🚀 Hiring Alert: ServiceNow TSM Developer - Hyderabad, India 🇮🇳 🚀 We are looking for a ServiceNow TSM Developer to join our team at CGI ! If you have 5+ years of experience working with ServiceNow and want to contribute to cutting-edge Telecommunications Service Management (TSM) solutions , this could be your next big career move! 🔹 Role: ServiceNow TSM Developer 📍 Location: Hyderabad, India 💼 Experience: 5+ years in ServiceNow What You'll Be Doing: ✅ Participating in full lifecycle implementations of ServiceNow TSM solutions—from requirements analysis to deployment ✅ Configuring and customizing the TSM module using forms, workflows, business rules, client scripts, UI policies, and more ✅ Designing and implementing integrations between ServiceNow and external systems (REST & SOAP APIs) ✅ Applying expertise in TSM use cases and data models for telecommunications clients ✅ Setting up and optimizing TSM workspaces and applications ✅ Managing MID servers for seamless system integrations ✅ Contributing to builds, conducting technical reviews , and ensuring adherence to industry best practices ✅ Developing and maintaining technical documentation What We're Looking For: 📌 5+ years of hands-on development experience with the ServiceNow platform in enterprise environments 📌 Expertise in Telecommunications Service Management (TSM) implementation & customization 📌 Proficiency in Client and Server-side scripting (GlideForm, GlideRecord, Business Rules, UI Actions, ACLs) 📌 Deep understanding of TSM use cases, data model, and telecom industry needs 📌 Strong problem-solving and analytical skills 📌 Ability to work effectively and independently in a team 🌟 Why Join Us? Work on exciting ServiceNow TSM projects and collaborate with a talented team to drive meaningful solutions in the telecom space! Show more Show less

We are hiring for a top MNC.... Role : Network Engineer Experience : 8+ Years Location : Bangalore Work Mode : Hybrid(General Shift) Job Description : • Manual Configuration: · Perform base-level configurations, updates, and troubleshooting on various network and security platforms, including: · Cisco ASA: Firewalls, VPN, access control lists, and NAT configurations. · BlueCat: DNS, DHCP, and IP Address Management (IPAM) configurations. · Checkpoint: Firewall rule creation, VPN setup, and SmartConsole usage. · Arista EOS: Basic routing, VLANs, and Layer 2/3 switch configurations. · F5 BIG-IP: Load balancing setup, SSL/TLS offloading, and iRules for traffic management. · Cisco IOS and IOS-XE: Router and switch configurations, VLANs, and ACLs. · Juniper Junos: Routing, switching, and firewall base-level configurations. · Citrix NetScaler (ADC): Load balancing setup, SSL offloading, and WAF basics. · Cisco NX-OS: Nexus switch configuration for data center environments. · Palo Alto PAN-OS: Firewall rule setup, VPNs, and security policies. · Versa (Secure SD-WAN and SASE): SD-WAN setup, routing, and VPN configurations. • Network and Security Administration: Maintain base configurations for IP addressing, routing protocols, VLANs, and access control across multiple devices. Implement security policies and rules, ensuring compliance with organizational standards. Conduct regular reviews and updates of base configurations to align with security policies and best practices. • Documentation and Reporting: Document all configurations, changes, and procedures for audit and knowledge-sharing purposes. Generate configuration reports and provide updates on network status to team members and stakeholders. Assist in building a repository of configurations, standards, and troubleshooting guides. • Troubleshooting and Issue Resolution: Diagnose and resolve configuration-related issues across platforms, using diagnostic tools and logs. Collaborate with network engineers and IT teams to address escalated issues and optimize configurations. Required Skills and Qualifications • Technical Skills: Strong foundational knowledge in networking concepts: IP addressing, subnets, VLANs, routing protocols, NAT, and firewall rules. Experience with command-line interfaces for various platforms, particularly Cisco, Juniper, and Arista devices. Hands-on experience with at least three of the following platforms: Cisco ASA, BlueCat, Checkpoint, Arista EOS, F5 BIG-IP, Cisco IOS/IOS-XE, Junos, Citrix NetScaler, Cisco NX-OS, Palo Alto PAN-OS, and Versa. Basic scripting knowledge (e.g., Python or Bash) is a plus for efficiency and automation of repetitive tasks. Familiarity with network management tools, such as Cisco SmartConsole, BlueCat Address Manager, and F5 iRules. • Analytical and Troubleshooting Skills: Ability to diagnose and resolve issues across multiple platforms with logical and methodical troubleshooting. Experience using network diagnostic tools like ping, traceroute, and nslookup. • Attention to Detail: High degree of accuracy in configurations to prevent network conflicts, IP address duplications, and security risks. • Documentation and Communication: Strong written and verbal communication skills to document configurations and communicate issues. Ability to follow standardized procedures and provide clear, concise updates to team members and managers. Preferred Qualifications • Certifications (nice-to-have but not required): Cisco CCNA or CCNP, CompTIA Network+, Palo Alto Networks Certified Network Security Engineer (PCNSE), Checkpoint CCSA, or other relevant certifications. • Experience in Enterprise Environments: Prior work in large-scale or multi-platform network environments is a plus. • Automation Familiarity: Knowledge of Ansible or other network automation tools is beneficial for future workflow enhancements. Show more Show less

