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Adeeba BPO is a leading provider of International business and technology services, dedicated to client satisfaction and innovation. We offer inbound technical services, web designing, and development services round the clock to clients in the UK, US, Australia, and various European countries. Despite being based in Kolkata, we have subsidiaries in Thailand, the US, and the UK. We are currently seeking a Technical Sales Associate for our International Voice Process team. The ideal candidate should have experience in providing technical support in an international BPO setting, with a focus on sales. The role involves attending inbound calls and resolving issues related to printers, routers, Mac, Windows, antivirus software, email, pop-ups, and more. Candidates should possess excellent communication skills, fluency in English, and the ability to effectively close calls. This position offers both day and night shifts, with a competitive salary of up to 25000/- (negotiable) along with incentives. Employees will receive a fixed salary credited on the 1st of every month, 24 casual leaves per year, 15 compensatory offs, and a paid birthday leave. We welcome candidates who are undergraduate, graduate, or dropouts to apply. Additional Information: - Salary credited on the 1st of Every Month - Attractive Incentive Policy - No stretched working hours - Minimum 20% hike depending on the interview performance If you are interested in this exciting opportunity, please contact us at Seven Nine Eight Zero Two Five Seven Three Three Four.,

Adeeba E-Services Pvt. Ltd. is an International Contact Center based out of India and the US. Since 2014, the company has been providing telemarketing services to offshore consumers and business entities. Adeeba E-Services has established a strong foundation focused on high levels of customer satisfaction, unmatched services, and reliable support functions. The company upholds values of trust, accountability, and reliability in its products and technical services. Through continuous research and development efforts, Adeeba E-Services has enhanced the performance of its in-house talents and increased productivity day by day, positioning itself as a one-stop platform for all customer solutions in IT-enabled support systems. We are currently hiring for the position of Inbound Technical Support Associate for the US Shift. As a Tech Support Associate at our growing company, you will have the opportunity to work in a dynamic environment with great benefits and numerous growth opportunities. **Job Profile:** - Handling inbound calls related to printer, router, and antivirus issues from customers. - Diagnosing technical problems and providing the best possible solutions to customers. - Recommending and selling relevant technical support plans and software to customers. **Candidate Profile:** - Minimum 6 months to 1 year of experience in outbound tech support. - Ability to independently close customer calls. - Strong convincing and sales skills. - Salary Range: Rs. 15,000-22,000 per month (fixed) plus lucrative incentives. - Shift Timing: US Shift **Benefits and Facilities:** - Fixed salary credited on the 1st of every month into the salary account, along with attractive incentives. - 24 leaves per year, comp offs, and birthday leaves. - Daily and monthly incentives, as well as spot incentives. - No extension of shift timings. - Medical benefits provided. - Salary is negotiable based on the candidate's experience and skills. - Working Days: 6 days a week. For more information and to apply, please contact Priyanka (HR) at 9804149788. *Additional Information:* Your information will be handled confidentially in accordance with EEO guidelines.,

As an IT Hardware Officer at Svasti, you will be responsible for managing and maintaining all IT assets, including processors, motherboards, operating systems, hard disks, SSDs, RAM, SMPS, printers, scanners, CPU fans, and more. You are expected to have a comprehensive understanding of these components and their functionalities. In addition to hardware knowledge, you should also possess expertise in internet, networking, and server management. Your troubleshooting skills should be top-notch to effectively identify and resolve IT issues that may arise. Familiarity with firewalls, printer and scanner installation, basic CCTV handling, and Purchase Order (PO) preparation would be advantageous. Ideally, you have experience in handling a minimum of 200 - 300 users and are proficient in maintaining Inventory and Fixed asset registers using Excel. While knowledge of PO preparation is not mandatory, it would be a valuable asset for this role. Please note that the selected candidate will be based in Thane but will be required to visit all Mumbai branches as needed. This is a full-time position that requires you to work from the office. The salary for this role ranges from 1.20LPA to 1.80LPA based on your experience level. If you meet the requirements mentioned above and are ready to take on this challenging role, we look forward to receiving your application.,

