The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner. Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations. Actively monitor VTS devices through dashboards, MIS, and web applications. Plan and organize new installations and maintenance of faulty VTS devices. Implement installation and maintenance schedules and drive compliance across the field support team. Lead and manage a team of onsite and offsite customer support field technicians. Conduct customer training sessions on VTS front-end operations, including report generation. Perform GPS data analysis to support operational improvements. Arrange and prepare billing data for the billing department. Regularly update information systems and maintain accurate records. Provide detailed progress/status reports to customers and other relevant stakeholders. Perform other duties related to VTS operations as required. Essential Skills: Skilled in managing customer interactions and resolving inquiries. Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). Strong skills in planning and coordinating field activities and installations. Excellent verbal and written communication abilities. Proactive approach to identifying issues and implementing effective solutions. Ability to work efficiently under pressure and manage multiple tasks. Expertise in MS Word, Excel, and Google Maps. If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role. Pay: ₹25,000.00 - ₹30,000.00 per month Show more Show less
Testing and Troubleshooting of Electronic PCBs/Systems Depth knowledge of Electronics hardware Skilled to use Test Measurement equipment like Oscilloscope, Multimeter, LCR Meter Good Documentation Skills
Eon Infotech Limited is looking for Customer Support Technician to join our dynamic team and embark on a rewarding career journey Provide first-line technical support to customers, resolving inquiries and technical issues. Track, document, and escalate unresolved issues to the appropriate teams. Analyze customer support trends to identify common problems and propose solutions. Collaborate with product and engineering teams to improve product functionality and usability. Maintain accurate records of interactions with customers in the support database. Participate in regular training sessions to stay updated on product features and updates. Installation, Troubleshooting Maintenance of Electronic/ Electrical items like DTH, Cellular Base Stations, Vehicle electronics etc
Eon Infotech Limited is looking for Field Sales Executive to join our dynamic team and embark on a rewarding career journey Identify and develop new business opportunities through networking, prospecting, and lead generation activities Build and maintain relationships with clients to ensure customer satisfaction and retention Negotiate and close sales deals with clients Achieve and exceed sales targets and quotas Keep up to date on industry trends and product knowledge Maintain accurate records of sales activities and customer interactions Field sales, Selling to small companies, Emailing, Internet skills.
The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner. Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations. Actively monitor VTS devices through dashboards, MIS, and web applications. Plan and organize new installations and maintenance of faulty VTS devices. Implement installation and maintenance schedules and drive compliance across the field support team. Lead and manage a team of onsite and offsite customer support field technicians. Conduct customer training sessions on VTS front-end operations, including report generation. Perform GPS data analysis to support operational improvements. Arrange and prepare billing data for the billing department. Regularly update information systems and maintain accurate records. Provide detailed progress/status reports to customers and other relevant stakeholders. Perform other duties related to VTS operations as required. Essential Skills: Skilled in managing customer interactions and resolving inquiries. Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). Strong skills in planning and coordinating field activities and installations. Excellent verbal and written communication abilities. Proactive approach to identifying issues and implementing effective solutions. Ability to work efficiently under pressure and manage multiple tasks. Expertise in MS Word, Excel, and Google Maps. If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role. Pay: ₹25,000.00 - ₹30,000.00 per month
