D365 Functional Support

About Company:

Cozentus Technologies is a new-age business and IT solution provider that innovates business solutions for today's connected world. Led by a team of experienced business and IT professionals, Cozentus is a trusted resource partner for enhancing operational efficiency and optimal productivity. Our solution-focused innovation, deep knowledge of the Supply chain and logistics domain backed by our strong digital factory has resulted in successful partnerships with several leading global enterprises. We #InnovateToDelight by creating a symbiotic relationship, becoming the innovation arm to leading logistics providers so that they gain a competitive advantage in the supply chain ecosystem. Operating globally, we are headquartered in India and the UK. We aim at providing unparallel end-to-end feedback and reassurance, accelerated delivery time, and real-time communication throughout the journey of business excellence. With our strategies and solutions, we focus on the invisible and visible elements that will encourage favourable compound effects throughout the whole business.

Role Summary

The D365 Operations Support person will be responsible for providing day-to-day support and maintenance of Microsoft Dynamics 365 Finance & Operations (D365 F&O). The role focuses on troubleshooting, incident resolution, user support, system monitoring, and ensuring smooth business operations. This individual will work closely with business teams, IT, and external vendors to ensure the stability and reliability of the platform.

Key Responsibilities

System & User Support

• Provide first- and second-level support for D365 Finance & Operations users.
• Log, track, and resolve incidents and service requests within agreed SLAs.
• Assist users with functional and technical issues related to Finance and other relevant modules.
• Escalate complex issues to the D365 Support Lead or external vendors as required.

Operations & Monitoring

• Monitor system jobs, integrations, and batch processes.
• Perform daily health checks of D365 environments.
• Assist with configuration, data validation, and system testing.
• Support periodic maintenance activities and system updates.

Documentation & Reporting

• Maintain knowledge base articles, FAQs, and support documentation.
• Document incident resolutions, recurring issues, and process improvements.
• Assist in preparing reports on system performance and support metrics.

Collaboration & Training

• Work with business users to understand their issues and provide effective solutions on timely manner (to meet the SLA).
• Collaborate with functional consultants, developers, and vendors for enhancements or fixes.
• Support user training sessions and onboarding for new team members.

Job Requirements

Technical Skills

• Hands-on experience with Dynamics 365 Finance & Operations.
• Familiarity with LCS, Power Platform (Power BI, Power Automate) is a plus.
• Basic knowledge of SQL, data troubleshooting, and integrations.
• Understanding of ITIL processes (Incident, Problem, Change Management).

Soft Skills

• Strong problem-solving and troubleshooting abilities.
• Good communication and interpersonal skills to support end users.
• Ability to manage multiple tickets and prioritize tasks effectively.
• Detail-oriented with strong documentation skills.

Our office address in Hyderabad