Operations Executive

Operations Executive

Functions : Operation

Reporting to : Manager - Operations

Location : Vadodara, Gujarat

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

Purpose

Responsible for all inbound and outbound operations at the Service Center and ensuring timely, accurate and profitable delivery of DP/Etail/INTL shipments to customers

Key Responsibilities

Operational

• Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Center
• Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers

• Monitor daily loads and plan delivery and pick-up schedules accordingly
• Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
• Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
• Oversee adherence to the operational workflows and standard operating procedures (SOPs)
• Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
• Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs/MPCs, etc. in line with the training programmes designed centrally

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
• Ensure that the Service Centre is adequately staffed as per the manpower requirements

3. Key Result Areas and Key Performance Indicators