You will be responsible for providing services for Desktops, Laptops, Printers, and CCTV cameras. Your duties will include troubleshooting, maintenance, and repair of these devices to ensure smooth functioning. Additionally, you will be expected to handle any related technical issues and provide necessary support to end-users. Strong technical skills and a good understanding of various hardware components are essential for this role. Effective communication and problem-solving abilities will also be valuable in delivering quality service.,

The ideal candidate for this position should possess strong business acumen with a focus on taking action. You should have excellent coordination skills and the ability to prioritize tasks effectively while managing your time efficiently. A good academic record is essential, along with exceptional verbal and written communication skills. You should be someone who is not afraid to take on challenges and can work independently when required. Strong leadership skills would be an advantage in this role, along with a proactive approach to problem-solving. Knowledge of desktops, laptops, printers, and basic networking installation is necessary, including setting up operating systems and application software. Additionally, experience with backup procedures, inventory management, and troubleshooting both hardware and software issues is required. Familiarity with remote desktop management, configuring email clients like MS Outlook and Lotus, will be beneficial in this position. If you are ready to take on a dynamic role that requires a blend of technical expertise and communication skills, please reach out to Ms. Varsha Hire at varsha@globecaliber.com or call +91 9867737303 for further details.,

As a System Support professional, your responsibilities will include: - Monitoring and maintaining the IT Helpdesk or Ticket Raising System in a timely manner, ensuring permanent solutions are implemented. - Providing support and troubleshooting for Windows and Linux client and server Operating Systems. - Conducting routine monitoring, checking logs, surveillance, cleanup, and maintenance of all devices. - Performing hardware troubleshooting, part replacements, and analysis for desktops, laptops, and server devices. - Having knowledge of printers, scanners, door access systems, punching clocks, All-in-one devices, and industrial systems. - Managing mailbox outlook, office365, and troubleshooting Office Pack, with good knowledge in applications like Excel. - Monitoring all system logs, space, server health, and network connectivity using relevant applications. - Ensuring timely backup of important data and managing resources efficiently. - Utilizing Antivirus Console for monitoring, security patches updating, threat detection, and scanning. - Documenting projects, creating MIS reports, maintaining records, and raising tickets for vendors. - Assisting in the timely recovery of data lost due to software crashes or hardware failures. - Providing quota limits on file servers, managing sharing, and controlling security access for files and folders. - Implementing patching and upgrades for all servers according to a monthly schedule. Your role as a System Support professional is crucial in ensuring the smooth operation and security of IT systems within the organization.,

Job Description: You will be responsible for taking inbound calls from customers facing issues with printers, routers, and antivirus software. Your role will involve diagnosing the problems effectively and providing the customers with the best technical support plan suited to their needs. Additionally, you will be tasked with recommending relevant software solutions and selling technical support plans to customers. To excel in this role, you must possess prior experience in outbound tech support spanning over 6 months to 1 year. It is essential to have the ability to independently close calls and demonstrate strong convincing and sales skills. Proficiency in handling blue screen errors, pop-up calls, and troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is required. The position offers a competitive salary ranging from Rs.15,000 to Rs.22,000 per month along with lucrative incentives. The work schedule will be in the US shift, providing you with fixed monthly salary deposits, ample leaves, including comp offs and birthday leaves, daily and monthly incentives, spot incentives, and medical benefits. There will be no extension of shift timings, ensuring a healthy work-life balance. If you believe you are the right candidate for this role, salary is not a bar, and you can expect a rewarding career with Adeeba e-Services. You will be working 6 days a week under the guidance of Rima (HR). For further details or to apply, kindly contact Rima at 7686839463. All information shared will be treated with the utmost confidentiality in accordance with EEO guidelines.,

