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Analyst - Operations

Bengaluru

0 - 2 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities Prepares, reviews, reconciles, and/or approves supplements Prepares damage estimates for moderately complex claims and locates parts Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss Documents a claim file with notes, evaluations, and decision-making process Summarizes documents and enters into claim system notes Negotiates and settles moderately complex claims in accordance with business unit best practices Initiates system generated checks and pays appropriate parties Evaluates diminished value in a moderately complex claim Determines valuation of salvage Conditions vehicles and prepares report for customers Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Sumit Roy srozb@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Senior Associate - Operations

Pune

0 - 3 years

INR 2.0 - 5.0 Lacs P.A.

Work from Office

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials. Position Overview: We are looking for a motivated and knowledgeable Subject Matter Expert (SME) to join our team. In this role, you will serve as a key resource for both internal teams and customers, helping to drive efficiencies and improve the quality of service in our Call Center. You will collaborate with different operational and training teams, ensuring smooth and effective service delivery while enhancing customer experiences. Key Responsibilities: Mandatory- Voice insurance experience in insurance field. Lead by Example: Act as a role model for the team by demonstrating strong work ethic, professionalism, and customer focus. Escalated Issues: Provide expert assistance in resolving escalated or supervisor-level calls, ensuring customer concerns are addressed in a timely and professional manner. Project Representation: Represent the Call Center on cross-functional projects, initiatives, or testing as needed to improve team and service performance. Training and Development: Assist in the creation, distribution, and implementation of training materials that enhance team capabilities and knowledge. Product Expertise: Demonstrate solid understanding of telecommunications, products, and related functionalities to provide accurate, high-quality support. Support for Customer Service Team: Respond to questions and provide guidance to customer service specialists, including managing help hotline inquiries. Training and Mentorship: Offer training to team members and guide them through the process of case research, issue resolution, and customer interaction. Policy Interpretation: Interpret a variety of policies, rules, and regulations, applying them to customer inquiries and service requests. Handle Complex Inquiries: Manage and respond to a high volume of complex inquiries from both internal and external customers, maintaining professionalism and customer focus. Education and Experience : Education: A 4-year bachelor s degree is preferred. Experience: Experience: 0-3 years of experience in US Insurance is preferred. Equivalent combinations of education and experience may also be considered. Supervisory Responsibilities: This role does not have supervisory duties. Voice Profile: Our ideal candidate is someone who thrives in dynamic, fast-paced environments and approaches challenges with a problem-solving mindset. You re the type of person who steps up to help others, whether by answering complex inquiries or providing support to your team. Communication is key - you can break down complex topics clearly and professionally, and you re adept at training others in a way that makes even the most difficult concepts accessible. You value collaboration, share knowledge generously, and are always striving for excellence in customer care. Primary Skills Call Center, Call Center Operations, Customer Experience Management, Customer Inquiries, Customer Service, Insurance, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Vehicle Insurance, Voice Support Shift Time Recruiter Info Shital Balaji Holambe sbaqr@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Analyst - Operations

Pune

0 - 2 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities Prepares, reviews, reconciles, and/or approves supplements Prepares damage estimates for moderately complex claims and locates parts Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss Documents a claim file with notes, evaluations, and decision-making process Summarizes documents and enters into claim system notes Negotiates and settles moderately complex claims in accordance with business unit best practices Initiates system generated checks and pays appropriate parties Evaluates diminished value in a moderately complex claim Determines valuation of salvage Conditions vehicles and prepares report for customers Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Saikiran Mayekar [C] sma2h@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Data Analytics Manager

Pune

7 - 12 years

INR 9.0 - 14.0 Lacs P.A.

