44 Tracert Jobs

Job Title: Assistant System Administrator Location: Chennai Company Name: Swift Prosys Pvt Ltd Position Type : Full-Time Qualification: BE/Btech/Diploma Gender: Male Candidates Preferred Notice Period : Immediate Joining Preferred Job Summary: We are looking for a proactive and detail-oriented Assistant System Administrator with 0 to 1 year of experience in system installation, hardware troubleshooting, and basic networking . This is an excellent opportunity for freshers looking to kick-start their career in IT infrastructure support. Key Responsibilities: Install, configure, and maintain desktops, laptops, printers, and other peripherals. Assist in setting up operating systems (Windows/Linux) and required software. Perform routine hardware diagnostics and troubleshooting. Support LAN/WAN setup and basic network troubleshooting. Monitor system performance and perform basic preventive maintenance. Maintain IT asset inventory and update records regularly. Assist senior admins in server maintenance and patch management. Provide first-level support for user issues and escalate complex problems. Ensure data backup processes are followed regularly. Maintain documentation for procedures and IT infrastructure. Required Skills: Basic knowledge of computer hardware and peripherals. Understanding of Windows and/or Linux operating systems. Familiarity with LAN/WAN concepts, IP addressing, and basic networking tools (ping, tracert, etc.). Hands-on experience with system installation and driver configuration. Good problem-solving and communication skills. Ability to work independently and in a team environment. Qualifications: Diploma/BE/B.Tech in Computer Science, IT, or related field. Relevant certifications (optional but preferred): CompTIA A+ CCNA (basic level) Microsoft Certified: Modern Desktop Administrator Associate Preferred Candidate: Recent graduate or up to 1 year of experience in IT Support/System Administration. Enthusiastic about learning and growing in system/network administration. Willing to work flexible hours if required. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Application Question(s): What is your current CTC? What is your expected CTC? Education: Bachelor's (Required) Experience: overall: 1 year (Required) Work Location: In person

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. " SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers . SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.” Job Title: Technical Support Specialist Position Type: Permanent Location: Kochi Starting Date: ASAP From start-up to industry leader, the SOTI story is truly inspirational. Our Founder and CEO, Carl Rodrigues, is one of the pioneers of Enterprise Mobility Management. From the beginning, Carl has had a vision of growth and innovation. Employees are driven to make an impact, to offer a unique value and most importantly, be part of a winning team. What We’re Looking For: At SOTI, our people are our most important resource. We are looking for focused and ambitious engineers from the background of computer networking, information technology, computer science or related technical field to join the team as a Technical Support Specialist. In this role, you will work with the Technical Support Team managing the current workload from a variety of global clients we help supervise their enterprise mobility management. Within our Technical Support Department, we have a mixture of cultures and technical professionals who work collaboratively to ensure we provide efficient solutions for our customers to guarantee their business functions operate smoothly. If you are eager to demonstrate your understanding of computer networking principles, problem-solving abilities in a fast-paced environment and you are willing to learn it is a great fit for you. This role offers in depth training & development as well as real career development opportunities. Dependent on your work ethic and how quick you apply yourself you can have a long-lasting for filling career with SOTI, we are at a crucial stage of growth in the business, so the opportunities are endless. You will be taking part in dynamic stimulating projects with a tailored training plan in place ensuring you continue to learn & develop technical knowledge while also expanding communication and soft skills. What You’ll Do: Provide telephone and email based post-sales technical support to our Japanese Speaking customers Work in Flexible Shift timing as per the need Work on ad-hoc projects, initiatives and other duties as assigned Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products. Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows) Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential Knowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM. Knowledge of Monitoring, Server backup and networking tools and best practices Hands on Experience in configuring High Availability, Load Balancing for Mobile Infrastructure Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. Hands-on of basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on of collecting and reading wire-shark logs. Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred. Extensive knowledge of Various IP classes and difference between Public and Private IP. Overview of MDM technology. Understanding of system files like Hosts, Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Japanese Speaking Customers. Good communication, documentation, and soft skills. Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Ability to communicate technical issues clearly in person, on the telephone and in written documents. Strong customer focus and ability to manage client expectations. Key traits we’re looking for: Passionate Hunger to learn and develop Team player Creativity Work hard play harder Confident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Job Summary: We are seeking a proactive and customer-focused Technical Support Engineer to join our support team. The ideal candidate will be responsible for diagnosing and resolving technical issues, providing timely solutions to customers, and ensuring high levels of customer satisfaction. Key Responsibilities: Respond to customer queries via phone, email, chat, or ticketing systems. Troubleshoot hardware, software, and network-related issues. Identify root causes and provide permanent fixes or workarounds. Escalate complex issues to Tier 2/3 teams or development engineers. Maintain detailed documentation of support interactions and solutions. Collaborate with internal teams (QA, Development, Product) to address recurring issues. Guide customers through product features and functionality. Ensure adherence to service-level agreements (SLAs). Participate in knowledge base creation and maintenance. Provide remote desktop support as needed. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, or related field. Proven experience in a technical support or help desk role. Strong understanding of operating systems (Windows/Linux/Mac). Familiarity with networking concepts (TCP/IP, DNS, DHCP). Knowledge of troubleshooting tools (ping, tracert, Wireshark). Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Strong problem-solving and analytical skills. Job Type: Full-time Pay: ₹10,142.76 - ₹30,385.79 per month Experience: Technical support: 1 year (Preferred) Customer support: 1 year (Preferred) Work Location: In person Expected Start Date: 10/08/2025