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate Fresher or Experienced with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Whatsapp Your CV @ 9721919721 ( Mention Technical Support ) Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Job Profile: As a member of our team at Adeeba e-Services, you will be responsible for handling inbound calls from customers facing issues with printers, routers, and antivirus software. Your primary tasks will include diagnosing the problem accurately and providing the most suitable technical support plan to the customer. In addition, you will also be expected to effectively sell technical support plans and relevant software to enhance customer experience. Candidate Profile: The ideal candidate for this position should have a minimum of 6 months to 1 year of experience in outbound tech support. You must possess the ability to independently close your own calls and have strong convincing and sales skills. Proficiency in handling blue screen errors and pop-up calls is essential. Furthermore, experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is preferred. Salary and Shift: The salary for this position ranges from Rs. 15,000 to Rs. 22,000 per month (fixed), with additional lucrative incentives. The working shift is aligned with the US time zone. Benefits and Facilities: Employees can expect a fixed salary credited on the 1st of every month, along with generous incentives. Other benefits include 24 leaves per year, compensatory offs, birthday leaves, daily and monthly incentives, spot incentives, no extensions in shift timings, and medical benefits. The organization prioritizes maintaining a healthy work-life balance and ensures that employee information is handled confidentially in accordance with EEO guidelines. If you believe you possess the required skills and experience for this role, we encourage you to apply. For further details and inquiries, please contact Rima (HR) at 7686839463.,

You are invited to join Adeeba E-Services Pvt. Ltd., an International Contact center operating from India and the US. Since 2014, we have been providing top-notch Telemarketing services to offshore consumers and business entities, focusing on ensuring high customer satisfaction and unparalleled support functions. Our commitment to trust, accountability, and reliability has significantly boosted the performance of our talented team and increased the productivity of our company and its products through continuous research and development efforts. We are currently seeking individuals to join our team for the role of Inbound Technical Support Process for US Shift. As a Tech Support Associate, you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your tasks will include diagnosing the problems, recommending suitable solutions, and offering technical support plans and relevant software to customers. To excel in this role, you must have a minimum of 6 months to 1 year of experience in Outbound Tech Support. You should possess the ability to independently close calls, along with strong convincing and sales skills. Knowledge of BLUE SCREEN ERRORS and POP UP CALLS is essential, as well as experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad. This position offers a competitive salary ranging from Rs. 15,000 to Rs. 22,000 per month (fixed) with lucrative incentives. The shift timings are aligned with US timings, providing you with ample growth opportunities within the organization. In addition to the attractive compensation package, we offer various benefits and facilities to our employees, including fixed monthly salary deposits, incentives, leave entitlements, birthday leaves, medical benefits, and more. We prioritize a healthy work-life balance and ensure that there are no extensions of shift timings. If you are a motivated individual with a passion for technical support and sales, we encourage you to apply for this position. Your hard work and dedication will be duly recognized and rewarded at Adeeba E-Services Pvt. Ltd. For further details and to apply for this exciting opportunity, please contact Priyanka (HR) at 9804149788. Be assured that all your information will be treated confidentially in accordance with EEO guidelines. Join us today and be a part of our dynamic team dedicated to providing exceptional customer support and technical solutions.,

Job Description: Adeeba E-Services Pvt. Ltd. is an international contact center operating from India and the US. Since 2014, the company has been providing telemarketing services to offshore consumers and businesses. With a strong focus on customer satisfaction and support functions, Adeeba E-Services has established a reputation for trust, accountability, and reliability in its products and technical services. Through continuous research and development, the company has not only enhanced the performance of its in-house talents but also increased the productivity of its products. Adeeba E-Services aims to be a one-stop platform for all customer solutions, delivering IT-enabled support systems consistently. We are currently hiring for the position of Inbound Technical Support Process for the US Shift. As a Tech Support Associate, you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your role will involve diagnosing the problems, recommending suitable solutions, and offering technical support plans and relevant software to customers. Candidate Profile: - Minimum 6 months to 1 year of experience in outbound tech support - Ability to independently close calls - Strong convincing and sales skills - Knowledge of blue screen errors and pop-up calls - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad Salary: Rs. 15,000-22,000/month (fixed) + lucrative incentives Shift: US Shift Benefits and Facilities: - Fixed salary credited on the 1st of every month - Generous incentives on a daily/monthly basis - Spot incentives - 24 leaves in a year + comp offs + birthday leaves - No extension of shift timings - Medical benefits - Salary is negotiable for the right candidate - 6 working days in a week Contact Person: Priyanka (HR) @ 9804149788 Additional Information: All information provided will be kept confidential in accordance with EEO guidelines.,

