Hyderabad Duty Free (A Division of GMR Hospitality and Retail Limited) is a travel retail organization selling products like Perfumes & Cosmetics, Confectionery, Sunglasses, Watches, Electronics, Souvenirs & Gifts to International Passengers (Arrivals & Departures) and aims to be one of the leading Duty-Free companies in Airport sector. To act as a Sales Executive for the assigned Category/Brand in achieving Sales targets as per the sales plan leading to Customer delight. v Promoting the Brands from his/her portfolio. v Achieving sales targets in his/her shift for the assigned product category. v To follow the sales plan and instructions of the DM/ADM/TL. v Strictly follow the baggage allowances/ LAG rules with respect to sales. v Help customers to select the products as per their requirement. v Answer queries related to products and processes. v Taking feedback with respect to products and other aspects. v To support the Merchandisers in maintaining the stock displays as per suggested planograms. v To support in price ticketing and offer communication display. v To replenish stocks regularly between flight breaks. v To maintain track of GWP’s and issue as per instructions. v To co-ordinate with House Keeping staff in maintaining the cleanliness of the assigned section. · Pleasing Grooming & Etiquette. · Excellent Communication skills. · Customer Focused with high service orientation. · Team Player with good inter-personal skills. · Flexible to work in challenging & dynamic work environment. · 4 working days in a week with 12 hours shift duty (Day & Night ) Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Life insurance Provident Fund Compensation Package: Performance bonus Schedule: Day shift Night shift Language: English (Preferred) Work Location: In person Speak with the employer +91 7093705088
Hyderabad Duty Free (A Division of GMR Hospitality and Retail Limited) is a travel retail organization selling products like Perfumes & Cosmetics, Confectionery, Sunglasses, Watches, Electronics, Souvenirs & Gifts to International Passengers (Arrivals & Departures) and aims to be one of the leading Duty-Free companies in Airport sector. To act as a Sales Executive for the assigned Category/Brand in achieving Sales targets as per the sales plan leading to Customer delight. v Promoting the Brands from his/her portfolio. v Achieving sales targets in his/her shift for the assigned product category. v To follow the sales plan and instructions of the DM/ADM/TL. v Strictly follow the baggage allowances/ LAG rules with respect to sales. v Help customers to select the products as per their requirement. v Answer queries related to products and processes. v Taking feedback with respect to products and other aspects. v To support the Merchandisers in maintaining the stock displays as per suggested planograms. v To support in price ticketing and offer communication display. v To replenish stocks regularly between flight breaks. v To maintain track of GWP’s and issue as per instructions. v To co-ordinate with House Keeping staff in maintaining the cleanliness of the assigned section. · Pleasing Grooming & Etiquette. · Excellent Communication skills. · Customer Focused with high service orientation. · Team Player with good inter-personal skills. · Flexible to work in challenging & dynamic work environment. · 4 working days in a week with 12 hours shift duty (Day & Night ) Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Life insurance Provident Fund Compensation Package: Performance bonus Schedule: Day shift Night shift Language: English (Preferred) Work Location: In person Speak with the employer +91 7093705088
Job Purpose: To maintain the computer networks of HDF providing technical support for smooth IT operations. Also responsible for updation of brand and promotions of the Digital signage system to communicate to customers. Role & responsibilities: Support for Installing, configuring and maintaining computer hardware, software, CCTV systems, networks, printers and scanners. Maintaining & supporting for Logs incidents & service requests and maintains relevant Records. Responsible for Monitoring and maintaining the day to day calls logged in IT by end users. Support for overall for floor Shop hardware like POS, Printer and other Hardware as well as Desktop, Laptops, Printers, CCTV, and Networking etc. Maintain Regular follow-up for Backup of Floor POSs as well as for Stores Server. Support for Handling & monitoring the IT Infra setup for additional Duty Free Airports stores. Follow-up for timely payments to All IT Vendors Support for Repair & maintenance of Consumable Items Like Printer etc. Support & Coordinate with L1 team members and preparing their shift roster. Monitor and address day to day issues at offices, stores and warehouses. Support & Upload creatives in all signages timely through application/external devices for more visibility. Coordinate with 3rd Party Team for maintaining accurate inventory of all Stores & Head Office and other Duty Free Airports Maintain & Follow up for Regular Preventive maintenance of all Hardwares like Physical Servers, Desktops, Touch POSs and Printers. Support and Keep record of Back Office Staff & and Management Staff Data backup on One Drive Supports for IT Asset List for all HDF Business like Servers, Desktop, Laptops, Printers, CCTV, Virtual Server, Networking equipments etc. Preferred candidate profile: Bachelors Degree in Information systems 2 to 4 years of IT experience
Role & responsibilities To manage the Customer Relationship Management role for RDF, where the individual shall act as the pivot for maintaining positive relationships with customers and also ensure all complaints are resolved in quickly and efficiently. A) Complaint/Customer Feedback Resolution Act as the primary point of contact for complex and escalated customer complaints, ensuring prompt, efficient, and satisfactory resolutions. Address and manage customer complaints received through various channels including phone, email, and social media. Manage phone calls/Emails/Chatbot/Online feedback channels. Analyze and investigate the causes of complaints to determine appropriate resolutions Monitoring Customer Feedback and creating a mechanism through which the related complaints are escalated to concerned departments for resolution in expected TAT B) CRM System Optimization & MIS Manage and optimize the CRM platform to record customer interactions, track complaints from inception to resolution. Provide comprehensive reports and analytics. Develop and maintain a Daily/Weekly/Monthly MIS schedule to be shared with the Management team as may be required. C) Performance/Procedural Optimization Design and enforce customer service policies and procedures related to complaint handling. Monitor and analyze customer feedback to foresee and mitigate potential issues. Escalate unresolved or complex complaints to senior management when needed. Ensure adherence to company policies and regulatory standards in complaint resolution processes Conduct follow-up communications with customers to confirm their satisfaction with resolutions Assess and continuously improve complaint handling processes. Facilitate team discussions on complaint trends and develop strategic plans to address issues. Utilize customer feedback to refine and enhance customer service strategies. Develop and refresh standard response templates and guidelines for addressing complaints. D) Stakeholder Management Work closely with internal & external stakeholders to ensure all queries and customer complaints are effectively resolved, whilst maintaining the image of the organization. Train and support customer service staff on effective complaint resolution methods. Preferred candidate profile Bachelors Degree in Business Administration, Marketing, Communications or a related field. A minimum of 5+ years of experience in a customer-facing role, with proven experience in a management or supervisory position within customer service or client relations. Duty Free business insight with Category & Product knowledge would be an added advantage. Excellent communication skills Multi lingual (English, Hindi and Telugu). Any knowledge of additional Indian languages is an added advantage. Critical Thinking Managing customer issues and complaints effectively and efficiently. Should be an active listener. A strong customer-centric attitude with a passion for understanding and exceeding customer expectations. Excellent time management and organizational skills to manage multiple tasks and priorities effectively. Open to adapt to technology and use technology effectively to support the function. Experience in complaint handling in a Retail or Hospitality Sector. Ability to use Microsoft 365 at an intermediate level. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zendesk) and strong data analysis skills (e.g., Excel, BI tools) to interpret data and identify trends