Service Coordinator

As a Service Coordinator, you will be responsible for managing and coordinating the activities of field service engineers to ensure timely and efficient service delivery to customers. Your role will require excellent communication, planning, and problem-solving skills to handle customer inquiries, complaints, and scheduling of service operations. **Key Responsibilities:** - Manage the Customer Service Field Team and Support Technicians for timely service delivery. - Attend customer calls and complaints in a professional and efficient manner. - Coordinate with clients, production, sales & marketing, billing, store & dispatch teams, and management for smooth operations. - Monitor Vehicle Tracking System (VTS) devices proactively through dashboards, MIS, and web applications. - Plan and schedule new installations and maintenance for faulty devices. - Ensure effective implementation of installation and maintenance plans. - Lead and motivate onsite and offsite customer support teams to achieve service objectives. - Conduct customer training sessions on VTS front-end operations and report generation. - Perform GPS data analysis and share insights with relevant stakeholders. - Prepare and arrange billing data for submission to the billing department. - Maintain and regularly update all relevant information systems and service records. **Qualifications Required:** - Minimum 2 years and up to 7 years of experience in leading/handling a team of customers in Electronics (UPS / Inverter / Printer / Copier / Telecom Tower Installation & Maintenance) or Consumer Durables (AC / Water Purifier / Refrigeration) industries. - Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent. - Strong Verbal & Written Communication Skills - Active Problem-Solving Ability - Ability to Work Effectively Under Pressure - Proficiency in MS Word, Excel, and Google Maps,