Job Description: As a part of Adeeba e-Services, a leading International BPO specializing in Inbound tech and website processes, your role will involve handling inbound calls from US and Canadian customers experiencing issues with printers, routers, and antivirus software. Your primary responsibilities will include diagnosing the technical problems reported by customers and recommending the most suitable support plan to address their concerns effectively. Additionally, you will be expected to engage in selling technical support plans in conjunction with relevant software solutions. To excel in this role, you should possess a minimum of 6 months to 1 year of experience in Outbound Tech Support. The ideal candidate will demonstrate proficiency in independently closing calls and exhibit strong persuasive and sales abilities. A sound knowledge of BLUE SCREEN ERRORS and POP UP CALLS is essential. Moreover, expertise in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac devices, iPhones, and iPads will be highly beneficial. This position offers a competitive salary ranging from Rs.15,000 to Rs.22,000 per month, along with substantial incentives. The work schedule follows a US Shift pattern with additional benefits such as fixed monthly salary deposits, generous incentives, 24 leaves per year, compensatory offs, birthday leaves, daily/monthly incentives, spot incentives, and medical benefits. There is a strict policy against extending shift timings to ensure a healthy work-life balance. If you are a motivated individual with the desired skills and experience, the salary package is negotiable based on your qualifications and expertise. You will be joining a dynamic team dedicated to providing exceptional technical support services to customers. Do not miss this opportunity to work in a professional environment that values your contribution while offering competitive compensation and comprehensive benefits. For further inquiries or to apply for the position, please contact Rima (HR) at 7686839463. Rest assured that all your information will be handled confidentially in accordance with EEO guidelines. (Note: Contact details provided in the job description are subject to change as per the company's policy),

You will be responsible for managing and monitoring all installed systems and infrastructure to ensure the highest level of availability. Providing L1 Level support in LAN and Remote support will be a key aspect of your role. You will also be required to offer Software, Hardware, Network Support, and Operating System support. Configuring Microsoft Outlook for users and troubleshooting mail problems, along with tasks such as basic networking, peer-to-peer connections, mapping drives, and data sharing will be part of your daily responsibilities. It is essential to have proven work experience as a Desktop Support Engineer, Technical Support Engineer, or in a similar role. You will be addressing user tickets regarding hardware, software, and networking, as well as installing applications and computer peripherals. Hands-on experience with Windows environments is necessary, along with knowledge of network security practices and anti-virus programs. Excellent problem-solving and multitasking skills, a customer-oriented attitude, and the ability to handle printers and Wi-Fi devices in customer locations are also required. Qualifications: - Experience: 1 - 7 Years - Salary: 2 Lac To 2 Lac 50 Thousand P.A. - Industry: IT Hardware / Technical Support / Telecom Engineering - Qualification: Other Bachelor Degree Key Skills: - Hardware Engineer - Network Engineer - Hardware Faculty - LAN Maintenance - Walk in,

Greetings from Adeeba E Services Pvt Ltd! We are currently looking for Customer Service Executives / Technical Support Executives to join our Inbound Voice Process (Tech Support) in the US Shift. Your responsibilities will include: - Handling inbound calls related to printer, router, and antivirus issues from customers. - Diagnosing the problems efficiently and providing the best solutions to the customers. - Offering technical support plans and relevant software to customers. Benefits and Facilities: - Fixed Salary credited on the 1st of every month in the Salary Account. - 24 leaves in a year along with comp offs and birthday leaves. - Lucrative Incentive structure. - Strict adherence to shift timings without any extensions. - Enjoyable and welcoming working environment. Candidate Profile: - Experience in Outbound Tech Support for a minimum of 6 months to 1 year. - Ability to effectively close calls. - Strong persuasion and sales skills. Candidates must be available to join immediately. Salary: Rs. 15,000-25,000/month (fixed) + Generous Incentives. Shift: US Shift - Timings: 9:00 pm to 7:00 am (US Shift) - Working Days: 6 days a week If you are interested in this exciting opportunity, please contact Paromita (HR) at 9038208238.,

