insurance-related documentation and claims,

 Conducting store visits, investigations, and LP compliance checks.

The role closely partners with Operations, Finance, Audit and HR to protect company assets and reduce losses.

Key Responsibilities

A. Shrinkage Control & LP Governance

 Track and own shrinkage KPIs (e.g., % shrinkage) for stores/regions/warehouses.

 Analyze store-wise /region-wise /category-wise shrinkage trends and identify high-risk locations and patterns.

 Implement shrinkage control plans with Store Managers /Regional Managers

 Support development and periodic revision of Loss Prevention SOPs, checklists and control frameworks for stores

and DCs.

 Conduct risk assessments for existing and new stores/warehouses and recommend preventive controls.

B. Stock Audit & Report Management

 Plan and support cycle counts, surprise audits and periodic stock take at stores and warehouses.

 Ensure accurate and timely Stock Audit Report generation, including variance analysis and commentary.

 Reconcile stock differences and highlight abnormal losses, negative stocks, and process breakdowns.

 Maintain shrinkage and audit MIS/dashboards; provide inputs for management reviews and regional meetings.

 Use ERP/POS data (e.g., Ginesys or similar) and Advanced data analytics to generate and act upon exception

reports and analytics.

C. RCA & ATR Closure

 Conduct Root Cause Analysis (RCA) for high shrinkage, repeated audit observations and major incidents.

 Prepare Action Taken Reports (ATR) in consultation with store/operations teams.

 Follow up rigorously to ensure time-bound closure of key action items; escalate chronic non-compliances.

 Document learnings and contribute to preventive controls and process improvements.

D. Insurance & Risk Coverage Support

 Coordinate insurance documentation and coverage for stores/warehouses (stocks, assets, burglary/fire etc.).

 File, track and follow up on insurance claims arising from shortages, theft, fire or other insurance events.

 Liaise with insurers/brokers and internal stakeholders for timely processing and settlement of claims.

 Capture claim trends and feed them back into shrinkage and risk mitigation strategies.

E. Store Visits, Compliance & LP Tools

 Conduct regular store and warehouse visits to review compliance with LP SOPs and physical security standards.

 Review adequacy and usage of CCTV, EAS, access control, locking systems and other LP tools.

 Develop & Use exception-based reports to detect and prevent losses.

 Recommend corrective and preventive actions and track their implementation.

F. Incident Management & Investigations

 Ensure timely recording and escalation of incidents related to theft, fraud, misconduct and major process

violations.

 Conduct / support investigations – evidence collection, CCTV review, interviews, documentation of findings.

 Work with Law Enforcement Authorities, HR, Legal and Operations on disciplinary actions or legal recourse,

where required.

 Maintain an incident & investigation register; analyze patterns and propose systemic fixes.

G. Training, Awareness & Stakeholder Management

 Conduct training and refreshers for Store & Warehouse teams on shrinkage control and LP SOPs.

 Run awareness campaigns on ethics, code of conduct and financial impact of shrinkage.

 Act as a business partner to Operations/Finance, providing insights and recommendations on LP issues.

 Where applicable, guide field LP executives/auditors on audit quality, investigation standards and reporting.

Core Deliverables

 Store/region-wise Shrinkage reports with RCA and action plans.

 Stock Audit Reports, variance analyses and closure status.

 RCA & ATR trackers with on-time closure of critical issues.

 Insurance claim documentation and tracking files.

 Store visit reports with LP compliance scores and recommendations.

 Incident & investigation reports with clear findings and actions.

KPIs / KRAs (Role-Linked)

 Shrinkage Performance: Shrinkage within or better than target for assigned stores/regions.

 Audit & Action Closure: ≥95% of critical audit points closed within agreed timelines.

 Visit Coverage & Compliance: 100% of planned store/DC visits completed; improved LP compliance scores

quarter-on-quarter.

 Incident & Investigation Quality: Incidents logged and closed with complete documentation; repeat incidents

minimized.

 Insurance Efficiency: Claims filed and closed within defined TAT; minimal rejections due to documentation gaps.

 Training & Awareness: Targeted store teams covered; improvement in shrinkage and LP audit findings post

training.

Interfaces

 Internal: Operations, Finance, Internal Controls, Legal, HR, Warehouse, IT Team.

 External: Insurance companies/brokers, security vendors, investigation agencies, local Law enforcement

authorities (where required).

Skills & Attributes

Must Have

 Strong understanding of shrinkage drivers, stock audit processes and retail store operations.

 Analytical skills with ability to work on large data sets and generate actionable insights.

 Proficiency in Data Analytics and comfort with ERP/POS systems.

 Investigative mindset with attention to detail and thorough documentation.

 Clear written and verbal communication; stakeholder management skills.

 High integrity, discretion and ownership; comfort handling sensitive information.

Good to Have

 Prior experience in value/fashion retail chains.

 Exposure to CCTV and LP technology tools.

 Knowledge of basic forensic/fraud investigation techniques.

 Familiarity with internal controls / Investigation concepts.

Behaviors

 Ownership for shrinkage outcomes, not just reports.

 Strong compliance and ethical orientation.

 Collaborative and reliable under deadlines; closes loops and follows through.

 Learner’s mindset; continuously looks for ways to improve controls and reduce losses.

Mobility

Travel up to 8–10 days/month (or as business requires) for store and warehouse visits, audits and investigations.