The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. You will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: - Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner. - Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations. - Actively monitor VTS devices through dashboards, MIS, and web applications. - Plan and organize new installations and maintenance of faulty VTS devices. - Implement installation and maintenance schedules and drive compliance across the field support team. - Lead and manage a team of onsite and offsite customer support field technicians. - Conduct customer training sessions on VTS front-end operations, including report generation. - Perform GPS data analysis to support operational improvements. - Arrange and prepare billing data for the billing department. - Regularly update information systems and maintain accurate records. - Provide detailed progress/status reports to customers and other relevant stakeholders. - Perform other duties related to VTS operations as required. Essential Skills: - Skilled in managing customer interactions and resolving inquiries. - Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). - Strong skills in planning and coordinating field activities and installations. - Excellent verbal and written communication abilities. - Proactive approach to identifying issues and implementing effective solutions. - Ability to work efficiently under pressure and manage multiple tasks. - Expertise in MS Word, Excel, and Google Maps. If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role.,
As an Operations Intern at Eon Infotech Limited, you will have the opportunity to gain valuable hands-on experience in a fast-paced and dynamic work environment. We are looking for a highly motivated individual who is proficient in MS-Office and has excellent written English skills. Selected Intern's Day-to-day Responsibilities Include Assist in day-to-day operations and administrative tasks. Prepare and maintain reports, spreadsheets, and presentations using MS-Office. Communicate with internal and external stakeholders via email and other written correspondence. Support the operations team. Contribute to process improvement initiatives within the organization. Participate in meetings and take detailed notes for follow-up actions. Collaborate with team members on special projects to drive business growth. Join us at Eon Infotech Limited and make a real impact on our operations! Internship Duration- 12 Months About Company: Eon Infotech Limited is a technology company headquartered in the Northern Indian city of Chandigarh. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of asset tracking systems and defense electronics to its clients. We specialize in delivering world-class embedded software-based and VLSI design solutions. To this end, Eon owns a number of Intellectual Property Rights (IPRs). At Eon Infotech Limited, we have just one raison d'etre - to make our customer's vision possible. Putting ourselves in our customer's shoes, we seek first to understand her needs, and then work closely with her to deliver technology solutions that satisfy those needs. This single-minded focus has helped us succeed in the marketplace consistently. Needless to say, we are a systems-driven, ISO 9001:2008 certified organization, currently working towards SEI CMM Level 3.
Eon Infotech Ltd. is seeking a motivated Operations Support Executive with strong operational and managerial skills. The ideal candidate will efficiently manage customer interactions, field staff, and technical support operations while ensuring timely issue resolution. Responsibilities - Managing Customer Service Field Team / Support technicians - Attending customer calls and complaints professionally - Coordinating with client, production team, sales & marketing team, billing team, store & dispatch team and management - Proactively monitoring of VTS devices through dashboard/MIS/Web App - Planning new installation and maintenance of faulty devices - Ensuring implementation of installation & maintenance plans - Driving a team of onsite and offsite customer support field technicians - Conducting customer training on VTS front-end operations/reports generations. - GPS Data Analysis - Arranging Billing Data to billing department - Updating Information Systems - Reporting Progress / Status to customer and other concerned @EON - Other relevant activities related to VTS Operations Qualifications • Graduate in any discipline with a one-year computer diploma or Graduate in Computer Application/Science (BCA /B.Sc.-IT) Customer handling Team / Field Staff Management Planning & Scheduling of teamwork Written communication skills Ability to handle pressure Expert in Word, Excel, and Google Map Salary: 14,000/-( in hand) + PF & ESIC Location: PUNBUS Head Office, Chandigarh (Jeevandeep Building, Sector 17, Chandigarh) Shift- Rotational (Day/Night)