You will be working as a Tech Support Associate in Adeeba E-Services Pvt. Ltd., an International Contact center catering to offshore consumers and businesses through Telemarketing services. The company has established a strong foundation of customer satisfaction and support functions, emphasizing trust, accountability, and reliability in its products and services. Your role will involve handling inbound calls related to printer, router, and antivirus issues, diagnosing the problems, and recommending suitable solutions to customers. You will also be responsible for selling technical support plans and relevant software to customers. To be considered for this position, you must have at least 6 months to 1 year of experience in outbound tech support. You should possess excellent sales and convincing skills, along with knowledge of handling BLUE SCREEN ERRORS and POP UP CALLS. Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is required. The salary offered for this position ranges from Rs.15,000 to Rs.22,000 per month, along with attractive incentives. The working shift will be in the US time zone. As a Tech Support Associate, you will receive benefits such as a fixed salary on the 1st of every month, huge incentives, 24 leaves per year, comp offs, birthday leaves, daily/monthly incentives, spot incentives, no extension of shift timings, and medical benefits. The company values confidentiality and adheres to EEO guidelines in handling all employee information. If you meet the criteria mentioned above and are interested in this opportunity, please contact Priyanka (HR) at 9804149788 to discuss further details.,

You are invited to join Adeeba E-Services Pvt. Ltd., an International Contact center operating from India and the US since 2014. The company is dedicated to serving offshore consumers and businesses with Telemarketing services, focusing on ensuring high levels of customer satisfaction and unmatched support functions. Our core values include trust, accountability, and reliability, which have not only boosted the performance of our talented team but have also enhanced the productivity of the company and its products through continuous research and development efforts. We are currently seeking individuals for the position of Inbound Technical Support Process for US Shift. As a Tech Support Associate, you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your role will involve diagnosing problems, recommending solutions, and offering technical support plans and software to customers. Ideal candidates for this position should have: - Minimum 6 months to 1 year of experience in Outbound Tech Support - Ability to independently close calls - Strong convincing and sales skills - Knowledge of BLUE SCREEN ERRORS and POP UP CALLS - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad This full-time position offers a competitive salary ranging from Rs. 15,000 to Rs. 22,000 per month (fixed) along with lucrative incentives. The shift timings are based on US hours. Additionally, employees will receive fixed salary deposits on the 1st of every month, along with various benefits such as leaves, compensatory offs, birthday leaves, medical benefits, and performance-based incentives. If you are a motivated individual with a passion for technical support and sales, we encourage you to apply for this exciting opportunity. For further details or to apply, please contact Priyanka (HR) at 9804149788. Join us at Adeeba E-Services Pvt. Ltd. and be part of a dynamic team dedicated to delivering exceptional customer support and technical solutions.,

Adeeba E-Services Pvt. Ltd. is an international contact center based in India and the US, specializing in providing telemarketing services to offshore consumers and business entities since 2014. With a strong emphasis on customer satisfaction and support functions, the company has established a foundation built on trust, accountability, and reliability. Our commitment to delivering unmatched services has not only boosted the performance of our in-house talents but also enhanced the productivity of the company through continuous research and development efforts. We are currently looking to hire individuals for the position of Inbound Technical Support Process for US Shift. As a Tech Support Associate, you will be responsible for handling inbound calls related to printer, router, and antivirus issues, diagnosing problems, and providing customers with the best solutions. Additionally, you will be tasked with selling technical support plans and relevant software to customers. **Job Profile:** - Taking inbound calls and addressing technical issues - Diagnosing and recommending solutions to customers - Selling technical support plans and software **Candidate Profile:** - Minimum 6 months to 1 year of experience in outbound tech support - Ability to independently close calls - Strong convincing and sales skills - Knowledge of blue screen errors and pop-up calls - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad **Salary Range:** Rs. 15,000 - 22,000 per month (fixed) + Huge Incentives **Shift:** US Shift **Working Days:** 6 days **Benefits and Facilities:** - Fixed salary credited on the 1st of every month - Huge incentives, daily/monthly incentives, and spot incentives - 24 leaves in a year, comp-offs, and birthday leaves - Medical benefits - No extension of shift timings If you meet the above requirements and are interested in this opportunity, please contact Priyanka (HR) at 9804149788. Your application will be handled confidentially in accordance with EEO guidelines.,

