ServiceNow Senior Consultant

About Us:

As an Australian-born company, we have over 400 dedicated staff across Australia, New Zealand, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, we’re proud to have been recognized as the Asia Pacific & Japan ServiceNow Elite Partner of the Year in 2019, 2020, 2021, 2022, and 2023. As a Fujitsu company, Enable has also been recognized as the Worldwide Elite Segment Partner of the Year for 2023. Our success comes from our people-first culture. That means we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things you’ve never done before.

Role Summary:

Enable is looking for talented ServiceNow Developers (5+ Years of work exp. in ServiceNow) in Modules (ITSM, Custom Applications, GRC, Performance Analytics, FSM, ITOM, SAM, HAM on ServiceNow), with strong implementation, administration, and support skills with the ServiceNow platform. The ServiceNow Developer role will work closely with our external clients and internal technology project teams to achieve this outcome within the Agile Methodology.

You will possess the technical expertise to deliver successful outcomes for our customers, ideally a technologist at heart who enjoys delving into the platform's intricacies and views coding as a hobby outside of work. You will be proactive and pragmatic, possessing excellent analytical and problem-solving skills, as well as exceptional verbal and written communication skills. Enable investment in our people and their growth, so you should expect a challenge.

Enable will motivate you to go further and experience new areas to strengthen your capabilities as a consultant, always with the support of your peers, mentors, and leaders.

Main Responsibilities:

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas
• Experience working with ServiceNow modules such as ITSM, Custom Applications, GRC, Performance Analytics, FSM, ITOM, SAM, HAM
• Understanding of the project delivery lifecycle and processes
• Practical experience in the creation or modification of the relevant ITSM toolset components
• Experience implementing ServiceNow Service Catalog and CMS (Content Management System)
• Integrating ServiceNow with other company applications.
• Experience with scripting languages (JavaScript, Perl, UNIX shell scripts)

Skills Matrix:

• Minimum of 5 years of experience across ServiceNow Design and Development within a client-facing environment
• Experience in presenting to an audience on technical aspects of the platform and in a specific domain
• Present business acumen, be analytically minded while focusing on problem-solving
• Must be a dynamic team player & demonstrate strong leadership ability.
• Enterprise/large Service Management implementation experience
• Solid experience in requirements gathering, including experience in creating process documentation, solution designs, and detailed requirements
• Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process, and technology perspective
• Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management
• Certified implementation consultant across ITSM and ITBM, with a minimum of 1 other implementation certificate
• Experience across multiple ServiceNow releases, ideally from Kingston to the most recent release, ability to articulate release updates and impacts on customers
• Experience across Waterfall and Agile project methodologies
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular, and REST API integration experience
• Providing platform insight and forward-thinking on ServiceNow upgrades, new releases, andthe future ServiceNow roadmap

Qualifications & Certifications:

• IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSA + CIS ITSM + 1 other product CIS
• ServiceNow sales & presales accreditation in 2+ Product lines
• ITIL Foundation Certified

Bonus Points:

• Additional ServiceNow certifications include - ServiceNow Suite Certified
• Exposure to/general understanding of ServiceNow licensing

The Enable Way: Passionate, Pragmatic & Committed