We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments. This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance. Responsibilities Administer Windows Server environments (2008–2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring Configure and troubleshoot network devices like switches, routers, and firewalls Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN Support integration and maintenance of endpoint security tools Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation Supervise IT asset management, coordinate hardware procurement, and liaise with vendors Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation Participate in compliance audits (ISO/ISAE) and infrastructure assessments Collaborate with global teams to optimize processes and enhance operational efficiency Requirements 8–12 years of experience in IT infrastructure support and administration Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN Background in Palo Alto firewalls and endpoint security solutions Familiarity with troubleshooting tools like ping, tracert, and nslookup Nice to have Competency in working with Palo Alto technologies Understanding of compliance standards and requirements for ISO/ISAE audits Flexibility to adapt to emerging IT technologies suitable for enterprise environments

We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments. This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance. Responsibilities Administer Windows Server environments (2008–2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring Configure and troubleshoot network devices like switches, routers, and firewalls Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN Support integration and maintenance of endpoint security tools Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation Supervise IT asset management, coordinate hardware procurement, and liaise with vendors Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation Participate in compliance audits (ISO/ISAE) and infrastructure assessments Collaborate with global teams to optimize processes and enhance operational efficiency Requirements 8–12 years of experience in IT infrastructure support and administration Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN Background in Palo Alto firewalls and endpoint security solutions Familiarity with troubleshooting tools like ping, tracert, and nslookup Nice to have Competency in working with Palo Alto technologies Understanding of compliance standards and requirements for ISO/ISAE audits Flexibility to adapt to emerging IT technologies suitable for enterprise environments #EasyApply

Who are we and what do we do? BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer. BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021. At BrowserStack We Solve Real Problems—each Day Is a Unique Challenge And An Opportunity To Make a Difference. We Strive To Be Open, Transparent, And Collaborative, So No Feat Is Too Big To Achieve. BrowserStack Is An Extension Of Its People And a Place Where They Can Grow Both Professionally And Personally. To That Effect, We’re Humbled To Be Recognized By Leading Organizations Around The World BrowserStack is Great Place to Work-Certified™ 2020-21 Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi Ranked in Forbes Cloud 100 in 2021 - for the second time Featured in LinkedIn Top Startups India 2018 What will you do? Provide 24/7 enterprise-level support coverage to BrowserStack customers via email, chat, and phone, ensuring prompt resolution of issues across various platforms, with scheduled shifts to ensure continuous support. Support over 10 automation products, actively debug user frameworks and integrations, and assist customers via calls to ensure seamless functionality. Respond to public queries and discussions around BrowserStack on forums, offering clear and concise solutions. Collaborate with engineering, product management, and sales teams to rapidly address product issues and provide product improvement ideas. Contribute regularly to internal and external knowledge bases, developing resources that enhance customer self-service and internal efficiency. Desired Experience 0-1 Year Experience in Technical Support/Automation QA roles Excellent command of written & spoken English Good customer interaction skills through the spectrum of customer sentiments Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc. Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc. Knowledge of version control systems like Git, Github, Team Foundation Server (TFS), etc Basic understanding of APIs, bash or cURL scripting Basic knowledge of writing SQL queries like SELECT statements and JOIN clauses Basic know-how of networking concepts (http/s, ping, tracert, SSL, TCP/IP, Firewalls, Proxies, DNS, etc) Basic understanding of Web Technologies like HTML, JavaScript, CSS, XML Problem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirements Should be a team player and should have a can-do attitude Benefits In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from anywhere in India Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