Adeeba E-Services Pvt. Ltd. is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014. Within a short span of time, the company has built its foundation on a high level of customer satisfaction and unmatched services and support functions. Adeeba E-Services Pvt. Ltd. operates in consonance with trust, accountability, and reliability of their own products and technical services. This approach has not only enhanced the performance of their in-house talents but also increased the productivity of the company and its related products through continuous research and development. The company prides itself on being a single point platform for all solutions to their customers, ensuring continual delivery in IT-enabled support systems. We are currently hiring for the position of Inbound Technical Support Associate for the US Shift. Join our team and work at a company that provides great benefits and numerous growth opportunities. Job Profile: - Handling inbound calls related to printer, router, and antivirus issues from customers. - Diagnosing the problems efficiently and recommending the most suitable solution to the customer. - Selling technical support plans along with relevant software. Candidate Profile: - Required Experience: Minimum 6 months to 1 year in Outbound Tech Support. - Ability to independently close calls. - Strong convincing and sales skills. - Salary Range: Rs. 15,000-22,000/month (fixed) + Lucrative Incentives. - Shift Timing: US Shift. Benefits and Facilities: - Fixed Salary credited on the 1st of every month in a Salary Account along with generous incentives. - 24 leaves in a year including comp offs and birthday leaves. - Daily and Monthly Incentives. - Spot Incentives. - No Extension of Shift Timings. - Medical Benefits. - Salary is negotiable for the right candidate. - Working Days: 6 days a week. For further details or to apply, please contact Priyanka (HR) at 9804149788. Rest assured, all your information will be kept confidential in accordance with EEO guidelines.,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant - Service Desk In this role you will be responsible to evaluate and improve the functionality of our end-user IT systems and applications. We require you to have solid IT system analysis knowledge and expertise to succeed as a service desk analyst at our company. Responsibilities o Provide first-level technical support to end-users via phone, email, Chat or in-person o Log all incidents and service requests in the service desk ticketing system and ensure timely updates & closure of tickets. o Evaluate and prioritize incidents based on impact and urgency, and take necessary actions to meet established service level agreements (SLAs) o Assisting users in understanding and effectively using IT services. o Troubleshoot/resolve issues referring to the knowledge articles & dispatch unresolved issues to L2/L3 teams. o Service Desk resource should possess strong expertise on below break fix issues. . Mobile Device Management . Internet browsers (Internet Explorer, Chrome, Safari) . Wireless, Network, Printer, Desktop & Laptop . Operating System (Windows latest versions) . Standard Office Suite o Administer user accounts and access privileges in the organization&rsquos identity management system. o Create and maintain documentation related to service desk procedures, troubleshooting guides and end-user training manuals. o Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Qualifications we seek in you! Minimum Qualifications / Skills . Graduate (Preferably in Computer Science, Information Systems, or related field) . Basic understanding of IT infrastructure and technologies . Problem solving & troubleshooting abilities. Preferred Qualifications/ Skills . Excellent communications skills (verbal and written) . Knowledge on ITIL Framework and Terminologies . Should have Global support experience. . Good understanding on MAC OS Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Knowledge of IMAP, POP3 account - Email Configuration, Thunderbird, Outlook Mailing Client Configuration Knowledge. Installation & troubleshooting - Win 7/8/10.Hardware Active Directory, DNS, DHCP, group policy, server, O365 Desktop & Laptop Required Candidate profile 2-10 yrs exp Installation of Network Printer & Scanner Wi-Fi configuration knowledge on iPad, iPhone & MAC book and mail,configuration them Basic Network troubleshooting knowledge Vendor coordination