We are hiring for one of the Top MNC's Experience : 5+ Years Location : Pune Kharadi Primary Skills : Data Analysis, HSE , risk management, performance management, OMS performance. JD : Job Synopsis: Describe below the primary purpose and function of this job. Responsible for:  delivery of insights related to management of OMS and line performance against HSE&C risks and goals.  supporting standardization, simplification and automation of insight generation, including dashboard generation  supporting the line through business facing vice presidents and other manager roles Key Roles & Responsibilities: 1. Delivery of insights related to management of OMS and line performance against HSE&C risks and goals - Gather and interpret data related to operational performance - Conduct research and data analysis to identify performance insights and patterns - Compile and present reports on findings and performance outcomes - Work closely with teams to understand context for business processes and challenges - Use data visualization tools to present findings and recommendations to management 2. Support standardization, simplification and automation of insight generation, including dashboard generation - Work with the line to identify best practices and metrics for performance management of OMS sub-elements. - Identify and develop recommendations for data-supported OMS performance improvement initiatives - Support development of dashboards to best visualize related OMS performance - Provision of standards, tools, resources and expertise to support the organization in effective self -verification. Job Functional Knowledge: Describe the depth of required understanding, e.g., processes, procedures, concepts, theories; and breadth of knowledge, e.g., local / global, multi-discipline, etc., required for the job.  Proficiency in analyzing large datasets to identify trends and insights.  Knowledge of performance measurement frameworks, metrics for benchmarking and monitoring  Keen eye for detail to ensure accuracy in data analysis and reporting.  Good written and verbal communication skills to present findings clearly.  Ability to create clear and informative visualizations Business Expertise: Describe the requirements of knowledge and expertise about the business and the industry(ies) in which the business functions. Performance and OMS Analyst  Good understanding of HSE&C risks associated with oil and gas operations  5 years in oil and gas operations  Desirable experience includes time with risk management, and with performance management. Show more Show less

We are currently looking for an experienced Pega Developer (SSA) to join our team in Hyderabad. The ideal candidate will bring hands-on experience in Pega PRPC development along with exposure to Customer Service , CTI integration , and Pega-specific modules. This role involves building and supporting scalable, high-quality Pega applications for enterprise customers. Required Skills & Experience: 5+ years of hands-on experience in Pega PRPC development . Should hold a Pega Certified Senior System Architect (CSSA) certification (preferred). Strong knowledge of Pega Customer Service frameworks. Experience in integrating with Genesys CTI . Familiarity with Pega Constellation UI and implementation. Exposure to Knowledge Buddy and Blueprint modules is a plus. Ability to design and develop BPM solutions using industry best practices. Strong debugging, performance tuning, and troubleshooting skills. Excellent understanding of Pega Rules , Case Management, Data Pages, Activities, Flows, and UI Rules. Good verbal and written communication skills. Preferred Combinations - Any Responsibilities: Design, develop, and implement Pega applications in a customer-focused environment. Collaborate with architects, business analysts, and other developers to deliver high-quality solutions. Work on enhancements, troubleshooting, and performance tuning of existing applications. Participate in code reviews, design discussions, and deployment planning. Ensure adherence to coding standards and quality practices.