Job Summary: We are hiring Customer Service Executives for our US-based Internet Service Provider (ISP) process . The role requires handling technical queries related to internet connectivity, modem/router setup, speed issues, and service disruptions. Candidates must have basic technical knowledge of networking and internet services. Responsibilities: Answer inbound customer calls and provide support for internet-related issues. Troubleshoot common technical problems (modem/router configuration, speed issues, DNS errors, etc.). Guide customers through technical steps in a clear, simple manner. Log issues and escalate to higher technical teams when needed. Ensure customer satisfaction through effective communication and resolution. Technical Knowledge Required: Understanding of internet basics, IP addresses, DNS, DHCP, LAN/WAN. Familiarity with routers/modems and their setup process. Ability to perform basic troubleshooting for connectivity issues. Knowledge of networking tools is a plus (ping, tracert, etc.). Qualifications: Minimum 6 months to 1 year experience in international voice process (tech support/ISP preferred). Excellent spoken English and customer handling skills. Willing to work night shifts (US timings). Benefits: Fixed salary + performance incentives Technical training and career growth Friendly work environment Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Work Location: In person

Job Description We are looking for a Technical Support Engineer II to join our growing global team at Sectigo. The Technical Support Engineer II works closely with Sectigo’s customer base and sales department, handles the day-to-day customer issues reported, all issues escalated, and sees problems and follows through to resolution. This role involves troubleshooting, diagnosing, and resolving complex technical problems, as well as contributing to the development of support processes and documentation. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Handle issues from customer/Resellers/front line support teams, taking ownership and seeing problems through to resolution. Research, diagnose, troubleshoot, and identify solutions to resolve advanced technical issues. Assist customers through phone, email, or chat, providing high-quality support and ensuring customer satisfaction. Provide prompt and accurate feedback to customers and follow up with unresponsive customers. Utilize internal databases and external resources to provide accurate technical solutions. Escalate unresolved issues to higher-level (engineering) or internal teams as necessary, be the gate way for engineering teams. Communicate effectively with end users, colleagues, and management to resolve issues quickly. Prioritize and manage multiple open issues simultaneously, ensuring adherence to SLAs. Log and report all system-related issues accurately. Contribute to the creation and maintenance of a Knowledge Base of known issues and their fixes. Mentor and train Level 1 support staff, providing guidance and support. Participate in additional responsibilities and special projects as assigned. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelors or college degree in business and/or technical related field or equivalent experience is strongly preferred. Experience Minimum of 3+ years of customer support and help desk experience, with at least 2+ years of experience with providing Technical Support to global customers. Ideally 5 to 7+ years of global tech support experience is ideal. Strong understanding of Active Directory. Advanced knowledge of networking concepts and devices. Troubleshooting network issues with ifconfig, ping, tracert, nslookup, netstat,etc. Understanding of PKI concepts, including key management, certificate lifecycle management, and trust models. Deep understanding of TLS/SSL protocols, cipher suites, and best practices for secure configurations. Configuring SSL/TLS settings on firewalls and load balancers (e.g., F5, HAProxy). Understanding of SSL offloading and re-encryption. Proficiency in managing certificates using tools like MMC (Microsoft Management Console) Expertise in OpenSSL, Java Keytool, CertUTIL, CertReq commands. Experience/Working with servers like Internet Information Services (IIS), Apache, Tomcat, NGINX, etc. Working Knowledge of ACME clients like certbot, win-acme, lego, etc. Proficiency in using tools like Wireshark or similar network analyzers. Familiarity with support/service desk tools and browser developer consoles. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism are required to handle the support of Sectigo’s customer base. Experience working with large and enterprise accounts and customers across different geographies. Knowledge of corporate environment. Knowledge of Sectigo products and services, including policies and procedures. Computer literacy skills must include the use of e-mail, databases, and word processing applications. Excellent interpersonal and organizational skills. Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Must have the ability to thrive in a fast-paced and global environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours. Must be willing to carry the after-hour Support pager. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 21 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing. Note - "This opportunity is open to candidates based in Mumbai." Role In Nutshell A Product Support Engineer at Live , you will help our customers with technical queries related to manual testing products including 'Live', 'App Live', 'Screenshots ', etc in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's network, BrowserStack's infrastructure, website, mobile application, etc You will provide Support via Channels such as Email, Chat & Social Media around the clock 24//7 Also actively participate in the Product Team, Engineering Team, Customer Success Team, and Customer Engineering Team. Desired Experience Minimum expience 2 years is required. In-depth knowledge of fundamentals on networking concepts Protocols (TCP/IP, UDP, ICMP) Internet protocols (HTTP, HTTPS) Terms include SSL, DNS, Proxy, VPN, Firewall, etc. Preferred: Working knowledge of at least one front-end scripting language HTML, XML, CSS, and JavaScript Strong verbal and written communication skills in English Analytical and problem-solving skills Basic technical troubleshooting skills (L1) Preferred hands-on experience on or at least a good understanding of the below tools such as CURL /Postman / Charles Proxy /Fiddler Proven knowledge of commands like ping, tracert etc. What will you do? Take ownership of support tickets and manage effective customer communication Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience Actively contribute to the public & internal Knowledge-base. Should be able to automate the repetitive daily tasks and focus on external projects to improve support operations. Participate in training new joinees. Benefits In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment in India Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

