Team Leader-Operations

Sova

We’re proudly backed by top investors from India, Singapore, and the US. And we’re growing fast.

Why Join Sova?

mission-driven, science-backed

Own and build

founders

Accelerated career growth

initiative, speed, and radical problem-solving

Role: Operations Team Leader

As the Operations Team Leader, you’ll run the engine that powers our day-to-day business. From logistics to process design and customer delivery, this role is built for someone who thrives on structure, agility, and impact.

Key Responsibilities

1. Fulfillment & Logistics

·      Oversee end-to-end kit dispatch, sample pickup, lab coordination & report delivery

·      Manage logistics partners and ensure fast turnaround times (TATs)

·      Proactively resolve delivery delays or escalations

2. Customer Experience Coordination

·      Streamline handoffs between CX, Nutrition, and Ops

·      Enhance post-purchase journeys via automation & better communication

·      Resolve backend issues impacting customer experience

3. Internal Systems & SOPs

·      Build and optimize SOPs for fulfillment, returns & escalations

·      Maintain dashboards and operational trackers

·      Identify bottlenecks and fix inefficiencies

4. Team Management

·      Lead a small, high-performing ops team

·      Set KPIs, conduct reviews, coach for growth

·      Foster a culture of accountability, empathy, and speed

5. Cross-functional Collaboration

·      Align ops strategy with Product, Tech, CX, Finance, and Marketing

·      Support new product launches and special ops projects

·      Offer process and packaging feedback to drive efficiency

6. Reporting & Performance Monitoring

·      Monitor TATs, return rates, resolution metrics, etc.

·      Share weekly reports with leadership

·      Use data to drive continuous improvement

You’re a Great Fit If You Have:

Must-Haves:

·      4–6 years of operations experience in high-growth startups

·      Prior team leadership with a strong execution bias

·      Analytical chops and dashboarding skills (Excel/Sheets)

·      Fluent English & Hindi; excellent communicator

·      Ability to juggle multiple priorities across teams

Bonus Points:

·      Background in health-tech, wellness, or logistics

·      Familiarity with tools like RazorpayX, Zoho CRM, Freshdesk

·      Strong process thinking & improvement mindset

🎁 What You’ll Get:

·      Competitive compensation + performance bonuses

·      Direct reporting line to the founders

·      An unmatched learning curve (0 → 1 → scale)

·      A flexible, trust-first, high-growth culture

Interview Process

1.    Intro chat with HR

2.    Deep-dive with your hiring manager

3.    Final conversation with the founders

To Apply: