Job Description

🚀 Hiring Alert: ServiceNow TSM Developer - Hyderabad, India 🇮🇳 🚀 We are looking for a ServiceNow TSM Developer to join our team at CGI ! If you have 5+ years of experience working with ServiceNow and want to contribute to cutting-edge Telecommunications Service Management (TSM) solutions , this could be your next big career move! 🔹 Role: ServiceNow TSM Developer 📍 Location: Hyderabad, India 💼 Experience: 5+ years in ServiceNow What You'll Be Doing: ✅ Participating in full lifecycle implementations of ServiceNow TSM solutions—from requirements analysis to deployment ✅ Configuring and customizing the TSM module using forms, workflows, business rules, client scripts, UI policies, and more ✅ Designing and implementing integrations between ServiceNow and external systems (REST & SOAP APIs) ✅ Applying expertise in TSM use cases and data models for telecommunications clients ✅ Setting up and optimizing TSM workspaces and applications ✅ Managing MID servers for seamless system integrations ✅ Contributing to builds, conducting technical reviews , and ensuring adherence to industry best practices ✅ Developing and maintaining technical documentation What We're Looking For: 📌 5+ years of hands-on development experience with the ServiceNow platform in enterprise environments 📌 Expertise in Telecommunications Service Management (TSM) implementation & customization 📌 Proficiency in Client and Server-side scripting (GlideForm, GlideRecord, Business Rules, UI Actions, ACLs) 📌 Deep understanding of TSM use cases, data model, and telecom industry needs 📌 Strong problem-solving and analytical skills 📌 Ability to work effectively and independently in a team 🌟 Why Join Us? Work on exciting ServiceNow TSM projects and collaborate with a talented team to drive meaningful solutions in the telecom space! Show more Show less