About Us About Smartbridge Educational Services Pvt Ltd: SmartBridge is an ed-tech company founded in 2015 by Amarendar Katakam, with a vision to build the next-generation talent pool. We have developed project-based experiential learning programs in partnership with industry to upskill students in emerging technologies. More than 8,00,000 students from 2500+ institutions have been engaged on our career readiness platform, SmartInternz. Job Description IT System Administrator (Windows, Wi-Fi & DLP Support) Location: Hyderabad Experience: 2–3 Years Employment Type: Full-time Job Summary: We are seeking a skilled and security-conscious IT System Administrator with 2–3 years of experience in Windows laptop support , Wi-Fi network troubleshooting , and Data Loss Prevention (DLP) tools . The ideal candidate will be responsible for ensuring secure, stable, and efficient IT operations across end-user devices and local networks. Key Responsibilities: Provide hands-on support for Windows laptops : OS installation, updates, performance tuning Manage Wi-Fi access points, routers, and troubleshoot connectivity issues Configure and support DLP tools to prevent unauthorized data access and transfer Respond to and investigate DLP alerts , generate reports, and support compliance efforts Ensure proper endpoint protection (antivirus, encryption, firewall settings) Set up and maintain user access, email configurations, and file-sharing permissions Handle USB blocking, email DLP policies , and sensitive data protection rules Maintain and troubleshoot basic networking (IP, DNS, DHCP, NAT) Support other office IT equipment (printers, scanners, projectors, conferencing tools) Requirements Required Skills: 2–3 years of experience in desktop or system administration Strong expertise in Windows 10/11 support and laptop troubleshooting Good working knowledge of Wi-Fi network setup and troubleshooting Experience with any DLP tools (e.g., Symantec DLP, Microsoft Purview, Endpoint Protector, McAfee DLP) Familiarity with endpoint hardening, removable media control, and policy enforcement Basic network troubleshooting using tools like ping, ipconfig, tracert Clear understanding of data protection practices and IT security hygiene Preferred Qualifications: Certifications: CompTIA Security+, Microsoft 365 Security Admin, or equivalent Hands-on with Microsoft Defender for Endpoint / Intune / BitLocker Scripting skills (PowerShell) – a plus Benefits Preferred Qualifications: Certifications: CompTIA Security+, Microsoft 365 Security Admin, or equivalent Hands-on with Microsoft Defender for Endpoint / Intune / BitLocker Scripting skills (PowerShell) – a plus

