Team Lead

Job ID: 34898

Location: Chennai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 18 Jul 2025

• Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
• Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.

• To support the development and enhancement of the MFA processing systems to meet countries and business needs and more importantly in meeting the needs of the clients.

• To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.

• To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.

• Receiving and monitoring of instructions via s/SSTM and acting on the same with prioritization
• Monitor and process all the activities within the team as per the daily checklist / agreed with country and ensure constantly met the turnaround time as per agreed DOI / SLA.
• To respond to the queries raised by the country, support services & internal teams in a timely & accurate manner.
• To ensure necessary approval/ instructions are there in place for account creation / modification /closure of account / manual revenue reversal etc
• To ensure Maintain / Update Standing Instruction tracker - Email recipient list / auto debit list / manual handlings list.
• Daily monitoring of Audit confirmation and search of accounts
• Daily monitoring GRU reports and give match advice - Receivable / Prepaid/ Suspense /Nostro a/c
• Receipt of fees / manual monitoring of auto debits and apply in respective systems
• Prepare outstanding bills fortnightly / as per DOI and share to CPC or respective heads.
• Prepare & pass entries for Payment to spokes, 3rd Party agents & Reimbursement as per DOI
• To ensure creation of all OPE Charges in system before month end
• Ensure Variance analysis & Reconciliations are followed
• Preparation and dispatch of various reports & invoices as per DOI / SLA

• 
  Amend / Revise Invoices/reports to clients as per investigation / instructions received from CPC / appropriate authorities and regenerate in system
• Timely EOD Confirmation to - CPC / Payments / Internal teams, ensure all pending activities are properly tracked and communicated to country.
• Drive team - work, create back up for all process for smooth operation
• Continuous improvement in productivity to the standards prescribed for the processes from time to time.
• To develop good relationship between GBS and CPC
• To ensure that DOIs, checklists, SLA, DAs, are properly & timely updated and shared with the team-members and ensure practicing the same
• Comply with group policies and procedures, rules & regulations, code of conduct, C3, etc and Uphold the values of the group and company at all times
• To enthusiastically participate in the quality initiatives of the organization and achieve expected results

• Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
• Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
• Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.

• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure.
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
• Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.

• 
  Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
• Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
• Key Control Standards Assessment within department with nil over dues.
• Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
• No major adverse findings from internal auditors or external auditors including quality audits.

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

• Works largely independently under consultation with line manager and working as a team player.

• Internally, key relationships include:

• Externally, key relationships include

• Graduate or Post graduates
• More than 4 years working experience in Client Maintenance related Process with minimum of 2 to 3 years in Custody Operations
• Understanding of financial markets and instruments.
• Knowledge of custody services and securities processing.
• Familiarity with regulatory requirements and compliance standards.
• Awareness of anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Accuracy in handling documentation and data entry.
• Thoroughness in verifying client information and documentation.
• Ability to analyze and interpret financial data.
• Problem-solving skills to address discrepancies or issues.
• Focus on delivering high-quality service to clients.
• Responsiveness to client inquiries and requests

• Knowledge in Account opening
• Securities Services Custodian process
• Proficiency in MS office with advanced excel /Word /PPT/ MIS reporting knowledge

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.