Roles & Responsibilities: Product design involving electronic systems, subsystems, cards and assemblies; Hands-on Analog and Digital Circuit design involving components like Operational Amplifiers, transistors, Micro-controller, FPGA etc; Integrating various types of sensors using analog and digital interfaces like RS232/422/485, ADC etc. to customs/COTS hardware. Understanding customer requirement and developing a solution meeting that requirement. Complete documentation covering functional, technical and design aspects. Coordination with, and Management of, other stakeholders like PCB designers, mechanical engineers, firmware engineers, sourcing team, testers, etc; Development of prototypes; Preparation of Design, Manufacturing and Repair Documentation; Developing Test jigs & Fixtures Requirements: Candidate have expertise and at least 2 years experience in Analog and Digital Circuit design involving components like Micro-controllers, Operational Amplifiers, switches, transistors, transformers, FPGA etc; Must have experience in an electronics product industry, like Defence, Telecom, railway electronics/ signaling etc., Candidates from industries like automotive, consumer durables, contract manufacturing will not be suitable Educational Qualification: B.E./B.Tech/ M.Tech in Electronics/Communications with minimum 65% marks Must be willing to relocate to company R&D centre at Mohali; Job will involve travel to client locations if required Note: Exp. in Schematic entry/PCB design are NOT required Exp. In VHDL/Verilog/Chip Design are NOT required Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,200,000.00 per year Benefits: Provident Fund
Company Description Eon Infotech Limited, headquartered in Chandigarh, India, specializes in asset tracking systems and defense electronics. Founded in 2000, the company provides cutting-edge technology solutions, focusing on delivering embedded software-based and VLSI design solutions. Eon Infotech is an ISO 9001:2015 certified organization that holds numerous Intellectual Property Rights (IPRs) and prides itself on working closely with clients, including Fortune 500 companies, to meet their unique needs. Role Description This is a full-time on-site role for an Operations Intern located in Mohali. The Operations Intern will be responsible for assisting with day-to-day operations, supporting project management activities, and aiding in after-sales processes. The intern will also help analyze data and contribute to the overall efficiency of the operations team. Who can Apply? Students in final semester or recent pass out of BBA/MBA (Operations) or B.Com Strong communication skills (verbal & written). Proficient in Microsoft Word, Excel, and Google Maps. Active problem-solving ability and decision-making skills. Analytical mindset for handling data and reports. Roles & Responsibilities: Manage customer complaints and ensure timely resolution. Prepare regular reports and perform data analysis for performance tracking and improvement. Assist Billing & Receivables team in payment follow-ups. Provide support to the operations (OPS) team Field Technician (FT) bills verification. FT attendance, tracking, and next-day planning. ODI sheet preparation and fault follow-ups with customers. Monitor operational metrics and flags Overlooked faults. Perks & Learning Opportunities: Hands-on exposure to core operations and field management. Practical understanding of scheduling and customer service in real-time environments. Opportunity to collaborate with billing, field, and planning teams. Job offer as per performance & requirement after completion of 1 year Job Types: Full-time, Internship Internship Duration: 12 months Pay: ₹10,000.00 per month
You will be responsible for the installation, troubleshooting, and maintenance of electronic/electrical items such as DTH, cellular base stations, vehicle electronics, and other related equipment. Your role will involve ensuring that all installations are carried out efficiently and accurately, while also addressing any issues that may arise during the troubleshooting process. In addition, you will be required to perform regular maintenance checks to ensure the proper functioning of the electronic/electrical items. Your attention to detail and ability to work methodically will be key to success in this position.,
Selected Intern's Day-to-day Responsibilities Include Reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback Creating detailed, comprehensive, and well-structured test plans and test cases Estimating, prioritizing, planning, and coordinating testing activities Designing, developing, and executing automation scripts using open source tools About Company: Eon Infotech Limited is a technology company headquartered in the Northern Indian city of Chandigarh. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of asset tracking systems and defense electronics to its clients. We specialize in delivering world-class embedded software-based and VLSI design solutions. To this end, Eon owns a number of Intellectual Property Rights (IPRs). At Eon Infotech Limited, we have just one raison d'etre - to make our customer's vision possible. Putting ourselves in our customer's shoes, we seek first to understand her needs, and then work closely with her to deliver technology solutions that satisfy those needs. This single-minded focus has helped us succeed in the marketplace consistently. Needless to say, we are a systems-driven, ISO 9001:2008 certified organization, currently working towards SEI CMM Level 3.
