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EXL Services
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Senior Executive

Senior Executive

EXL Services

2 - 3 years

5 - 7 Lacs

Noida

Posted:19 hours ago| Platform: GlassDoor logo

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Skills Required

service monitoring troubleshooting data analysis support reports checks backup tuning solarwinds nagios splunk zabbix documentation security compliance management patching automation linux aws azure network oracle sql server virtualization vmware unix scripting networking tcp ip dhcp http ftp routing switching configuration haproxy ping tracert logging stack elasticsearch logstash iam antivirus communication servicenow jira triage development database deployment patch maintenance appdynamics powershell python automate parsing workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Executive

EXL/SE/1435682

Digital SolutionsNoida

Posted On

30 Jul 2025

End Date

13 Sep 2025

Required Experience

2 - 3 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Executive

Cost Code

G090529

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

500000.0000 - 700000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

EXL Digital

Sub Group

Digital Solutions

Organization

Digital Solutions

LOB

Digital Solutions

SBU

PayMentor

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

CUSTOMER SERVICE

MONITORING ENGINEERS

TROUBLESHOOTING

COMPUTER TROUBLESHOOTER

TECHNICAL DATA ANALYSIS

Minimum Qualification

B.TECH/BE

BACHELOR OF SCIENCE (BSC)

BCA

Certification

No data available

Job Description

Job Description – Digital Transformation- 24x7 Support Engineer

Position Title, Responsibility Level Junior- Support Engineer

Function - Digital

Reports to

AM/Manager

Regular/Temporary:

Regular

Grade – A2

Location

Noida, India

Objectives of the Role:

We are seeking an experienced 24x7 Support Engineer / IT Operations Engineer to ensure continuous and uninterrupted operation of critical IT systems and infrastructure by providing round-the-clock monitoring, support, and rapid incident response. The 24x7 Engineer plays a crucial role in minimizing downtime, maintaining service availability, and supporting business continuity for global operations.

Responsibilities

Monitor IT infrastructure, systems, and applications 24x7 to ensure optimal performance and availability.
Respond to incidents, alerts, and outages in real-time and follow standard operating procedures for resolution or escalation.
Perform root cause analysis and document incidents, resolutions, and preventive measures.
Work in rotational shifts (including nights, weekends, and holidays) to provide continuous operational coverage.
Coordinate with L2/L3 support, vendors, and other internal teams for advanced troubleshooting and escalation.
Execute routine operational tasks such as system health checks, backup monitoring, batch job status validation, and performance tuning activities.
Use monitoring tools (e.g., SolarWinds, Nagios, Splunk, Zabbix, SCOM) to proactively identify system issues.
Maintain and update technical documentation, SOPs, and knowledge base articles for operational reference.
Ensure adherence to SLAs, security standards, and compliance policies during all support activities.
Participate in change management processes and support planned deployments or patching activities during off-business hours.
Continuously improve system monitoring, alerting thresholds, and automation for routine tasks.
Provide handover reports at the end of each shift to ensure seamless transition between teams.

Skills

Technical Skills

Windows/Linux servers, cloud platforms (AWS/Azure), network devices, firewalls, databases (Oracle, SQL Server), enterprise applications, Active Directory, virtualization (VMware, Hyper-V), ServiceNow.
Operating Systems
Windows Server (2012/2016/2019/2022)
Linux/Unix (Red Hat, CentOS, Ubuntu)
File system management, user/group management, basic scripting (Bash/PowerShell)

Networking & Infrastructure

TCP/IP, DNS, DHCP, HTTP/S, FTP, VPN

Basic knowledge of routing, switching, firewalls

Load Balancer configuration (F5, HAProxy, Nginx)

Network troubleshooting using tools like ping, tracert, netstat, nslookup

Monitoring & Logging Tools

Splunk, ELK Stack (Elasticsearch, Logstash, Kibana)

Cloud-native monitoring: CloudWatch, Azure Monitor, Datadog

Security & Access Management

Active Directory & Group Policy

Role-based access control, IAM (on cloud)

Antivirus/endpoint security monitoring

Soft skills (Desired)

Strong analytical and problem-solving skills
Excellent communication and teamwork
Ability to work under pressure and in high-stakes environments
Attention to detail and commitment to service excellence

Education Requirements

B.E. / B.Tech / B.Sc. / BCA
ServiceNow Certified System Administrator (for roles involving ITSM tools)

Work Experience Requirements: Must Have:

Minimum 2 years of relevant experience as 24x7 Support Engineer / IT Operations Engineer in the IT industry.
Provided round-the-clock L1/L2 support for critical enterprise applications across multiple environments (Production, UAT, Dev).
Diagnosed and resolved incidents, service requests, and user-reported issues within SLA timelines using ServiceNow and Jira Service Desk.
Performed log analysis and initial triage for application errors, server issues, job failures, and performance bottlenecks.
Escalated complex issues to development, infrastructure, or database teams with well-documented analysis and RCA inputs.
Conducted shift handovers with detailed summaries of open incidents, action items, and follow-ups.
Participated in weekly deployments, release validations, and post-deployment support for major rollouts.
Performed health checks, backups, patch validation, and maintenance tasks during off-business hours.
Maintained knowledge base articles, SOPs, and known error documents for recurring issues and L1 resolution.

Preferred Skills:

Proficiency in tools like Splunk, AppDynamics, Dynatrace, or ELK Stack for real-time alerting and performance diagnostics
Ability to write simple PowerShell, Bash, or Python scripts to automate routine tasks, log parsing, or health checks.

Workflow

Workflow Type

Digital Solution Center

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Senior Executive