Work from Office

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Data Analytics Manager is responsible for influencing business strategy through data and analytics. The position is also responsible for anticipating change to introduce and lead innovative data and analytics solutions. Key Responsibilities Develops and manages the implementation of innovate data and analytics solutions to support business unit objectives Communicates and presents project information to project team and updates to senior leadership Anticipates challenges with data and analytics and develops proactive solutions Manages and leads data and analytics of critical importance Utilizes data and analytics expertise to coach and develop a team of less experienced analysts Influences strategy through data and analytics Provides data and analytics expertise to support and collaborate across business units Education 4 year Bachelors Degree (Preferred) Experience 7 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Business Analysis, Business Case Analyses, Business Strategies, Data Analytics, Strategic Management

Associate-Operations

Pune, Maharashtra, India

0 - 2 years

Not disclosed

Hybrid

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Reconciliation Associate III requirements are to create and maintain accounting entries to the ADS ledger and mainframe financial accounts for the commission transactions associated with the ADS product offering. They will also perform clearing and collection activities on any aging balances associated with these accounts. Key Responsibilities Work closely with managers in order to provide feedback on any problem accounts Support the ADS commitment to communication Understand general flow of business within the ADS product offerings Access data and information from multiple administrative systems General understanding of basic reports from multiple administrative systems Develop an in-depth knowledge of all products offered by Allstate Dealer Services Effectively communicate with internal and external business partners Perform and maintain timely financial transactions for commission activities generated from the various product channels offered by ADS Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Rajani Pillay rpilq@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

MIS - Consultant I

Bengaluru

2 - 6 years

INR 5.0 - 9.0 Lacs P.A.

Work from Office

Full Time

The ENT Reporting and Delivery Consultant I ensures accuracy, completeness and consistently of results on financial reports. This role also utilizes data, technology, relationships and team members to perform appropriate validation of reports, recommend consolidation or elimination of reports with duplicate data and identify potential process improvements. Key Responsibilities Inspire trust and confidence in clients through strategic and diplomatic handling of relationships Provide accurate and timely reports to allow business partners to improve performance Use data, technology, business knowledge and statistics to build automation to streamline quality controls utilizing broad policies and professional standards Perform post-implementation validation (e.g., accuracy, timeliness, etc.) by validating balancing controls, reviewing content, structure and troubleshooting Identify and incorporate the additional information as needed to understand the impact of alternatives, support business objectives and improve programs Initially set up and design quality assurance controls during the report build phase as well as in existing reports that lack these controls Primary Skills Power BI, Advanced Excel, Macro Development Experience 2 -6 years of experience (Preferred) Education Any Graduates Primary Skills Microsoft Excel, Microsoft Excel Dashboards, Microsoft Power Business Intelligence (BI)

Senior Associate

Pune

2 - 7 years

INR 4.0 - 9.0 Lacs P.A.

Work from Office

Full Time

This job is responsible for revieiwng property damage from WindHail and defined peril types basis imaged and documentation received from the vendors/insured. Damage details are shared virtually with the team and the primary resposibility for the pre-filler is to accurately identify the damage and accordingy create a sketch of the damage an update details into the necessary tools and systems. This would require the resource to have a good understanding of the construction types of the homes and the material (s) used in the exterior and interior of the home & surrounding dwellings Key Responsibilities: basis the peril type being worked, Identify the damage type depicted within the package received (Wind Hail/Water/PD) Review virtual images and documentation received from vendor/insured and create outline of damage Accurately identify the size of the damage area / extent of the damage for the home/dwelling along with the material(s) damaged Able to differentiate between different household structures (Roofs, Gutters, Drainages, Walls, etc.) and material(s) from the images/content shared Conduct a detailed review of the damage and capture relevant details with the required tools and systems to help create an estimate for the adjuster to review Maybe required to look at contents and bills relative to the damage Ensure the accuracy of the estimate s pre-fill are at set standards to reduce re-work for adjusters and increase straight through processing Return packages for additional information in case of insufficient data Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Senior Team Leader - Operations

Pune

11 - 15 years

INR 20.0 - 25.0 Lacs P.A.

