66 Tracert Jobs

Desktop support – L1 Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol, Panchmahal Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience : College student – 6-Month Internship Fresher - 6 Month On job training Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: IT Support: 1 year (Required) Work Location: In person

Desktop support – L1 Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol, Panchmahal Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience : College student – 6-Month Internship Fresher - 6 Month On job training Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: IT Support: 1 year (Required) Work Location: In person

1 Windows Operating Systems Strong knowledge of Windows 10/11 and Windows Server (2016/2019/2022). Understanding of installation, configuration, patching, and upgrading. · Active Directory (AD) User, group, and OU management. Group Policy creation, deployment, and troubleshooting. Password resets, account unlocks, permissions. · Networking DNS, DHCP, TCP/IP fundamentals. Troubleshooting connectivity issues (ping, tracert, nslookup). Understanding of VPN and remote access. · Desktop Management Imaging, deployment, and patch management (e.g., SCCM, Intune, MDT). Printer setup, troubleshooting hardware and peripherals. Remote support tools (RDP, TeamViewer, AnyDesk). Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person

As a Junior Network Engineer with 1 year of experience, your role will involve various responsibilities related to network maintenance, support, configuration, installation, user support, documentation, and project support. You will be based in Hyderabad. Your main responsibilities will include monitoring the performance and availability of LAN/WAN infrastructure, assisting in troubleshooting network issues and outages, and maintaining network hardware such as switches, routers, access points, and firewalls. Additionally, you will be involved in basic configuration of routers and switches, installing and managing Wi-Fi access points and wired LAN setups, as well as supporting IP addressing, subnetting, and VLAN configurations. You will provide Level 1/2 support for network-related issues, assist users with connectivity problems, and coordinate with ISPs or vendors for network downtimes and escalations. It is crucial to maintain up-to-date documentation of network layouts, configurations, and logs, as well as keep inventory of network equipment and licenses. You will also support small IT/network infrastructure projects and upgrades, as well as assist in new office setups, relocations, or expansions. Your technical skills should include knowledge of networking concepts (OSI model, TCP/IP, Subnetting, VLANs, DNS, DHCP), routing & switching, and tools such as Wireshark, PING, Tracert, Nmap, Putty, TFTP, and Packet Tracer. Operating system knowledge of Windows and basic Linux is required, along with an understanding of basic firewall and NAT rules, and basic cabling knowledge. Soft skills like problem-solving, analytical thinking, good communication, teamwork, and a willingness to learn and adapt to new technologies will be essential for this role. Having a CCNA certification (Cisco Certified Network Associate) is preferred, and any hands-on networking lab/project experience would be a plus. If you are looking to grow in the field of networking and are eager to apply your skills and knowledge in a dynamic environment, this role offers an opportunity to further develop your expertise and contribute to the success of network infrastructure projects.,

Role Overview Rackspace seeks a senior engineer for a leading retail client in the UK and Ireland. The customer is transitioning from a hybrid setup with legacy on-premises applications to a fully cloud-native, Terraform-provisioned infrastructure in Azure, integrating both third-party and internal systems. This position demands both strong technical expertise and proficient customer relationship management to ensure successful service delivery. The ideal candidate will possess excellent communication skills and have experience working within a matrix organizational structure. We are seeking a senior engineer with strong hands-on experience in Azure, DevOps, IaC, and at minimum previous Windows Administration in a large environment to join our Cloud Platform Support & Engineering Team. This role acts as a technical escalation point for the support operations team, collaborates with customers and internal leads, and thrives in a fast-paced matrix environment. Key Responsibilities Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations. Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations. Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery. Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team. Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership. Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point. Technical Expertise Azure Cloud Services (Must have) Understanding and working knowledge on commonly used Azure IaaS, PaaS, and SaaS services (App Services, VWAN, Application Gateway, AKS, Front Door, LB, Firewall, ExpressRoute, Service Bus, Azure Cosmos DB, SQL DB, Azure Cosmos DB, LogicApp, Storage Accounts, Function App etc) IaC (Terraform) knowledge and hands on experience (Custom modules is a plus) Strong background on observability implementation, alert refinements and troubleshooting skills, ability to recommend improved observability Azure DevOps: infra pipelines using Terraform AKS; configuration, provisioning, troubleshooting etc. Knowlege of Azure Cosmos DB, SQL DB for provisioning, troubleshooting. Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices. Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability. Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting. Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance. Coordinate vendor escalations and support requests to resolve critical issues efficiently. Infrastructure as Code (IaC) Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation. Windows Administration (Expected some level of experience in the past if not current) Manage, maintain and troubleshoot Windows Server environments across physical and virtual platforms Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications. Configure, manage, and troubleshoot Microsoft IIS for hosting internal and external web applications. Perform system upgrades, patch management, and capacity planning. Monitor system performance and availability; implement improvements and resolve issues proactively. Collaborate with development, security, and network teams to ensure optimal configuration and integration of systems. Provide L3/L4-level support for infrastructure incidents and changes. File System Capacity & CPU and Memory Performance Management. Network connectivity troubleshooting Proficient in diagnosing and resolving network connectivity issues in Windows environments Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting Ability to analyse and interpret Event Viewer logs for network-related errors Experienced in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems. Familiarity with Windows Firewall and Defender configuration or network traffic control Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA) Competent in using PowerShell for network diagnostics and automation Experience troubleshooting domain join issues and Active Directory network dependencies Patching using Cloud Native patching tools. Virtual Machine Backup and File System recovery. Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services). Qualifications Experience: Total of 10+ years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired) Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers. Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices. Communication: Excellent verbal and written communication skills.