Adeeba E-Services Pvt. Ltd. is an international contact center based out of India and the US, catering to offshore consumers and business entities through telemarketing services since 2014. The company has established a strong foundation focused on customer satisfaction, unmatched services, and support functions. Our core values include trust, accountability, and reliability in our products and technical services, leading to increased productivity and performance. We strive to be the primary platform providing solutions to customers through continual IT-enabled support systems. As a Technical Support Executive at Adeeba E-Services Pvt. Ltd., your primary responsibilities will include taking inbound calls from customers experiencing issues with printers, routers, and antivirus software. Your role will involve diagnosing these technical issues and recommending the best support plan to the customer, including relevant software solutions. We are looking for individuals with 1-2 years of experience in inbound/outbound technical support in an international BPO setting. The ideal candidate should possess the ability to independently close calls, excellent communication skills, and a strong background in troubleshooting technical issues related to computers, printers, broadband, routers, email systems, Mac, iPhone, and iPad. Additionally, the successful candidate should be comfortable working night shifts and be adept at handling customer concerns to provide accurate resolutions. Remuneration for this position is negotiable based on experience and the last/current drawn CTC, with attractive incentives as part of the compensation package. Immediate joining is preferable, and the company offers various perks and benefits, including fixed monthly salary deposits, leaves, attractive incentives, no extension of shift timings, and a friendly working environment. Interested candidates must hold a 10+2 qualification and possess outbound tech support experience of at least 6 months to 1 year, along with strong sales and convincing skills. The salary range for this position is Rs.15,000-22,000 per month (fixed) with significant incentives. The working shift is in the US time zone from 9:00 pm to 7:00 am, spanning six days a week. If you meet the qualifications and are eager to join a dynamic team, please contact Uzma (HR Manager) at +919883204509 or Neharul (HR) at +918101364900/8100272764. For further inquiries, you can reach out at the provided landline numbers: +91-33-65555831/65555832. Join us at Adeeba E-Services Pvt. Ltd. and be part of our growing team dedicated to providing exceptional technical support solutions.,

As a Tech Support Associate at our Growing Company, you will be responsible for providing Inbound Technical Support during US Shifts. Your main duties will include handling inbound calls from customers experiencing printer, router, and antivirus issues. You will diagnose the problems efficiently and offer the most suitable solution to the customers. Additionally, you will be promoting and selling technical support plans along with relevant software to enhance customer experience. We are looking for candidates who are proactive, customer-oriented, and have excellent communication skills. The ideal candidate should have a strong technical background and be able to troubleshoot various technical issues effectively. Prior experience in a similar role would be advantageous, but we are also open to training individuals who show great potential and willingness to learn. Joining our team comes with great benefits and opportunities for growth. You will have access to comprehensive training programs, competitive compensation packages, and a supportive work environment that encourages professional development. If you are passionate about technology and enjoy helping customers resolve technical issues, we would love to hear from you. To apply for this exciting opportunity, please contact our HR department at HR@8016099788/913365246525.,

Adeeba E-Services Pvt. Ltd. is an International Contact center with operations in India and the US. Since 2014, the company has been providing Telemarketing services to offshore consumers and businesses. With a focus on customer satisfaction and support functions, Adeeba E-Services has established a reputation for trust, accountability, and reliability in its products and technical services. Through continuous research and development, the company has improved its in-house talents and increased productivity day by day. Adeeba E-Services aims to be a one-stop platform for all customer solutions, particularly in IT support systems. We are currently seeking individuals to join our team as Inbound Technical Support Associates for the US Shift. This is an immediate hiring opportunity with a growing company that offers excellent benefits and numerous career advancement opportunities. **Job Profile:** - Handling inbound calls related to printer, router, and antivirus issues from customers - Diagnosing technical problems and providing appropriate solutions - Recommending and selling technical support plans and relevant software to customers **Candidate Profile:** - Minimum 6 months to 1 year of experience in Outbound Tech Support - Ability to effectively close calls - Strong convincing and sales skills - Salary Range: Rs. 15,000-22,000 per month (fixed) + Lucrative Incentives - Shift: US Shift **Benefits and Facilities:** - Fixed Salary credited on the 1st of every month to the Salary Account - Generous incentives on a daily and monthly basis - Immediate spot incentives - 24 leaves per year, compensatory offs, and birthday leaves - No extension of shift timings - Medical benefits - Salary is negotiable for the right candidate - Working Days: 6 days a week If you meet the above criteria and are interested in this opportunity, please contact Priyanka (HR) at 9804149788. Rest assured, all your information will be treated with strict confidentiality in accordance with EEO guidelines.,

