ServiceNow Technical Support Engineer

Job Description

3-7 years of hands-on experience with ServiceNow. - Experience working with ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog. - Troubleshoot and resolve issues by understanding ServiceNow logs and adhering to best practices. - Configure workflows within the ServiceNow system. - Monitor platform health, usage, and overall compliance. - Manage and resolve incidents and problems on ServiceNow applications. - Perform daily platform maintenance, performance monitoring, error identification, and remediation. - Manage User/Group Access and Access Control Lists (ACLs). - Create and maintain a knowledge base and provide functional training for ServiceNow users. - Continuously enhance and improve ServiceNow applications and processes. - Develop metrics, reports, and dashboards to measure the effectiveness and efficiency of processes and systems. - Exhibit excellent communication and client-handling skills. - Show a willingness to learn and adopt new technologies.