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Senior Project Manager

Senior Project Manager

eClerx

15 years

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform:

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Skills Required

governance leadership jira monitoring reporting dashboarding management engagement communication service planning compliance documentation audit report portfolio workflow configuration data drive provisioning security support triage escalation metrics consistency automation analysis controls excel power tableau itil agile pmi certifications negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

Senior PMO Team Lead – 15+ years, Pune/Mumbai

Position Overview

Senior PMO Team Lead

Key Responsibilities

Leadership & Team Management

Lead, mentor, and manage a PMO operations team, ensuring consistent, high-quality delivery across all PMO functions.
Set team goals, oversee performance, and manage capacity planning and workload allocation.
Foster a culture of accountability, continuous improvement, and service excellence.

Client Management & Stakeholder Engagement

Serve as the primary PMO operations point of contact for client stakeholders.
Build strong client relationships, understand business needs, and ensure PMO services align with client expectations.
Manage escalations, conduct regular status reviews, and provide proactive updates and insights.
Ensure timely issue resolution and maintain high client satisfaction levels.

PMO Governance & Project Controls

Oversee project gating, lifecycle governance, and adherence to PMO processes and compliance standards.
Ensure quality of project documentation, governance artifacts, and audit readiness.
Track and report on portfolio-level compliance, risks, and delivery health.

Tool & Platform Administration

Manage
Clarity PPM
administration including project setup, structures, allocations, timesheets, and workflows.
Oversee
Jira administration
, including workflow configuration, permissions, boards, and tool optimization.
Maintain data accuracy, enforce standards, and drive best practices across PMO tools.

User Access Management

Govern user provisioning, deprovisioning, and periodic access reviews for Clarity, Jira, shared mailboxes, and associated systems.
Ensure compliance with internal security standards and audit requirements.

Operational Support & Monitoring

Oversee PMO shared mailbox operations ensuring timely triage, responses, and SLA adherence.
Act as escalation point for tool incidents, operational issues, and process gaps.

Reporting & Dashboarding

Lead creation and enhancement of dashboards, KPIs, metrics, and executive-level reporting.
Ensure accuracy, consistency, and automation across reporting workflows.
Provide insights and trend analysis to support client leadership in decision-making.

Continuous Improvement

Identify operational inefficiencies and drive enhancements to PMO processes, reporting, and tools.
Lead initiatives aimed at increasing PMO maturity and operational excellence.

Qualifications & Experience

15+ years of experience
in PMO operations, governance, and portfolio management.
5–7+ years of team leadership experience
in PMO or program operations roles.
Mandatory hands-on experience
with
Clarity PPM
and
Jira
administration.
Strong understanding of project lifecycle governance, gating controls, and PMO standards.
Advanced skills in reporting and dashboards (Excel, Power BI, Tableau, or equivalent).
Experience in user access management processes and compliance frameworks.
Proven ability to manage client relationships, lead discussions, and handle escalations effectively.

Mandatory Certifications

PMP (Project Management Professional)
– Required
ITIL Foundation
– Good to have
Agile Certification
(CSM, SAFe Agilist, PMI-ACP, or equivalent) – Good to have

(Additional PMO, Agile, or tool-specific certifications are a plus.)

Soft Skills

Strong client management and stakeholder communication skills.
Excellent leadership, negotiation, and conflict-resolution abilities.
High attention to detail and strong process orientation.
Ability to work under pressure and manage multiple priorities concurrently.
Analytical mindset with a continuous improvement focus.

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