Adeeba E-Services Pvt. Ltd. is an international contact center based in India and the US, catering to offshore consumers and business entities through telemarketing services since 2014. In a short span of time, the company has established a strong foundation focused on high customer satisfaction, unparalleled services, and reliable support functions. Trust, accountability, and the reliability of products and technical services are the core values that drive our operations. Our commitment to continual improvement through research and development has not only enhanced the performance of our in-house talent but also increased the productivity of the company and its products day by day. As a Technical Support Executive at Adeeba E-Services Pvt. Ltd., your responsibilities will include: - Handling inbound calls from customers experiencing issues with printers, routers, and antivirus software. - Diagnosing technical issues and recommending the most suitable support plan to the customer. - Selling technical support plans and relevant software to customers. Qualifications and skills required for this role: - 1-2 years of experience in inbound/outbound technical support in an international BPO setting. - Proficiency in closing customer calls effectively. - Excellent communication skills. - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, email systems, Mac, iPhone, and iPad. - Ability to address customer concerns and provide accurate resolutions. - Willingness to work flexible night shifts. Salary for this position is negotiable based on experience and current compensation, with additional attractive incentives. Immediate joining is preferred. Perks and benefits of working at Adeeba E-Services Pvt. Ltd. include: - Fixed salary credited on the 1st of every month. - 24 leaves per year, including comp-offs and birthday leaves. - Lucrative incentives. - No extension of shift timings. - Employee-friendly working environment. Candidates with a 10+2 qualification and experience in outbound tech support for at least 6 months to 1 year are encouraged to apply. Convincing and sales skills are essential for this role. The salary ranges from Rs. 15,000 to 22,000 per month, with additional incentives. This is a direct company post, and there are no recruitment fees involved. Freshers and domestic BPO candidates need not apply. Interested candidates who meet the qualifications are encouraged to contact Uzma (HR Manager) at +919883204509 or Neharul (HR) at +918101364900/8100272764. For further queries, you can also reach out to the landline at +91-33-65555831/65555832.,

Adeeba E Services Pvt. Ltd is a globally reputed company providing best of class IT solution services to clients around the world. In the next decade, the fundamentals of the retail sector will change in a big way. The time will come when every retail store requires its ecommerce website, and customers will have options of where, how, and what to purchase in-store or online, for take away or delivered. This is a very exciting time for the retail industry, and we need to get ready for it. The ability to transform the face of retail across the world depends on us. We have a huge canvas to work with, and it is already an established fact that we are doing much better than others in the industry. We are in the process of transforming the future of commerce, so come and be a part of changing the world with Adeeba-E-Services. Greetings From Adeeba E Services Pvt Ltd!! We urgently require Customer Service Executive / Technical Support Executive for Inbound Voice Process (Tech Support) in US Shift. Roles and Responsibilities: - Taking inbound calls with printer, router, and antivirus issues from the customer. - Diagnosing the issue and recommending the best plan to the customer. - Selling technical support plan along with relevant software. Benefits and facilities: - Fixed Salary on the 1st of every month in the Salary Account. - 24 leaves in a year + comp offs + birthday leaves. - Very Attractive Incentives. - No Extension of Shift Timings. - Friendly Working Environment. Candidate Profile: - Must Have Experience in Outbound Tech Support for more than 6 months to 1 year. - Must know how to close their own calls. - Must have good convincing and sales skills. - Candidates must be able to join immediately. - Salary: Rs. 15,000-22,000/month (fixed) + Huge Incentives. - Shift: US Shift. - 9:00 pm to 7:00 am (US Shift). - Working Days: 6 days. Contact: Ayesha (HR) @ 9051449800. Qualifications: H.S. Additional Information: Need good communication skills, flexible for night shift.,