Work from Office

Full Time

Provides direct people leadership, motivation, and support to positively influence the accomplishment of goals, maximize growth and improve business performance for the organization. Demonstrates intermediate knowledge for managing all facets of assigned team and handles the achievement of department / enterprise goals and objectives, programs, policies, and procedures in a business area gained through experience and training. Manages larger work groups, multiple processes and/or more complex processes requiring broad knowledge of operational areas and the ability to collaborate across divisions. Key Responsibilities Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met Leads projects of moderate complexity that require the coordination of multiple resources Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow. Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations. Makes recommendations for process improvements and cost saving opportunities Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others Establish/communicate job performance standards and work procedures Assist with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results. Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training. Interview applicants and recommend hire. Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

Chat Agent Analyst II

Pune

3 - 6 years

INR 5.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction. Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system. Collaborate with team members and cross-functional departments to escalate and resolve complex issues. Job Responsibilities : Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction. Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system. Collaborate with team members and cross-functional departments to escalate and resolve complex issues. Primary Requirement: Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees Willingness to work in a dynamic 24/7 environment Ability to prioritize, multitask and work independently Problem solving skills and the desire to help customer Strong time management skills

Senior Team Leader- Operations

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Provides direct people leadership, motivation, and support to positively influence the accomplishment of goals, maximize growth and improve business performance for the organization. Demonstrates intermediate knowledge for managing all facets of assigned team and handles the achievement of department / enterprise goals and objectives, programs, policies, and procedures in a business area gained through experience and training. Manages larger work groups, multiple processes and/or more complex processes requiring broad knowledge of operational areas and the ability to collaborate across divisions. Key Responsibilities Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met Leads projects of moderate complexity that require the coordination of multiple resources Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow. Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations. Makes recommendations for process improvements and cost saving opportunities Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others Establish/communicate job performance standards and work procedures Assist with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results. Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training. Interview applicants and recommend hire. Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building Shift Time Recruiter Info Ms. Vibha Chaturvedi vaaa6@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Customer Service Associate III

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Job Summary: This job is responsible for revieiwng property damage from WindHail and defined peril types basis imaged and documentation received from the vendors/insured. Damage details are shared virtually with the team and the primary resposibility for the pre-filler is to accurately identify the damage and accordingy create a sketch of the damage an update details into the necessary tools and systems. This would require the resource to have a good understanding of the construction types of the homes and the material (s) used in the exterior and interior of the home & surrounding dwellings Key Responsibilities: basis the peril type being worked, Identify the damage type depicted within the package received (Wind Hail/Water/PD) Review virtual images and documentation received from vendor/insured and create outline of damage Accurately identify the size of the damage area / extent of the damage for the home/dwelling along with the material(s) damaged Able to differentiate between different household structures (Roofs, Gutters, Drainages, Walls, etc.) and material(s) from the images/content shared Conduct a detailed review of the damage and capture relevant details with the required tools and systems to help create an estimate for the adjuster to review Maybe required to look at contents and bills relative to the damage Ensure the accuracy of the estimate’s pre-fill are at set standards to reduce re-work for adjusters and increase straight through processing Return packages for additional information in case of insufficient data Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time Recruiter Info Rajani Pillay rpilq@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Digital Product Manager(Multiple Levels)

Bengaluru, Karnataka, India

0 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Overview: The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Digital Product Manager in the ACE organization, you'll be contributing towards defining, delivering, and managing the lifecycle of one or more products ensuring they meet the needs of the customers and align with the company’s strategic goals. This role requires a blend of strategic thinking, technical understanding, and business acumen. A career as a Digital Product Manager is both challenging and rewarding, offering the opportunity to innovate and shape the future of digital products. Ideal candidates are strategic thinkers with strong technical and communication skills, capable of driving product success in a fast-paced environment. Key Responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. A minimum of 4 years of product management experience. Proven experience leading a product of significant scope & complexity Proven experience influencing across product management peers across the ACE organization, as well as influencing the engineering & architecture trades as well Proven experience driving optimization of product ceremonies for maximum efficiency of the product team Proven ability to lead and inspire cross-functional teams. Proven experience operating as a ‘coach’ partnering & mentoring early-in-trade product management peers across a broader technology organisation; a known expert in the organization Desirable Skills Experience in networking, identity management solutions, infrastructure as code, automation, data analytics, or cloud solutions preferred. Product experience in End User, Network, Compute, or Platform as a Service Primary Skills Cloud Architectures, Managed Data Center, Production Management, Product Management, Product Roadmapping, Product Strategies, Systems Thinking, Technology Product Management Shift Time Recruiter Info Yateesh B G ybgaa@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Team Lead- Medical Summarization

