About Us: · CRN Magazine Fast50 Ranking 2017-2019 · Asia Pacific & Japan ServiceNow Elite Partner of the Year 2022 · WFH & Office Flexible Arrangement · Work from ANYWHERE in the World 8 Weeks Per Year An Australian born company, we have over 350 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, we’re proud to have been recognized as the Asia Pacific & Japan, ServiceNow Elite partner of the year in 2019, 2020 and 2021. Our success comes from our people-first culture. That means we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things you’ve never done before. Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have Innovation and Organizational Change Management practices that are intrinsic to everything we do. Role Summary: Enable is looking for talented ServiceNow Developers, with strong implementation, administration and support skills with the ServiceNow platform. The ServiceNow Developer role will work closely with our external clients and internal technology project teams to achieve this outcome within the Agile Methodology. You will have the technical prowess to deliver successful outcomes for our customers, ideally a technologist at heart, who enjoys understanding the depths of the platform and view coding as a hobby outside of work. You will be proactive and pragmatic, with excellent analytical and problem-solving and exceptional verbal and written communication skills. Enable invests in our people and their growth, so you should expect a challenge. Enable will motivate you to go further and experience new areas to strengthen your capabilities as a consultant - always with the support of your peers, mentors and leaders. Main Responsibilities: Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management Change Management, Configuration Management and other ITIL process areas Experience working with ServiceNow modules such as ITOM, ITAM, CSM, GRC, HRSD Understanding of the project delivery lifecycle and processes Practical experience in the creation or modification of the relevant ITSM toolset components Experience implementing ServiceNow Service Catalog and CMS (Content Management System) Integrating ServiceNow with other company applications. Experience with scripting languages (JavaScript, Perl, UNIX shell scripts) Skills Matrix: Minimum of 5 years of experience across ServiceNow Design and Development within a client-facing environment Experience in presenting to an audience on technical aspects of the platform and in a specific domain Present business acumen, be analytically minded while focusing on problem-solving Must be a dynamic team player & demonstrated strong leadership ability. Enterprise/large Service Management implementation experience Solid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirements Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process and technology perspective Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management Certified implementation consultant across ITSM and ITBM, at a minimum 1 other implementation certificate Experience across multiple ServiceNow releases ideally from Kingston to a most recent release, ability to clearly articulate release updates and impacts on customers Experience across Waterfall and Agile project methodologies Proficiency in scripting including JavaScript, CSS, HTML, Angular and REST API integration experience Providing platform insight and forward-thinking on ServiceNow upgrades, new releases, and future ServiceNow roadmap Qualifications & Certifications: IT Degree or relevant tertiary education in Computer Science ServiceNow CSA + CIS ITSM + 1 other product CIS ServiceNow sales & presales accreditation in 2+ Product lines ITIL Foundation Certified Bonus Points: Additional ServiceNow certifications including - ServiceNow Suite Certified Exposure to/general understanding of ServiceNow licensing The Enable Way: Passionate, Pragmatic & Committed

About Us: We are an Australian born company with over 350 dedicated staff spread across Australia, India, Singapore, Hong Kong, and the Philippines. Our success stems from being recognized as the Asia Pacific & Japan, ServiceNow Elite partner of the year in 2019, 2020, and 2021. We prioritize a people-first culture characterized by trust-based and caring leadership, a supportive learning environment, continuous innovation, and providing opportunities for personal and professional growth. Our expertise lies in enterprise service management, digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, Integrated Risk Management, Innovation, and Organisational Change Management practices. Role Summary: As a key player in our multi-award-winning business, you will engage with various clients from commercial to enterprise settings, requiring a seamless ability to switch context and customers effortlessly. Your role will demand excellent ServiceNow Development skills, technical proficiency, and a proactive, pragmatic approach to delivering successful outcomes for our diverse customer base. You will be encouraged to explore new areas of growth and to enhance your consulting capabilities with the support of mentors, peers, and leaders. Main Responsibilities: - Participate in client workshops, requirement gathering, and solution provision. - Assist in functional and technical design workshops, including design specifications based on out-of-the-box functionality/customer requirements. - Contribute to process improvement automation and risk management. - Implement and deliver client solutions while adhering to ServiceNow technical best practices. - Act as an individual contributor or as part of a team on client engagements, guiding junior professionals. - Hands-on technical delivery of cost-effective ServiceNow solutions using various technical skills. - Ensure technical deliverables to customers are of high quality, on time, and deliver valued outcomes. - Mentor, provide feedback, and support other team members in new activities and product understanding. Skills Matrix: - Minimum of 3+ years" experience in ServiceNow Design and Development in a client-facing role. - Hands-on experience in various ServiceNow modules beyond ITSM. - Administration of ServiceNow instances, security management, workflow development, and integration with third-party applications/systems. - Integration of ServiceNow with other applications using Web-Services APIs. - Proficiency in scripting and front-end technologies. - Experience across multiple ServiceNow releases and Agile project methodologies. Qualifications & Certifications: - IT Degree or relevant tertiary education in Computer Science. - ServiceNow CSA + CIS ITSM certification. - ITIL Foundation Certified. Bonus Points: - Additional ServiceNow certifications. - Exposure to/general understanding of ServiceNow licensing.,