We are looking for an experienced Senior Network Engineer with strong expertise in SD-WAN and extensive background in enterprise and telecom network infrastructure. This role involves supporting and monitoring our global network infrastructure to ensure high availability and reliability. Position Requirements Bachelors degree in Technology or any related field. Minimum 9 years of experience in enterprise or telecom network infrastructure. Excellent communication skills (written and oral), with the ability to effectively interact with both technical and non-technical staff. Strong presentation skills, quick learner, self-initiated, and a team player. Open to working in shifts to provide 24x7 support and monitoring. Strong interpersonal skills to collaborate with diverse teams. Exceptional analytical and problem-solving capabilities with demonstrated ability to meet deadlines. Experience managing requests, changes, and incidents for network infrastructure. Ability to work with global teams on IT projects. Strong time management skills to handle multiple tasks and meet tight deadlines. Self-motivated, constructive, and positive attitude. Familiarity with ITIL framework and infrastructure management processes. Technical Skills Expertise in troubleshooting large data center and WAN network environments. Proficient in Routing, Switching, Wireless, Load Balancers, WAN Optimizers, DNS, DHCP, VXLAN, and VPN. Knowledge and hands-on experience with automation/scripting for task automation. Expert knowledge of at least one major cloud technology: Azure, AWS, or GCP . Hands-on experience with SD-WAN products such as SilverPeak . Deep understanding of network device administration: Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless. Experience with Fiber Optic networks, MPLS/WAN/LAN management. Expert level knowledge of routing protocols like BGP and OSPF. Experience with large deployments of Infoblox and Aruba ClearPass. In-depth knowledge of network protocols including VRRP, HSRP, STP, LACP, SNMP. Strong customer focus and end-user service orientation. Proficiency with productivity tools: Word, Excel, PowerPoint, and Visio. Certifications CCNP certification or equivalent is highly desirable. Responsibilities 24x7 remote network monitoring and management. Ownership of network issues and providing support for corporate and shared network environments. Drive resolution for critical P1/P2 network issues (Break-Fix). Coordinate with external vendors on operational issues and projects. Provide hardware support and maintenance for all networking equipment. Manage existing and new networking solutions, ensuring network uptime and stability. Lead network-related projects like site expansion, hardware refresh, and technology upgrades. Handle escalations from L1/L2 teams and provide timely resolutions. Document outages and circuit downtimes; manage incident reporting. Identify corrective actions for critical incidents and lead problem management efforts. Collaborate with internal users to assess network needs and design solutions. Maintain comprehensive documentation and change control processes. Mentor junior engineers and provide guidance during network changes. Monitor event logs proactively to identify and resolve potential issues. Attend and actively participate in scheduled network change meetings. Ensure proper shift handover and timely updates between shifts. Additional Information Night shift or rotational shift hours. 5 days work week. Cab facility will be provided for commuting. Virtual Interview

We are seeking a Technical Support Engineer with hands-on experience supporting platforms such as ServiceNow . The ideal candidate will be responsible for troubleshooting, resolving technical issues, and delivering excellent customer support within a fast-paced enterprise environment. Key Responsibilities: Troubleshoot and resolve technical issues related to ServiceNow and related technologies. Work with relational databases (e.g., MySQL, Oracle) and analyze database logs to assist in root cause analysis. Perform diagnostics on Linux/Unix or Microsoft Server environments. Utilize scripting skills (e.g., JavaScript, Python, Perl, Unix Shell, Windows Shell ) for automation and troubleshooting tasks. Understand web application architecture and basic components of web stacks. Use monitoring tools such as Splunk for log analysis and issue tracking. Provide high-quality technical support for SaaS/PaaS platforms, including case management and escalation handling. Deliver prompt and clear communication with internal teams and customers. Required Skills & Experience: 2+ years of experience in technical support or application support , preferably in a SaaS/PaaS environment. Familiarity with ServiceNow platform support and administration. Working knowledge of ITIL framework and IT service management practices. Experience troubleshooting issues in Linux/Unix or Windows server environments. Ability to write or debug basic scripts in one or more scripting languages (JavaScript, Python, Shell). Solid understanding of relational databases and ability to read logs effectively. Excellent verbal and written communication skills with a customer-focused mindset. Preferred Skills: Experience with Splunk , log analyzers, or monitoring tools. Knowledge of incident management , SLAs, and escalation procedures. Exposure to other enterprise ITSM tools is a plus.

