Qui nous sommes
Chez Kyndryl, nous concevons, développons, gérons et modernisons les systèmes technologiques essentiels dont le monde dépend au quotidien. Alors pourquoi travailler chez Kyndryl? Nous allons toujours de l'avant – nous nous poussons sans cesse à aller plus loin dans nos efforts pour construire un monde plus équitable et inclusif pour nos employé.es, nos client.es et nos communautés.
Un rôle
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.Your Future at KyndrylImagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.
Qui vous êtes
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Technical and Professional Expertise
- Having 7 +years of Experience in ServiceNow lead and Platform Expertise & Module Coverage
- Provide expert-level support across ServiceNow modules including ITSM, ITOM, ITAM, and Workplace Service Delivery (WSD)
- Manage and optimize integrations with various enterprise systems such as AD/LDAP/SSO, Oracle ERP, SCCM, JAMF, Power BI, and others
Configuration & Administration
- Configure and manage master data, user roles, permissions, and bulk data operations.
- Administer MID server, monitor scheduled jobs, integration services, and perform daily health checks.
- Drive automation and proactively flag service interruptions
Service Catalog & SLA Management
- Create and modify service request catalogs (simple to complex) for scoped modules.
- Configure SLAs, auto-assignment rules, approval workflows, and business logic changes
Incident & Issue Resolution
- Address user queries and resolve issues by monitoring application/system logs.
- Coordinate with OEM and EXL teams for faster resolution of P1–P4 incidents
Enhancement & Impact Assessment
- Assess impact of changes to existing functionality or integrations.
- Modify or create notifications, security roles, ACLs, business rules, and integrations (uni-/bi-directional).
- Develop new fields, validation rules, and workflows
Reporting & Analytics
- Build and modify OOB and custom reports and dashboards, including Power BI integrations.
- Provide CXO and leadership-level reports and analytics
Preferred Technical And Professional Expertise
Governance & Communication:
- Deliver daily, monthly, and quarterly status updates and governance reports.
- Coordinate with product vendors and utilize Hi Portal for issue resolution.
- Conduct unit testing in Dev before UAT release
Training & Consulting
- Conduct functional refresher and user training sessions.
- Support license utilization reporting and optimization.
- Provide consulting for new ServiceNow modules, processes, or integrations
Innovation & Optimization
- Lead initiatives in digital operations, proactive operations, and zero-incident strategies.
- Perform tool maturity assessments, predictive intelligence evaluations, and AI readiness checks.
- Recommend and implement industry best practices and GenAI solutions
Être soi-même
La diversité, c'est bien plus que notre apparence ou nos origines, c'est notre façon de penser et notre identité. Nous accueillons des personnes de toutes cultures, origines et expériences. Mais nous ne le faisons pas seuls : Nos réseaux d'inclusion des Kyndryls ne sont qu'un des nombreux moyens que nous utilisons pour créer un lieu de travail où tous les Kyndryls peuvent trouver et fournir un soutien et des conseils. Cette volonté d'accueillir tout le monde dans notre entreprise signifie que Kyndryl vous donne – ainsi qu'à votre voisin – la possibilité d'apporter votre entièreté au travail, individuellement et collectivement, et de soutenir l'activation de notre culture équitable. C'est la manière Kyndryl.
Ce que à quoi vous pouvez vous attendre
Avec des ressources de pointe et des clients de Fortune 100, chaque jour est une occasion d'innover, de développer de nouvelles capacités, de nouvelles relations, de nouveaux processus et une plus-value. Notre guichet d'apprentissage pour les employés vous donne accès à la meilleure formation du secteur pour obtenir des certifications et des accréditations, notamment Université Microsoft, Centre d'Excellence AWS Cloud, Udemy et la revue commerciale Harvard. Grâce à notre plateforme de bénévolat et de dons à l'échelle de l'entreprise, vous pouvez faire des dons, lancer des collectes de fonds, faire du bénévolat et rechercher plus de 2 millions d'organisations à but non lucratif. Chez Kyndryl, nous investissons énormément en vous! Nous voulons que vous réussissiez pour qu'ensemble, nous réussissions tous.
Faites-vous recommander!
Si vous connaissez quelqu'un qui travaille chez Kyndryl, à la question « Comment avez-vous entendu parler de nous? » pendant le processus de candidature, sélectionnez « Recommandation d'un employé » et entrez le nom de votre contact et son adresse courriel chez Kyndryl.
