Job
Description
Content Development & Instructional Design  Design and develop engaging, practical, and learner-centric training content  Customize training material to meet the specific needs of target audiences (warehouse and backend)  Continuously update content to ensure relevance, alignment with business goals, and industry best practices Training Delivery  Facilitate classroom and virtual training sessions on soft skills such as communication, teamwork, leadership, emotional intelligence, time management, etc.  Use adult learning principles and interactive methodologies to ensure high engagement and knowledge retention  Evaluate training effectiveness through feedback, assessments, and follow-up Training Needs Identification  Partner with business stakeholders and HR to assess training needs across departments and roles  Conduct surveys, interviews, focus groups, and performance data analysis to identify skill gaps  Recommend appropriate learning interventions to address identified needs 4. Monitoring & Reporting  Track participation, feedback, and training outcomes through reports and dashboards  Measure ROI of learning programs and suggest improvements  Maintain records of training sessions, materials, and evaluations. Qualification & Skills Bachelor’s degree in Human Resources, Psychology, Education, or related field (Master’s preferred) 5+ years of experience in training, content development, or L&D roles Proven experience in soft skills training delivery Excellent written and verbal communication skills Strong facilitation, presentation, and stakeholder management skills Analytical mindset with the ability to interpret data and make decisions Self-driven, creative, and passionate about employee development Show more Show less