As an Electronics Hardware Testing and Troubleshooting Specialist, your role will involve testing and troubleshooting Electronic PCBs/Systems. You should have a deep understanding of Electronics hardware and be proficient in using Test & Measurement equipment such as Oscilloscope, Multimeter, and LCR Meter. Your strong documentation skills will be essential in this role. **Key Responsibilities:** - Testing and troubleshooting Electronic PCBs/Systems - Utilizing Test & Measurement equipment like Oscilloscope, Multimeter, LCR Meter - Documenting test results and troubleshooting procedures **Qualifications Required:** - Depth knowledge of Electronics hardware - Proficiency in using Test & Measurement equipment - Strong documentation skills Please note that no additional details of the company were provided in the job description.,
The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner. Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations. Actively monitor VTS devices through dashboards, MIS, and web applications. Plan and organize new installations and maintenance of faulty VTS devices. Implement installation and maintenance schedules and drive compliance across the field support team. Lead and manage a team of onsite and offsite customer support field technicians. Conduct customer training sessions on VTS front-end operations, including report generation. Perform GPS data analysis to support operational improvements. Arrange and prepare billing data for the billing department. Regularly update information systems and maintain accurate records. Provide detailed progress/status reports to customers and other relevant stakeholders. Perform other duties related to VTS operations as required. Essential Skills: Skilled in managing customer interactions and resolving inquiries. Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). Strong skills in planning and coordinating field activities and installations. Excellent verbal and written communication abilities. Proactive approach to identifying issues and implementing effective solutions. Ability to work efficiently under pressure and manage multiple tasks. Expertise in MS Word, Excel, and Google Maps. If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role. Pay: ₹25,000.00 - ₹30,000.00 per month
As an Operations Executive at our company, you will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. Your role will involve maintaining client relations, coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: - Manage and direct the customer service field team/support technicians to respond to customer calls and complaints professionally. - Coordinate with various teams such as clients, production, sales & marketing, billing, store, dispatch, and management for smooth operations. - Actively monitor VTS devices through dashboards, MIS, and web applications. - Plan and organize new installations and maintenance of faulty VTS devices. - Implement installation and maintenance schedules and ensure compliance across the field support team. - Lead and manage a team of onsite and offsite customer support field technicians. - Conduct customer training sessions on VTS front-end operations, including report generation. - Perform GPS data analysis to support operational improvements. - Arrange and prepare billing data for the billing department. - Regularly update information systems and maintain accurate records. - Provide detailed progress/status reports to customers and other stakeholders. - Perform other duties related to VTS operations as required. Essential Skills: - Skilled in managing customer interactions and resolving inquiries. - Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). - Strong skills in planning and coordinating field activities and installations. - Excellent verbal and written communication abilities. - Proactive approach to identifying issues and implementing effective solutions. - Ability to work efficiently under pressure and manage multiple tasks. - Expertise in MS Word, Excel, and Google Maps. If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role.,
Eon Infotech Ltd. is seeking a motivated Operations Support Executive with strong operational and managerial skills. The ideal candidate will efficiently manage customer interactions, field staff, and technical support operations while ensuring timely issue resolution. Responsibilities - Managing Customer Service Field Team / Support technicians - Attending customer calls and complaints professionally - Coordinating with client, production team, sales & marketing team, billing team, store & dispatch team and management - Proactively monitoring of VTS devices through dashboard/MIS/Web App - Planning new installation and maintenance of faulty devices - Ensuring implementation of installation & maintenance plans - Driving a team of onsite and offsite customer support field technicians - Conducting customer training on VTS front-end operations/reports generations. - GPS Data Analysis - Arranging Billing Data to billing department - Updating Information Systems - Reporting Progress / Status to customer and other concerned @EON - Other relevant activities related to VTS Operations Qualifications 2 years+ experience in the Electronic Industry or relevant field Degree in Electronics/Electrical/Mechanical or related field Written communication skills Ability to handle pressure Expert in Word, Excel, and Google Map, GPS Salary: Up to 30,000/-