Bengaluru, Karnataka, India

0 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Managing a team of 15-20 FTEs (resources from medical background) Job Responsibilities Maintains an environment of highly engaged employees who create highly satisfied customers[Internal and External Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams Manages multiple highly complex work assignments with limited guidance provided Proactively uses claim technical expertise to train others Manages staff and effectively uses performance management to improve and/or reward employee performance Effectively coaches and provides development/career guidance for direct reports Assists leadership in developing strategies of operational improvement Participates in the implementation of process improvement, operational performance andeff ectiveness programs and changes Ensures adherence to empathetic and responsive customer service in all transactions Supervisory Responsibilities Manages/leads Team of employees Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others. Recommend training and education programs to enhance associate's knowledge and development. Implements the Performance Management and Progressive Discipline Processes. Knowledge/Skills/Abilities/Experience Primary Skills Doctor from any streams (BHMS, BAMS, BDS, BPT, MPT, MBBS) with claims/clinical experience. Minimum 6-7 years of work experience in life/health/disability insurance/casualty claims or underwriting Relevant experience in life/health/disability claims handling/settlement/adjudication/medical summarization and investigation process is preferred Primary Skill- Team Management & Medical Summarization Exp- 8-12Yrs Shift time- 8AM to 5PM Primary Skills Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Medical Summaries, Results-Oriented, Summarization, Team Management Shift Time Shift A (India) Recruiter Info Hiral Rughani [C] hrugj@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Senior Consultant - Procurement Analytics

Bengaluru

6 - 9 years

INR 20.0 - 25.0 Lacs P.A.

Work from Office

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Our company is looking for a Procurement Reporting & Analytics Sr. Consultant to join our team. Responsibilities: Interface and communicate with the onshore/offshore Procurement Stakeholders. Translate conceptual questions into data-driven analyses to allow leaders to make informed decisions Applying tools and techniques for solving stakeholder business problems. Document requirements with stakeholders, and partner with other teams on broader changes to core dashboards and solutions Build and maintain data-driven reports, dashboards, and metrics to monitor the procurement s key performance indicators. Address data integrity issues and work to solve root cause process or systems issues by partnering with Enterprise Engineering Requirements: 4+ years professional experience in data analysis, visualization, statistical analytics, & business intelligence Working experience on Spend analysis, Cost saving opportunity, Compliance analysis and procurement operational performance measure Spend data collection, data validation, categorization, enrichment and maintaining the data. Strong analytical, problem solving and critical thinking skills; ability to filter through ambiguity to produce high-quality analyses. Knowledge of procurement processes and understanding of tools like Ariba Expert in Excel and working knowledge of Power BI is a plus. Data extraction from procurement ERPs like Ariba, SAP, Fieldglass, Archer is added advantage. Overall: 6-9 years of experience with at least a minimum 4 years working experience on any data-driven company/platform. Bachelor s degree and work experience on procurement data. Strong problem-solving skills with an emphasis on POC & dashboard development. Excellent written and verbal communication skills for . One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Project & Program Management Team Lead II

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Enterprise Project/Program Team Lead II is accountable for leading all aspects of multiple moderately complex projects or programs. Capable of independent leadership, providing all aspects of project management on moderately complex projects that have a moderate level of risk, organizational span, business complexity, team size, and interdependencies. Key Responsibilities Serves as point of contact for areas outside of direct team and takes on assignments without direct supervision Focuses on implementing and executing strategies within own team Assesses and reports health of all projects in an objective manner, maintaining project transparency and accurate status; keeps management informed Engages appropriate resources to resolve problems and identifies contingency plans and alternative solutions as needed Leads problem resolution from identification through resolution Manages project/programs of moderate complexity and impact Engages appropriate stakeholders in risk identification and mitigation Provides direction and oversight throughout project lifecycle to project team to meet applicable business requirements Drives achievement of projects/program success factors Leverages organizational dynamics to influence outcomes through leadership and communication skills Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Preeti Subrahmanian psub4@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Analyst - Business Intelligence

Pune

3 - 6 years

INR 5.0 - 8.0 Lacs P.A.

