Service Coordinator

Job Description

Please READ below CAREFULLY before Applying for the job: Job Title: Service Coordinator (Associate–Mid Level, Multi-Functional Role) Location: Mumbai, India Company: PRAMA Instruments Pvt. Ltd. Website: www.pramagroup.com About PRAMA PRAMA Instruments is a recognized leader in high-purity fluid and gas handling systems, enabling India’s clean energy, semiconductor, and R&D ecosystem. In collaboration with TK-Fujikin and other global partners, we deliver solutions involving valves, regulators, instrumentation, and hydrogen technology with a sharp focus on reliability, quality, and engineering depth. As we scale our service capabilities, we’re looking for a capable Service Coordinator who can go beyond the basics — combining operational discipline with a cost-saving mindset and the agility to wear multiple hats across functions. Role Overview This is not a routine back-office role. We’re hiring a smart and dependable Service Coordinator who can manage field deployments, customer requests, service documentation, and internal coordination — while actively contributing to cost control, process improvement, and inter-departmental efficiency . The ideal candidate brings maturity, strong ownership, and a sharp eye for operational logic. Key Responsibilities 1. Field Service Operations Plan, schedule, and track engineer visits for installation, AMC, and breakdowns Pre-screen requests (photos/videos/call logs) to reduce unplanned revisits Club service trips geographically to reduce fuel, time, and manpower costs 2. Customer & Engineer Communication Act as a single-point contact for clients, updating them proactively and ensuring ticket closures Coordinate with service engineers for pre-visit preparation and real-time support Collect post-service feedback and track satisfaction trends 3. Cost Optimization & Planning Track warranty/AMC scope to avoid unauthorized or redundant service Identify cost leakages (duplicate visits, unnecessary dispatches, overstocked spares) Maintain minimum stock levels and plan tool/spare movement to minimize courier/freight cost Log and analyze service frequency by client to predict and control costs 4. Documentation & Compliance Ensure all job sheets, checklists, AMC logs, and visit reports are updated accurately and on time Prepare service MIS reports weekly/monthly (tickets handled, cost per visit, resolution time) Maintain site readiness checklists and installation documentation for audit and billing 5. Field Expense Review & Reimbursement Vetting Validate service engineer claims for travel, accommodation, meals, tools, and spares Cross-check visits vs. kilometers, duplicate entries, tolls, and stay justifications Coordinate with admin/accounts for approved reimbursements and maintain engineer-wise cost tracking Act as the first filter for cost compliance without delaying team payouts 6. Cross-Functional Support Support the sales team with technical site-readiness checks pre-dispatch Help draft standard AMC or spare part quotations using existing data Coordinate exhibition/demo logistics where service support is required Liaise with admin/logistics for tool dispatch, retrieval, and delivery tracking Candidate Profile Qualifications Diploma or B.E./B.Tech in Instrumentation / Mechanical / Electronics Engineering 2–5 years of relevant experience in service coordination, instrumentation support, or technical admin Key Competencies Strong verbal and written communication Advanced planning and coordination skills High attention to detail and process discipline Proficiency in MS Excel, CRM (Zoho/Salesforce), ERP (SAP, Zoho Books, etc.) Logical, cost-conscious, and solution-oriented mindset Bonus Traits (Preferred but Not Mandatory) Familiarity with instrumentation, valves, fittings, or high-purity systems Experience reviewing field engineer expense reports and tracking cost per visit Exposure to ISO/quality audits or AMC/warranty processes Flexibility to support across admin, sales coordination, and logistics when required What We Offer Opportunity to grow into senior service planning, inside sales, or commercial coordination roles Work with a high-impact team across hydrogen, clean energy, and advanced instrumentation domains A flat structure where initiative, ownership, and cost efficiency are highly valued Direct visibility with senior leadership and cross-functional growth opportunities If you are someone who thrives in a fast-paced, high-ownership environment and enjoys bringing order, logic, and impact to technical operations — this role is for you. Show more Show less