Service Coordinator

We are looking for the Service Coordinator who will be responsible for managing and coordinating the activities of field service engineers, ensuring timely and efficient service delivery to customers. The role requires excellent communication, planning, and problem-solving skills to handle customer inquiries, complaints, and scheduling of service operations.

Requirement:

• Minimum 2 years and up to 7 years of experience in leading/handling a team of customers/ in the following industries:
• Electronics: UPS / Inverter / Printer / Copier / Telecom Tower Installation & Maintenance
• Consumer Durables: AC / Water Purifier / Refrigeration
• Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent.
• Strong Verbal & Written Communication Skills
• Active Problem-Solving Ability
• Ability to Work Effectively Under Pressure
• Proficiency in MS Word, Excel, and Google Maps

Roles and Responsibilities:

• Manage the 

  Customer Service Field Team / Support Technicians

   for timely service delivery.
• Attend 

  customer calls and complaints

   in a professional and efficient manner.
• Coordinate with 

  clients, production, sales & marketing, billing, store & dispatch teams,

   and 

  management

   for smooth operations.

• Monitor Vehicle Tracking System (VTS) devices

   proactively through dashboards, MIS, and web applications.
• Plan and schedule 

  new installations

   and 

  maintenance

   for faulty devices.
• Ensure effective implementation of 

  installation and maintenance plans

  .
• Lead and motivate 

  onsite and offsite customer support teams

   to achieve service objectives.
• Conduct 

  customer training sessions

   on VTS front-end operations and report generation.
• Perform 

  GPS data analysis

   and share insights with relevant stakeholders.
• Prepare and arrange 

  billing data

   for submission to the billing department.
• Maintain and regularly update all relevant 

  information systems and service records

  .