Senior Program Manager

Roles & Responsibilities :

• Establish and lead the ERP Applications PMO framework, governance standards, and delivery processes.
• Ensure ERP project portfolio aligns with organizational strategy and priorities.
• Define and monitor KPIs and success measures for ERP programs (schedule adherence, budget, adoption, and business value).
• Oversee planning, execution, and delivery of ERP implementations, rollouts, upgrades, and integrations.
• Manage risks, dependencies, and issues across ERP initiatives, ensuring timely mitigation.
• Ensure compliance with ITGC, audit, and regulatory requirements in ERP program delivery.
• Partner with business leaders, ERP functional owners, and IT stakeholders to align ERP programs with business needs.
• Provide transparent reporting, dashboards, and executive updates on ERP program status.
• Act as a bridge between business, technical, and vendor partners to ensure ERP program success.
• Drive ERP program excellence through the adoption of best practices in PMO, Agile, and ERP program governance.
• Enable change management and user adoption through coordination with Superusers, training, and communication programs.
• Continuously optimize ERP application portfolio governance and value delivery.
• Lead the ERP PMO team and mentor project managers.
• Ensure cross-functional collaboration across IT, business units, and external partners.
• Build a culture of accountability, transparency, and customer-first delivery.
  

Critical Competencies

• Strong program/project management expertise with a focus on ERP applications.
• Proven ability to manage complex, large-scale ERP implementations and transformations.
• Exceptional stakeholder management and executive communication skills.
• Deep understanding of ERP modules (Finance, SCM, HR, Manufacturing, etc.) and business integration.
• Hands-on experience with PMO tools (MS Project, Primavera, Jira, ServiceNow, etc.).
• Strong leadership, negotiation, and vendor management capabilities.
• Knowledge of ITGC, SOX, and audit compliance requirements.
  

Qualifications & Experience

• 15+ years of program/project management experience with at least 10+ years in ERP applications leadership (Oracle, SAP, Infor, or equivalent).
• Track record of ERP implementations, upgrades, and enterprise transformations.
• Familiarity with ERP PMO governance frameworks, portfolio management, and reporting.
• Certifications preferred: PMP, PgMP, PMI-ACP, SAFe, ITIL, or ERP-specific certifications.