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience o OR 7+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired. Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. Openness to providing weekend coverage when needed. Familiarity with LDAP, Security, and Operating System Internals is a strong asset. Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued. Holding a Cisco CCNA or CCNP certification is a plus. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering Hyderabad, Telangana, India Date posted Jul 07, 2025 Job number 1842794 Work site Up to 50% work from home Travel None Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience o OR 7+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired. Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. Openness to providing weekend coverage when needed. Familiarity with LDAP, Security, and Operating System Internals is a strong asset. Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued. Holding a Cisco CCNA or CCNP certification is a plus. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering Bangalore, Karnataka, India Date posted Jul 07, 2025 Job number 1842788 Work site Up to 50% work from home Travel None Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired. Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. Openness to providing weekend coverage when needed. Familiarity with LDAP, Security, and Operating System Internals is a strong asset. Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued. Holding a Cisco CCNA or CCNP certification is a plus. Degree in Computer Science or equivalent experience MCSE (Microsoft Certified Solutions Expert), MCPD (Microsoft Certified Professional Developer), MCAD preferred. VMWare Certification preferred. Experience with Nutanix Oracle is desirable Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired. Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. Openness to providing weekend coverage when needed. Familiarity with LDAP, Security, and Operating System Internals is a strong asset. Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued. Holding a Cisco CCNA or CCNP certification is a plus. Degree in Computer Science or equivalent experience MCSE (Microsoft Certified Solutions Expert), MCPD (Microsoft Certified Professional Developer), MCAD preferred. VMWare Certification preferred. Experience With Nutanix Oracle Is Desirable Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience OR 7+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired. Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. Openness to providing weekend coverage when needed. Familiarity with LDAP, Security, and Operating System Internals is a strong asset. Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued. Holding a Cisco CCNA or CCNP certification is a plus. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering Hyderabad, Telangana, India Date posted Jul 07, 2025 Job number 1842794 Work site Up to 50% work from home Travel None Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience o OR 7+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired. Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. Openness to providing weekend coverage when needed. Familiarity with LDAP, Security, and Operating System Internals is a strong asset. Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued. Holding a Cisco CCNA or CCNP certification is a plus. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering Bangalore, Karnataka, India Date posted Jul 07, 2025 Job number 1842788 Work site Up to 50% work from home Travel None Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired. Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. Openness to providing weekend coverage when needed. Familiarity with LDAP, Security, and Operating System Internals is a strong asset. Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued. Holding a Cisco CCNA or CCNP certification is a plus. Degree in Computer Science or equivalent experience MCSE (Microsoft Certified Solutions Expert), MCPD (Microsoft Certified Professional Developer), MCAD preferred. VMWare Certification preferred. Experience with Nutanix Oracle is desirable Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

TCS IS HIRING FOR CNS_Network Security_Cisco E2_3 TO 7 YEARS EXP_CHENNAI JD FOR REFERENCE Must-Have** (Ideally should not be more than 4-7) Expertise in configuring, designing and maintaining Cisco firewalls (ASA, FTP & FMC) Knowledge in cisco any connect remote VPN solutions. An in-depth understanding of deploying and managing the Cisco’s Identity Services Engine (ISE) and 802.1X secure network access. Expertise in implementing and managing the Wireless Controllers, AP's, Routers & Switches for 802.11 and Wireless Mobility projects. Routing protocols: EIGRP, OSPF, BGP and LAN Switching: VLAN, VTP, STP, Fabric Path, Ether Channel, VPC & etc..., Good-to-Have CCNA or CCNP certification SN Responsibility of / Expectations from the Role 1 Must have good experience on below Corporate Devices in implementation, Configuration & troubleshooting level. Cisco ASA Firewall Cisco ISE Cisco FMC Wireless Devices: Wireless Lan Controller (WLC), APs Fortinet Firewall Nexus Switches: 5k, 7k series. Good to have knowledge in DNAC, PRTG, f5 Load balancer, etc.., Strong troubleshooting knowledge working in Corporate Environment. Upgrade data network equipment to the latest stable firmware releases Knowledge on License and Certificate renewal for Network devices and applications. Configure routing and switching equipment, hosted IP voice services and firewalls Strong knowledge with networking concepts including VPN, DNS, IP addressing, Routing (such as BGP or OSPF), load balancing, CDN, etc. Designing and Implementing Corporate Networking and VPN Solutions Good to have knowledge Cisco FMC (Firepower management center) Knowledge in Virtual network security appliances Troubleshooting at the expert level within large Network Environments Familiarity with networking tools including ping, tracert, Netmon, WireShark, nmap, etc. A range of troubleshooting responsibilities including error debugging, root cause analysis, and the handling of service requests Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation Support and administer firewall environments in line with IT security policy