We are hiring a Technical Support Engineer with proven expertise in the ServiceNow Platform to join one of our esteemed MNC clients. This is an excellent opportunity for professionals looking to work in a dynamic, growth-oriented environment and provide critical support on a global enterprise platform. Key Responsibilities: Provide L2/L3 technical support for the ServiceNow platform , ensuring timely resolution of incidents and service requests. Analyze system issues using log files , monitoring tools, and standard debugging practices. Troubleshoot and support various modules like Incident Management, Service Catalog, SLA Management, Workflows, Approvals, Customer Service Management , and more. Work with stakeholders to ensure smooth defect management, knowledge base maintenance , and escalation handling. Debug and resolve issues in JavaScript code and other client/server scripts used in ServiceNow. Collaborate with cross-functional teams to maintain platform stability and performance. Required Skills & Experience: 3+ years of hands-on experience supporting the ServiceNow platform in a technical role. Strong experience troubleshooting web applications and JavaScript . Proficiency in analyzing application logs , identifying root causes, and applying fixes. Knowledge of ITIL processes and experience with incident, problem, and change management . Excellent communication skills (both verbal and written) with the ability to interact with global clients and internal teams effectively. Demonstrated ability to work under pressure and resolve complex issues with a creative problem-solving approach . Preferred Qualifications: ServiceNow Certifications (CSA/CIS) are a plus. Experience with ServiceNow upgrade/patch cycles . Familiarity with integration protocols (REST, SOAP) is a bonus. Why Join Us? Opportunity to work with a leading MNC client Exposure to enterprise-level tools and global support environments Growth-focused culture with career advancement opportunities

We are looking for a skilled Dot Net Fullstack Developer to join our team in Hyderabad. The ideal candidate will have strong expertise in both backend and frontend technologies, with hands-on experience developing scalable web applications using Microsoft technologies. Primary Responsibilities: Develop and maintain high-quality web applications using C#, .NET Core, Web API, MVC , and Entity Framework . Build responsive and dynamic user interfaces using Angular or React.js . Design and implement robust backend services with a focus on clean, reusable, and efficient code. Write unit and integration tests to ensure code quality and reliability. Work with Microservices architecture and containerization technologies like Docker and Kubernetes (experience preferred). Utilize Azure cloud services including Azure Web Apps, Azure Functions, Azure Storage, Azure SQL to deploy and manage applications. Experience with messaging and event-driven architectures using Service Bus, Event Hubs is a plus. Work with front-end technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap for UI development. Collaborate effectively with cross-functional teams and communicate clearly in both written and verbal formats. Analyze and solve complex problems with strong analytical skills. Required Skills: Strong proficiency in C#, .NET Core, Web API, MVC, SQL , and Entity Framework . Experience with Angular or React.js frameworks. Good understanding of frontend technologies : HTML, CSS, JavaScript, jQuery, Bootstrap. Familiarity with unit testing and integration testing frameworks. Exposure to Azure cloud services such as Azure Web Apps, Functions, Storage, SQL. Knowledge of Microservices architecture , Docker , Kubernetes , Cosmos DB , Service Bus , and Event Hubs is a plus. Strong communication and analytical skills. Why Join Us? Work with a dynamic team on cutting-edge technologies. Opportunity to grow your career in a vibrant work culture. Exposure to cloud-native technologies and modern development practices.

Minimum Experience - 7 years Maximum Experience- 11 years Location - Hyderabad Mandatory Skills - ServiceNow, ITSM, ITOM, HRSD, Integrations The candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements. Requirements Responsibilities: Expertise in ServiceNow development and applications/ modules ITSM, ITOM Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow implementation best practices Lead the ServiceNow support and development work Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods Strong technical skills in ServiceNow, including scripting, development, and testing. Develop and document integration blueprints, including data mapping, transformation, and workflow orchestration. ServiceNow Advisory to customer on platform capabilities Will be able to demo ServiceNow product capabilities to customers Collaborate with Business Functional team members to write/estimate stories Hands-on development experience in ServiceNow Platform Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Provide mentorship to developers and platform engineers on technical design standards and best practices Assist in identifying and implementing key business KPI metrics Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies Create and maintain design, SOP, training related documentation Design, develop, and deploy new ServiceNow functionalities Identify, investigate and resolve ServiceNow issues Design and deploy ServiceNow Integrations Required Qualifications Experience with key technologies relevant to ServiceNow integration solutions Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. Excellent interpersonal skills, customer centric attitude, and situational awareness Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum 8+ years working on the ServiceNow platform ServiceNow certifications ServiceNow Certified Administrator(Must have) ServiceNow implementation specialist( Preferred) ͏Do: 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally.