The post holder will: Support contracted Idox services though our knowledge-based culture Provide overall support and administration for the service management platform ensuring that all performance, availability and organisation/service level agreements are met. Troubleshoot, determine root cause, and resolve Incidents, Service Requests and Change Requests relating to the platform, its interfaces, and integrations. Develop and configure the Service Management platform by building workflows, intelligent captures and business rules to ensure the efficient and accurate delivery of services. Develop custom scripts and integrations that enhance the service delivery and automation capabilities of the ITSM platform. Build and configure customer portals and interfaces to provide an optimised, world-class user experience that promotes and enables self-service 24/7. Ensure that all technical solutions are adequately tested, satisfy stakeholder requirements, and overall business objectives. Translate stakeholder requirements into technical solutions. Pro-actively monitor the service management platform and implement strong solutions in a timely manner ensuring that platforms are available in line with contract commitments. Liaise with 3rd party suppliers as appropriate including advocating on behalf of Idox for enhancements in line with our Continual Service Improvement and Automation aspirations. Embrace a knowledge-based culture ensuring that all processes are documented and shared as per our change management processes. Manage data securely, responsibly and effectively, continually promoting and administering system streamlining and efficiencies. Develop and distribute key performance indicators relating to the ITSM platform and deliverables via dashboards, reports and widgets. Required Skills / Experience 2+ years experience configuring and administering an ITSM tool such as Hornbill, Service Now, Halo or Jira Service Manager. ITIL v4 Foundation certification or equivalent 2+ years experience working in an ITIL-based Service Management delivery framework. Experience with the support and administration of a Configuration Management database. Good understanding of technology developments and industry trends in Service Management. Possess the ability to communicate effectively in English with technical and non-technical stakeholders. Be able to work in a fast-paced environment with rapidly evolving targets and to prioritise work effectively. Be self-motivated, confident and decisive with a can do” attitude to administration and delivery. Be a good team player, working effectively with multiple stakeholders at a global scale. Experience of working as part of a team within a busy customer driven environment. Exposure to AGILE ways of working and Value Stream focused delivery. Ability to learn, understand, and apply new technologies and integrations Good working knowledge of MS 365, Webhooks, SQL, ESP Conditioning and Regex. Knowledge of Cloud Automation including Hornbill, Jira, Salesforce, Hubspot, and Twilio. Experience of working closely with a UK, European or US IT services business would be advantageous

About the role We are currently seeking a highly motivated IT Service Management (ITSM) Administrator to become an integral part of our Service Management and Assurance Team. The successful candidate will be responsible for the administration, support, and configuration of our service management platform, including its customer interfaces, portals, dashboards, change calendars, and workflows. This role requires close collaboration with stakeholders across Idox and our comprehensive corporate contact register to ensure our service management solutions effectively meet all service delivery requirements while consistently providing a world-class end-user experience.Are you an experienced technical administrator adept at blending exceptional organisational skills with a collaborative mindsetDo you thrive in fast-paced service management environments that necessitate prioritisation, superior time management, and the ability to multitask effectivelyAre you methodical in your approach, recognising the transformative power of data-driven processes and the potential of automationIf so, we are eager to connect with you!

About the role The Idox Geospatial Division has brought together four geospatial business units into a single combined entity to establish one of the largest geospatial businesses in the UK. The new division provides a compelling capability that covers the full geospatial lifecycle, from strategy and consultancy to powerful software and data as a service.Geospatial data significantly underpins the Division s current and future revenues. We are growing our Geospatial DataTeam in Pune to work alongside the Divisions Data Research Team.The Geospatial Data Lead will provide a key role in managing and coordinating the sourcing, digitisation, capture and quality assurance of geospatial data.You will lead a small team of Geospatial Data Analysts, taking responsibility for the planning, management and quality assurance of their data capture work. You will train and mentor colleagues to ensure data is efficiently and effectively captured, processed, stored and archived as well as fostering a culture of continuous learning and improvement.One of the our key data products is Local Plans and you will play an essential role in the maintenance, update and quality improvement of this product, ensuring that the data is accurate, consistent and reliable.You will work with a sute of leading technologies including QGIS, PostGIS, Safe FME and Python as well as other GIS software, to optimise the efficiency and automation of the data capture and quality processes.You will work closely with the Division s UK Data Research Team to ensure that we adopt and sustain a best practice approach to data management, data quality and data standards.Future data projects could involve the capture of new data sources or the augmentation of existing data products and you will be expected to work with the respective project or product manager to ensure the requirements and processes involved are sustainably established in your team.You will be expected to communicate regularly with the UK team and to provide timely management and performance reporting information.

About the role With the success of our specialist Development and Testing activities based in our Pune office and ambitious growth plans to triple our number of employees in India in the next 18 to 24 months, we are recruiting for additional Java engineers to join our team.Idox is hiring Java Engineers (junior, mid-level, experienced) with leadership potential, problem-solving skills, and expertise in core/advanced Java and frameworks. Join our international team, working on diverse products across 8 business streams, with opportunities for growth and development.Join Idox, a stable and growing company in Pune, offering opportunities for career growth, innovation, and digital transformation. If you re talented, driven, and passionate about making a difference, we d love to have you on board.From day one, you ll be paired with a dedicated buddy and receive regular technical and professional development reviews to enhance your skills and align your goals with ours. We re seeking talented Java Engineers who aspire to build a fulfilling career with Idox and drive innovation together.