Division
Support Services
Org Keys
Function / Sub Function
IT
Role Title
Manager/Sr. Manager – Business IT Support Services - delivery
Responsibility Level (Band)
Team Member
Grade/Level:
C
Job responsibility
- An Application Solution Architect oversees the implementation of IT requirement that meet specific business needs. They are responsible for understanding business requirements and translate to development teams, ensuring alignment with overall IT strategy, and guiding the development process. This role requires technical expertise, communication skills, and the ability to collaborate with various stakeholders.
- Requirement Analysis:
- Collaborate with business and platform teams to analyse the requirement and work closely with Business Analyst to provide feedback in terms of comprehensiveness of requirement, sharing feasibility and high level efforts and timelines.
- Documentation:
- Comprehensive and accurate documentation clearly narrates the requirement and proposed solution and its scope unambiguously in such a format that can be shared with all stakeholders for review and approval.
- After documentation, Ensure the solution must be approved and understood in the same sense by all the stakeholders to prevent mistakes / Understanding issues at solution approval stage.
- Technology Evaluation and New Tech Adoption:
- Assessing and recommending appropriate technologies, platforms, and tools for application development.
- Work in coordination with other departments to incubate new solutions and technology for existing and new businesses.
- Understand and execute the technology evaluation process and share the assessment report.
- Stay up to date with emerging trends and technologies; proactively identify opportunities to improve systems and processes.
- Solution Design
- Translating business stakeholders’ needs into a language that will be used by other development teams.
- Ability to analyse and evaluate IT solution. Review the solution with key stakeholders and take approval.
- Providing directions to the development team and help with closing queries.
- Work with multiple development teams to ensure business requirements impacting multiple modules are being translated to respective teams.
- Responsible for updating and making changes to already existing applications or making new ones according to stakeholder’s needs.
- Ensure Solution adheres to IT Security compliance, Regulatory compliance and industry standards.
- Manage and implement customization requests including creating workflow triggers, workflow alerts, API integrations, automated responses and more.
Finalization of HLD and LLD, documenting the solution accurately and in such a format that can be shared with all stakeholders and depends on the type of project, the needs and preferences of business and stakeholders.
- Project Management:
- Ensure end-to-end project management from requirements assessment to the delivery with timeline and with cost management.
- Ensure the project milestones are tracked and closed within the timeline.
- Act like a bridge between the development team and business stakeholders to close loop the queries related to requirement (Eg, Business logic, Validations, other dependencies).
- Supporting the solution, testing and implementation of requirements.
- Stakeholder Management:
- Establish a chain of communication with the stakeholders on the progress of the project.
- Ability to work effectively with cross-functional teams and stakeholders.
- Development Lifecycle Management:
- Ensure constant alignment with developers to assess any huddle in development cycle and mitigate to avoid delay in development phase.
- Ensure timely closure of dependencies from business end or other IT partner with respect to integrations.
- Testing (SIT/ UAT) Phase Management
- Ensure availability of technical dependencies (API/ Domain requirement/ IP whitelisting etc during SIT Phase.
- Ensure Test Scenarios (Functional and Nonfunctional) are available from the stakeholder’s end and same is shared with testing teams.
- Keep a track of testing and working with development teams for closure of issues and bug identified during testing phase.
- Production rollout and Postproduction support.
- Ensure Timely approval of IT requirement post user testing completion.
- Align the development team for the rollout of requirement proactively.
- Communication to stakeholders on the Go live dates.
- Extend Sanity testing support to stakeholders/ Business function post rollout.
- Ensure timely fix of any issue or Bug identified in the rolled out functionality/ process.
- Problem Solving Skills:
- Ability to analyse complex problems, identify root causes, and develop creative solutions.
Span of control:
Geographic – National NA
Key Customer
- Sales Support Team
- Product development team – Voice and Data
- Regulatory Team
- Other Telcos Tech Team
- Necessary
Preferred
Skills
- Digital Transformation of processes
- Understanding of Telecom Domain
- Exposure to SIP,ILL,MPLS basic construct
- Expert in Messaging Platforms like SMS,What’s App, RCS messaging platforms
- Service Provisioning of wireline products
- Protocol : SMPP protocol understanding
- Agile Methodologies: Experience with agile development methodologies (e.g., Scrum, Kanban)
- Understanding of data modeling, data warehousing, and data integration techniques to ensure data consistency and accuracy across systems.
- API Design : Designing and implementing robust APIs for messaging services.
- Messaging Technologies: Deep understanding of messaging protocols (e.g., MQTT, AMQP, STOMP), message queuing systems (e.g., RabbitMQ, Kafka), and related technologies
- Microservices : Experience with microservices architectures, which often utilize messaging for communication.
- Familiarity with software development lifecycles, coding languages (Java, .NET, Python,Node JS,Angular),
- DevOps and CI/CD : Understanding of DevOps principles and continuous integration for efficient development and deployment.
- Understanding of relational databases (SQL, MySQL) and NoSQL databases
- Cloud Computing: Experience with cloud platforms (AWS, Azure, GCP) for hosting and scaling messaging infrastructure.
- Understanding of Regulatory compliance
- Exposure to Generative AI
- NLP understanding
Qualification
B.SC/ B.E./B.Tech or MBA from any reputed College
Overall Work Experience
8 to 12 years
Behavioural Attributes
- Strategic Thinking
- Communication
- Problem-Solving
- Business Process Analysis
- Client Interaction
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