Work from Office

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Reports, Automation, & Dashboard Sr Consultant I will be responsible for the accurate, consistent, and timely data engineering of visual Claims reporting and results. The analyst will ensure data integrity by implementing systematic improvements that automate, streamline, and modernize the reporting, data visualization, and business intelligence processes to facilitate the communication of one version of the truth across the enterprise Key Responsibilities Lead the development of data and information delivery solutions in response to business reporting requests and issues. Extract, Transform and Load data pulling from a variety of data tables/sources including but not limited to MSSQL, SQL Server Integration Services (SSIS), stored procedures, Oracle, Dremio, Python and C# Independently design SSIS (SQL Server Integration Services) package to build medium to high complexity Claims reports Partner with team members, and business partners, to ensure complete post-implementation validation and user acceptance testing Lead and/or collaborate with cross-functional teams to set up recurring reports and dashboards, and support end-users throughout the reporting product lifecycle Inspire trust and confidence throughout the organization by leveraging strategic and diplomatic relationship building skills Maintain adherence to Information Security Standards for . One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Team Leader - Operations ( Voice)

Bengaluru, Karnataka, India

90 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes. Key Responsibilities Handle stretch assignments designed to increase business acumen. Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow. Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations. Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met. Establish/communicate job performance standards and work procedures. Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others. Serve as mentor leader to new leaders within respective business unit. Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training. Interview applicants and recommend hire. Makes recommendations for process improvements and cost saving opportunities; executing key initiatives. Primary Skill Team Lead, International Voice Process, Process Improvement, Capacity Planning, New Business Transition Experience 8 or more years of experience (Preferred) Shift Time Rotational Shift Education Any Graduates Primary Skills Call Center Management, Capacity Planning, Casualty Insurance, Coaching, Customer Experience Management, Performance Management (PM), Process Improvement, Relationship Building, Team Management, Voice Support Shift Time Recruiter Info Hiral Rughani [C] hrugj@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Chat Agent Analyst II

Pune, Maharashtra, India

90 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Job Responsibilities: Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction. Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system. Collaborate with team members and cross-functional departments to escalate and resolve complex issues. Primary Requirement: Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees Willingness to work in a dynamic 24/7 environment Ability to prioritize, multitask and work independently Problem solving skills and the desire to help customer Strong time management skills Job Responsibilities : Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction. Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system. Collaborate with team members and cross-functional departments to escalate and resolve complex issues. Primary Requirement: Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees Willingness to work in a dynamic 24/7 environment Ability to prioritize, multitask and work independently Problem solving skills and the desire to help customer Strong time management skills Primary Skills Shift Time Recruiter Info Nikita Torne [C] ntorn@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Senior Associate - Operations

Pune, Maharashtra, India

90 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under general supervision, the Analyst III is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Key Responsibilities Prepares, reviews, reconciles, and/or approves supplements Prepares damage estimates for moderately complex claims and locates parts Investigates moderately complex files, reviews damage, take photos, and determines reparability or total loss Documents a claim file with notes, evaluations, and decision-making process Summarizes documents and enters into claim system notes Negotiates and settles moderately complex claims in accordance with business unit best practices Initiates system generated checks and pays appropriate parties Evaluates diminished value in a moderately complex claim Determines valuation of salvage Conditions vehicles and prepares report for customers Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Saikiran Mayekar [C] sma2h@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Associate Operations

Bengaluru, Karnataka, India

90 years

Not disclosed

On-site

Full Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Shift Time Recruiter Info Shruthi Raghupati Upadhyaya [C] srag1@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

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