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Home
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Jobs in Hyderabad
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Truviq Systems
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ServiceNow Technical Support Engineer

ServiceNow Technical Support Engineer

Truviq Systems

3 - 5 years

9 - 19 Lacs

Hyderabad

Posted:1 month ago| Platform:

Apply

Skills Required

Servicenow Service Request Management Servicenow Development Application Support ITIL SOAP SQL Unix Linux CSA Rest Application Production Support Service Now Ticketing ITIL Framework Technical Support Javascript Web Application Problem Management Incident Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Engineer

Key Responsibilities:

Provide L2/L3 technical support for the
ServiceNow platform
, ensuring timely resolution of incidents and service requests.
Analyze system issues using
log files
, monitoring tools, and standard debugging practices.
Troubleshoot and support various modules like
Incident Management, Service Catalog, SLA Management, Workflows, Approvals, Customer Service Management
, and more.
Work with stakeholders to ensure smooth
defect management, knowledge base maintenance
, and escalation handling.
Debug and resolve issues in
JavaScript code
and other client/server scripts used in ServiceNow.
Collaborate with cross-functional teams to maintain platform stability and performance.

Required Skills & Experience:

3+ years
of hands-on experience supporting the
ServiceNow platform
in a technical role.
Strong experience troubleshooting
web applications
and
JavaScript
.
Proficiency in analyzing
application logs
, identifying root causes, and applying fixes.
Knowledge of ITIL processes and experience with
incident, problem, and change management
.
Excellent
communication skills
(both verbal and written) with the ability to interact with global clients and internal teams effectively.
Demonstrated ability to work under pressure and resolve complex issues with a
creative problem-solving approach
.

Preferred Qualifications:

ServiceNow Certifications (CSA/CIS) are a plus.
Experience with
ServiceNow upgrade/patch cycles
.
Familiarity with
integration protocols (REST, SOAP)
is a bonus.

Why Join Us?

Opportunity to work with a
leading MNC client
Exposure to enterprise-level tools and global support environments
Growth-focused culture with career advancement opportunities

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