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Rapsys Technologies Pte. Ltd.
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ServiceNow Technical Support Engineer

ServiceNow Technical Support Engineer

Rapsys Technologies Pte. Ltd.

3 - 7 years

6 - 7 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

ServiceNow Change Management ITSM Technical Support Problem Management Incident Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

3-7 years of hands-on experience with ServiceNow. - Experience working with ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog. - Troubleshoot and resolve issues by understanding ServiceNow logs and adhering to best practices. - Configure workflows within the ServiceNow system. - Monitor platform health, usage, and overall compliance. - Manage and resolve incidents and problems on ServiceNow applications. - Perform daily platform maintenance, performance monitoring, error identification, and remediation. - Manage User/Group Access and Access Control Lists (ACLs). - Create and maintain a knowledge base and provide functional training for ServiceNow users. - Continuously enhance and improve ServiceNow applications and processes. - Develop metrics, reports, and dashboards to measure the effectiveness and efficiency of processes and systems. - Exhibit excellent communication and client-handling skills. - Show a willingness to learn and adopt new technologies.

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Rapsys Technologies Pte. Ltd.

Information Technology / Software Development

Singapore

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ServiceNow Technical Support Engineer