Operations Executive

The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. You will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: - Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner. - Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations. - Actively monitor VTS devices through dashboards, MIS, and web applications. - Plan and organize new installations and maintenance of faulty VTS devices. - Implement installation and maintenance schedules and drive compliance across the field support team. - Lead and manage a team of onsite and offsite customer support field technicians. - Conduct customer training sessions on VTS front-end operations, including report generation. - Perform GPS data analysis to support operational improvements. - Arrange and prepare billing data for the billing department. - Regularly update information systems and maintain accurate records. - Provide detailed progress/status reports to customers and other relevant stakeholders. - Perform other duties related to VTS operations as required. Essential Skills: - Skilled in managing customer interactions and resolving inquiries. - Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). - Strong skills in planning and coordinating field activities and installations. - Excellent verbal and written communication abilities. - Proactive approach to identifying issues and implementing effective solutions. - Ability to work efficiently under pressure and manage multiple tasks. - Expertise in MS Word, Excel, and Google Maps. If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role.,