Technical Support Engineer

Truviq Systems

2 - 5 years

10 - 20 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

L1 Unix L1 Support Servicenow Application Support ITIL Troubleshooting Technical Customer Support Technical Support L1 SQL Unix Linux CSA Shell Application Production Support Linux Technical Technical Support Problem Management Incident Management Production Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Engineer

Key Responsibilities:

Troubleshoot and resolve technical issues related to
ServiceNow
and related technologies.
Work with
relational databases
(e.g., MySQL, Oracle) and analyze database logs to assist in root cause analysis.
Perform diagnostics on
Linux/Unix or Microsoft Server
environments.
Utilize scripting skills (e.g.,
JavaScript, Python, Perl, Unix Shell, Windows Shell
) for automation and troubleshooting tasks.
Understand web application architecture and basic components of web stacks.
Use monitoring tools such as
Splunk
for log analysis and issue tracking.
Provide high-quality technical support for SaaS/PaaS platforms, including case management and escalation handling.
Deliver prompt and clear communication with internal teams and customers.

Required Skills & Experience:

2+ years of experience in
technical support
or
application support
, preferably in a SaaS/PaaS environment.
Familiarity with
ServiceNow
platform support and administration.
Working knowledge of
ITIL framework
and IT service management practices.
Experience troubleshooting issues in Linux/Unix or Windows server environments.
Ability to write or debug basic scripts in one or more scripting languages (JavaScript, Python, Shell).
Solid understanding of relational databases and ability to read logs effectively.
Excellent
verbal and written communication skills
with a customer-focused mindset.

Preferred Skills:

Experience with
Splunk
, log analyzers, or monitoring tools.
Knowledge of
incident management
, SLAs, and escalation procedures.
Exposure to other enterprise ITSM tools is a plus.

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