Posted:1 week ago|
Platform:
On-site
Full Time
Eon Infotech Ltd. is seeking a motivated Operations Support Executive with strong operational and managerial skills. The ideal candidate will efficiently manage customer interactions, field staff, and technical support operations while ensuring timely issue resolution.
- Managing Customer Service Field Team / Support technicians
- Attending customer calls and complaints professionally
- Coordinating with client, production team, sales & marketing team, billing team, store & dispatch team and management
- Proactively monitoring of VTS devices through dashboard/MIS/Web App
- Planning new installation and maintenance of faulty devices
- Ensuring implementation of installation & maintenance plans
- Driving a team of onsite and offsite customer support field technicians
- Conducting customer training on VTS front-end operations/reports generations.
- GPS Data Analysis
- Arranging Billing Data to billing department
- Updating Information Systems
- Reporting Progress / Status to customer and other concerned @EON
- Other relevant activities related to VTS Operations
• Graduate in any discipline with a one-year computer diploma or
Graduate in Computer Application/Science (BCA /B.Sc.-IT)
Salary: 14,000/-( in hand) + PF & ESIC
Location: PUNBUS Head Office, Chandigarh (Jeevandeep Building, Sector 17, Chandigarh)
Shift- Rotational (Day/Night)
Eon Infotech Limited
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