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. " SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers . SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.” Job Title: Technical Support Specialist Position Type: Permanent Location: Kochi Starting Date: ASAP From start-up to industry leader, the SOTI story is truly inspirational. Our Founder and CEO, Carl Rodrigues, is one of the pioneers of Enterprise Mobility Management. From the beginning, Carl has had a vision of growth and innovation. Employees are driven to make an impact, to offer a unique value and most importantly, be part of a winning team. What We’re Looking For: At SOTI, our people are our most important resource. We are looking for focused and ambitious engineers from the background of computer networking, information technology, computer science or related technical field to join the team as a Technical Support Specialist. In this role, you will work with the Technical Support Team managing the current workload from a variety of global clients we help supervise their enterprise mobility management. Within our Technical Support Department, we have a mixture of cultures and technical professionals who work collaboratively to ensure we provide efficient solutions for our customers to guarantee their business functions operate smoothly. If you are eager to demonstrate your understanding of computer networking principles, problem-solving abilities in a fast-paced environment and you are willing to learn it is a great fit for you. This role offers in depth training & development as well as real career development opportunities. Dependent on your work ethic and how quick you apply yourself you can have a long-lasting for filling career with SOTI, we are at a crucial stage of growth in the business, so the opportunities are endless. You will be taking part in dynamic stimulating projects with a tailored training plan in place ensuring you continue to learn & develop technical knowledge while also expanding communication and soft skills. What You’ll Do: Provide telephone and email based post-sales technical support to our Japanese Speaking customers Work in Flexible Shift timing as per the need Work on ad-hoc projects, initiatives and other duties as assigned Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products. Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows) Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential Knowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM. Knowledge of Monitoring, Server backup and networking tools and best practices Hands on Experience in configuring High Availability, Load Balancing for Mobile Infrastructure Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. Hands-on of basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on of collecting and reading wire-shark logs. Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred. Extensive knowledge of Various IP classes and difference between Public and Private IP. Overview of MDM technology. Understanding of system files like Hosts, Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Japanese Speaking Customers. Good communication, documentation, and soft skills. Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Ability to communicate technical issues clearly in person, on the telephone and in written documents. Strong customer focus and ability to manage client expectations. Key traits we’re looking for: Passionate Hunger to learn and develop Team player Creativity Work hard play harder Confident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications TECHNICAL SKILLS Technical depth in the current technology and willing to learn new skills. Knowledge of one of the following domains is preferred but not mandatory: Windows Networking, Windows Azure Platform (Networking), Operating System and Virtualization. Windows Azure Platform – Knowledge of Windows Azure Platform services – Azure Platform development and deployment concepts – Familiarity with troubleshooting Networking – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Operating System/Virtualization – Familiarity with Active Directory, Security, OS Internals concepts – Understanding of Virtualization concepts and virtual system administration – Experience with Hyper-V configuration and administration Soft Skills Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing. Networking – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments. This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance. Responsibilities Administer Windows Server environments (2008-2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring Configure and troubleshoot network devices like switches, routers, and firewalls Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN Support integration and maintenance of endpoint security tools Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation Supervise IT asset management, coordinate hardware procurement, and liaise with vendors Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation Participate in compliance audits (ISO/ISAE) and infrastructure assessments Collaborate with global teams to optimize processes and enhance operational efficiency Requirements 8-12 years of experience in IT infrastructure support and administration Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN Background in Palo Alto firewalls and endpoint security solutions Familiarity with troubleshooting tools like ping, tracert, and nslookup Nice to have Competency in working with Palo Alto technologies Understanding of compliance standards and requirements for ISO/ISAE audits Flexibility to adapt to emerging IT technologies suitable for enterprise environments

