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TeamLease
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Operations Executive

Operations Executive

1 - 3 years

|

3 - 4 Lacs

Posted:8 hours ago| Platform:

Apply

Skills Required

workforce management wfm workforce scheduling forecasting workforce planning capacity planning capacity real time analysis kronos iex bench management rta

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Forecasting & Planning:
Analyzing historical data to predict future workloads (calls, chats, tickets) and capacity planning.
Scheduling:
Creating and managing agent schedules to match forecasted demand and ensure service levels (SLAs) are met.
Real-Time Management:
Monitoring live volume and adjusting staffing, managing breaks, and handling exceptions.
Performance Monitoring:
Tracking key metrics like adherence, shrinkage, and efficiency, and reporting on performance.
Collaboration:
Working with operations, team leads, and managers to address staffing issues and improve processes.

Preferred candidate profile

Any

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