As an Operations Executive for VTS (Vehicle Tracking Systems) services, your main responsibility will be to manage customers and support technicians to ensure smooth operations and customer satisfaction. You will be crucial in maintaining client relations, coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: - Manage and supervise the customer service field team/support technicians to handle customer calls and complaints professionally. - Coordinate with various teams including clients, production, sales & marketing, billing, store, dispatch, and management to ensure operational efficiency. - Monitor VTS devices through dashboards, MIS, and web applications. - Plan and schedule new installations and maintenance tasks for VTS devices. - Enforce compliance with installation and maintenance schedules among the field support team. - Lead and supervise onsite and offsite customer support field technicians. - Conduct training sessions for customers on VTS front-end operations, including report generation. - Analyze GPS data to support operational enhancements. - Prepare billing data for the billing department. - Update information systems regularly and maintain accurate records. - Provide detailed progress/status reports to customers and stakeholders. - Perform any other duties related to VTS operations as necessary. Essential Skills: - Proficient in managing customer interactions and resolving inquiries. - Demonstrated experience of at least 2 years in leading a team of customer support technicians, specifically in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). - Strong skills in planning and coordinating field activities and installations. - Excellent verbal and written communication skills. - Proactive in issue identification and solution implementation. - Ability to work effectively under pressure and handle multiple tasks. - Expertise in MS Word, Excel, and Google Maps. If you have a solid background in customer support and field service management, particularly in the electronics or consumer durables industry, and have experience leading teams, we encourage you to apply for this exciting role.,
Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations. Actively monitor VTS devices through dashboards, MIS, and web applications. Plan and organize new installations and maintenance of faulty VTS devices. Implement installation and maintenance schedules and drive compliance across the field support team. Lead and manage a team of onsite and offsite customer support field technicians. Conduct customer training sessions on VTS front-end operations, including report generation. Perform GPS data analysis to support operational improvements. Arrange and prepare billing data for the billing department. Regularly update information systems and maintain accurate records. Provide detailed progress/status reports to customers and other relevant stakeholders. Perform Other Duties Related To VTS Operations As Required. About Company: Eon Infotech Limited is a technology company headquartered in the Northern Indian city of Chandigarh. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of asset tracking systems and defense electronics to its clients. We specialize in delivering world-class embedded software-based and VLSI design solutions. To this end, Eon owns a number of Intellectual Property Rights (IPRs). At Eon Infotech Limited, we have just one raison d'etre - to make our customer's vision possible. Putting ourselves in our customer's shoes, we seek first to understand her needs, and then work closely with her to deliver technology solutions that satisfy those needs. This single-minded focus has helped us succeed in the marketplace consistently. Needless to say, we are a systems-driven, ISO 9001:2008 certified organization, currently working towards SEI CMM Level 3.
The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner. Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations. Actively monitor VTS devices through dashboards, MIS, and web applications. Plan and organize new installations and maintenance of faulty VTS devices. Implement installation and maintenance schedules and drive compliance across the field support team. Lead and manage a team of onsite and offsite customer support field technicians. Conduct customer training sessions on VTS front-end operations, including report generation. Perform GPS data analysis to support operational improvements. Arrange and prepare billing data for the billing department. Regularly update information systems and maintain accurate records. Provide detailed progress/status reports to customers and other relevant stakeholders. Perform other duties related to VTS operations as required. Essential Skills: Skilled in managing customer interactions and resolving inquiries. Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). Strong skills in planning and coordinating field activities and installations. Excellent verbal and written communication abilities. Proactive approach to identifying issues and implementing effective solutions. Ability to work efficiently under pressure and manage multiple tasks. Expertise in MS Word, Excel, and Google Maps. If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role.
We are looking for the Service Coordinator who will be responsible for managing and coordinating the activities of field service engineers, ensuring timely and efficient service delivery to customers. The role requires excellent communication, planning, and problem-solving skills to handle customer inquiries, complaints, and scheduling of service operations. Requirement: Minimum 2 years and up to 7 years of experience in leading/handling a team of customers/ in the following industries: Electronics: UPS / Inverter / Printer / Copier / Telecom Tower Installation & Maintenance Consumer Durables: AC / Water Purifier / Refrigeration Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent. Strong Verbal & Written Communication Skills Active Problem-Solving Ability Ability to Work Effectively Under Pressure Proficiency in MS Word, Excel, and Google Maps Roles and Responsibilities: Manage the Customer Service Field Team / Support Technicians for timely service delivery. Attend customer calls and complaints in a professional and efficient manner. Coordinate with clients, production, sales & marketing, billing, store & dispatch teams, and management for smooth operations. Monitor Vehicle Tracking System (VTS) devices proactively through dashboards, MIS, and web applications. Plan and schedule new installations and maintenance for faulty devices. Ensure effective implementation of installation and maintenance plans . Lead and motivate onsite and offsite customer support teams to achieve service objectives. Conduct customer training sessions on VTS front-end operations and report generation. Perform GPS data analysis and share insights with relevant stakeholders. Prepare and arrange billing data for submission to the billing department. Maintain and regularly update all relevant information systems and service records .