Technical Support Engineering - Azure Networking Hyderabad, Telangana, India Date posted Jun 23, 2025 Job number 1835787 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: TECHNICAL SKILLS Technical depth in the current technology and willing to learn new skills. Knowledge of one of the following domains is preferred but not mandatory: Windows Networking, Windows Azure Platform (Networking), Operating System and Virtualization. Windows Azure Platform – Knowledge of Windows Azure Platform services – Azure Platform development and deployment concepts – Familiarity with troubleshooting Networking – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Operating System/Virtualization – Familiarity with Active Directory, Security, OS Internals concepts – Understanding of Virtualization concepts and virtual system administration – Experience with Hyper-V configuration and administration SOFT SKILLS Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing. Networking – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Role Overview We are seeking a senior engineer with strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support & Engineering Team. Experienced with support operations team as technical escalation point from offshore with driving the technical conversations with customer technical team, work along with Lead Engineer and Technical Delivery lead in a fast-paced matrix environment. Key Responsibilities Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations. Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations. Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery. Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team. Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership. Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point. Technical Expertise Windows Administration: Manage, maintain and troubleshoot Windows Server environments across physical and virtual platforms Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications. Configure, manage, and troubleshoot Microsoft IIS for hosting internal and external web applications. Perform system upgrades, patch management, and capacity planning. Monitor system performance and availability; implement improvements and resolve issues proactively. Collaborate with development, security, and network teams to ensure optimal configuration and integration of systems. Provide L3/L4-level support for infrastructure incidents and changes. File System Capacity & CPU and Memory Performance Management. Network connectivity troubleshooting Proficient in diagnosing and resolving network connectivity issues in Windows environments Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting Ability to analyse and interpret Event Viewer logs for network-related errors Experienced in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems Familiarity with Windows Firewall and Defender configuration for network traffic control Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA) Competent in using PowerShell for network diagnostics and automation Experience troubleshooting domain join issues and Active Directory network dependencies Patching using Cloud Native patching tools. Virtual Machine Backup and File System recovery. Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services). Azure Cloud Services Understanding and working knowledge on commonly used Azure IaaS, PaaS, and SaaS services (App Services, VWAN, Application Gateway, AKS, Front Door, LB, Firewall, ExpressRoute, Service Bus, Azure Cosmos DB, SQL DB, Azure Cosmos DB, LogicApp, Storage Accounts, Function App etc) IaC (Terraform) knowledge and hands on experience (Custom modules is a plus) Strong background on observability implementation, alert refinements and troubleshooting skills, ability to recommend improved observability Azure DevOps: infra pipelines using Terraform AKS; configuration, provisioning, troubleshooting etc. Basic knowledge of Azure Cosmos DB, SQL DB Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices. Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability. Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting. Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance. Coordinate vendor escalations and support requests to resolve critical issues efficiently. Infrastructure as Code (IaC) Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation. Qualifications: Experience: Total of 8-12 years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired) Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers. Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices. Communication: Excellent verb

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. The Windows Azure Platform is strategic to Microsoft enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centres, and generally reduce the effort of managing dedicated IT infrastructure. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions. Cloud Traits Cloud Focus: These customers and products are our future even if they cannibalize our present Cloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentality Cloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happens One Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud Experience Cloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt it. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. The SE will need to closely collaborate with PG engineering and operations, and other CTS engineers. The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Prefered Qaulifications SOFT SKILLS Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing. Technical Skills Technical depth in the current technology and willing to learn new skills. Knowledge of one of the following domains is preferred but not mandatory: Windows Networking , Windows Azure Platform (Networking), Operating System and Virtualization. Windows Azure Platform – Knowledge of Windows Azure Platform services – Azure Platform development and deployment concepts – Familiarity with troubleshooting Networking – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Operating System/Virtualization – Familiarity with Active Directory, Security, OS Internals concepts – Understanding of Virtualization concepts and virtual system administration – Experience with Hyper-V configuration and administration Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 17, 2025 Job number 1832618 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. The Windows Azure Platform is strategic to Microsoft enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centres, and generally reduce the effort of managing dedicated IT infrastructure. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions. Cloud Traits: Cloud Focus: These customers and products are our future even if they cannibalize our present Cloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentality Cloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happens One Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud Experience Cloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt it. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification: English Language: fluent in reading, writing and speaking. Prefered Qaulifications: SOFT SKILLS Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing. TECHNICAL SKILLS Technical depth in the current technology and willing to learn new skills. Knowledge of one of the following domains is preferred but not mandatory: Windows Networking , Windows Azure Platform (Networking), Operating System and Virtualization. Windows Azure Platform: – Knowledge of Windows Azure Platform services – Azure Platform development and deployment concepts – Familiarity with troubleshooting Networking: – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Operating System/Virtualization: – Familiarity with Active Directory, Security, OS Internals concepts – Understanding of Virtualization concepts and virtual system administration – Experience with Hyper-V configuration and administration Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. The SE will need to closely collaborate with PG engineering and operations, and other CTS engineers. The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.