Team Leader-Operations

Job Description

At Sova , we’re transforming healthcare through the gut. As India’s first full-stack microbiome health company, we offer advanced gut microbiome diagnostics, precision probiotics, and data-backed nutrition plans—working to add a billion healthy years to the world . We’re proudly backed by top investors from India, Singapore, and the US. And we’re growing fast. Why Join Sova? · Be part of a mission-driven, science-backed health tech startup · Own and build core operations functions from the ground up · Work directly with founders and cross-functional leaders · Accelerated career growth , real ownership, zero micromanagement · A culture that celebrates initiative, speed, and radical problem-solving Role: Operations Team Leader As the Operations Team Leader, you’ll run the engine that powers our day-to-day business. From logistics to process design and customer delivery, this role is built for someone who thrives on structure, agility, and impact. Key Responsibilities 1. Fulfillment & Logistics · Oversee end-to-end kit dispatch, sample pickup, lab coordination & report delivery · Manage logistics partners and ensure fast turnaround times (TATs) · Proactively resolve delivery delays or escalations 2. Customer Experience Coordination · Streamline handoffs between CX, Nutrition, and Ops · Enhance post-purchase journeys via automation & better communication · Resolve backend issues impacting customer experience 3. Internal Systems & SOPs · Build and optimize SOPs for fulfillment, returns & escalations · Maintain dashboards and operational trackers · Identify bottlenecks and fix inefficiencies 4. Team Management · Lead a small, high-performing ops team · Set KPIs, conduct reviews, coach for growth · Foster a culture of accountability, empathy, and speed 5. Cross-functional Collaboration · Align ops strategy with Product, Tech, CX, Finance, and Marketing · Support new product launches and special ops projects · Offer process and packaging feedback to drive efficiency 6. Reporting & Performance Monitoring · Monitor TATs, return rates, resolution metrics, etc. · Share weekly reports with leadership · Use data to drive continuous improvement You’re a Great Fit If You Have: Must-Haves: · 4–6 years of operations experience in high-growth startups · Prior team leadership with a strong execution bias · Analytical chops and dashboarding skills (Excel/Sheets) · Fluent English & Hindi; excellent communicator · Ability to juggle multiple priorities across teams Bonus Points: · Background in health-tech, wellness, or logistics · Familiarity with tools like RazorpayX, Zoho CRM, Freshdesk · Strong process thinking & improvement mindset 🎁 What You’ll Get: · Competitive compensation + performance bonuses · Direct reporting line to the founders · An unmatched learning curve (0 → 1 → scale) · A flexible, trust-first, high-growth culture Interview Process 1. Intro chat with HR 2. Deep-dive with your hiring manager 3. Final conversation with the founders To Apply: Send your CV to Divjyot.kaur@sova.health