Operations Executive

As an Operations Executive for VTS (Vehicle Tracking Systems) services, your main responsibility will be to manage customers and support technicians to ensure smooth operations and customer satisfaction. You will be crucial in maintaining client relations, coordinating technical support, and overseeing installation and maintenance activities. Key Responsibilities: - Manage and supervise the customer service field team/support technicians to handle customer calls and complaints professionally. - Coordinate with various teams including clients, production, sales & marketing, billing, store, dispatch, and management to ensure operational efficiency. - Monitor VTS devices through dashboards, MIS, and web applications. - Plan and schedule new installations and maintenance tasks for VTS devices. - Enforce compliance with installation and maintenance schedules among the field support team. - Lead and supervise onsite and offsite customer support field technicians. - Conduct training sessions for customers on VTS front-end operations, including report generation. - Analyze GPS data to support operational enhancements. - Prepare billing data for the billing department. - Update information systems regularly and maintain accurate records. - Provide detailed progress/status reports to customers and stakeholders. - Perform any other duties related to VTS operations as necessary. Essential Skills: - Proficient in managing customer interactions and resolving inquiries. - Demonstrated experience of at least 2 years in leading a team of customer support technicians, specifically in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration). - Strong skills in planning and coordinating field activities and installations. - Excellent verbal and written communication skills. - Proactive in issue identification and solution implementation. - Ability to work effectively under pressure and handle multiple tasks. - Expertise in MS Word, Excel, and Google Maps. If you have a solid background in customer support and field service management, particularly in the electronics or consumer durables industry, and have experience leading teams, we encourage you to apply for this exciting role.,