Desktop support – L1 Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol, Panchmahal Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience : College student – 6-Month Internship Fresher - 6 Month On job training Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: IT Support: 1 year (Required) Work Location: In person

Desktop support – L1 Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol, Panchmahal Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience : College student – 6-Month Internship Fresher - 6 Month On job training Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: IT Support: 1 year (Required) Work Location: In person

Job Profile: Junior Network Engineer (1 Year Experience) Experience: 1 Year Location: Hyderabad Roles & Responsibilities: 1. Network Maintenance & Support: Monitoring LAN/WAN infrastructure performance and availability. Assisting in troubleshooting network issues and outages. Maintaining network hardware such as switches, routers, access points, and firewalls. 2. Configuration & Installation: Basic configuration of routers, switches . Installing and managing Wi-Fi access points and wired LAN setups. Supporting IP addressing, subnetting, and VLAN configurations. 3. User Support: Providing Level 1/2 support for network-related issues. Assisting users with connectivity problems (wired and wireless). Coordinating with ISPs or vendors for network downtimes and escalations. 4. Documentation: Maintaining up-to-date documentation of network layouts, configurations, and logs. Keeping inventory of network equipment and licenses. 5. Project Support: Supporting small IT/network infrastructure projects and upgrades. Assisting in new office setups, relocation's, or expansions. Technical Skills: Networking Concepts: OSI model, TCP/IP, Subnetting, VLANs, DNS, DHCP Routing & Switching: Basic configuration and troubleshooting of routers and switches Tools: Wireshark, PING, Tracert, Nmap (basic), Putty, TFTP, Packet Tracer Operating Systems: Windows, basic Linux knowledge Firewall/Security: Understanding of basic firewall and NAT rules Cabling: Basic knowledge of Ethernet cabling (Cat5/6), patch panels, and crimping Soft Skills: Problem-solving and analytical thinking Good communication and teamwork Willingness to learn and adapt to new technologies Certifications (if any): Preferred: CCNA (Cisco Certified Network Associate) Training: Any hands-on networking lab/project experience is a plus

Job Profile: Junior Network Engineer (1 Year Experience) Experience: 1 Year Location: Hyderabad Roles & Responsibilities: 1. Network Maintenance & Support: Monitoring LAN/WAN infrastructure performance and availability. Assisting in troubleshooting network issues and outages. Maintaining network hardware such as switches, routers, access points, and firewalls. 2. Configuration & Installation: Basic configuration of routers, switches . Installing and managing Wi-Fi access points and wired LAN setups. Supporting IP addressing, subnetting, and VLAN configurations. 3. User Support: Providing Level 1/2 support for network-related issues. Assisting users with connectivity problems (wired and wireless). Coordinating with ISPs or vendors for network downtimes and escalations. 4. Documentation: Maintaining up-to-date documentation of network layouts, configurations, and logs. Keeping inventory of network equipment and licenses. 5. Project Support: Supporting small IT/network infrastructure projects and upgrades. Assisting in new office setups, relocation's, or expansions. Technical Skills: · Networking Concepts: OSI model, TCP/IP, Subnetting, VLANs, DNS, DHCP· Routing & Switching: Basic configuration and troubleshooting of routers and switches· Tools: Wireshark, PING, Tracert, Nmap (basic), Putty, TFTP, Packet Tracer· Operating Systems: Windows, basic Linux knowledge· Firewall/Security: Understanding of basic firewall and NAT rules· Cabling: Basic knowledge of Ethernet cabling (Cat5/6), patch panels, and crimping Soft Skills: · Problem-solving and analytical thinking· Good communication and teamwork· Willingness to learn and adapt to new technologies Certifications (if any): · Preferred: CCNA (Cisco Certified Network Associate)· Training: Any hands-on networking lab/project experience is a plus Job Type: Contractual / Temporary Contract length: 12 months Pay: Up to ₹280,000.00 per year Application Question(s): Do you have relevant experience in Network Protocols, Switching concepts, VLANs, STP? What is your current CTC? Expected CTC? Notice Period Experience: Network engineering: 1 year (Preferred) Work Location: In person

We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments. This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance. Responsibilities Administer Windows Server environments (2008–2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring Configure and troubleshoot network devices like switches, routers, and firewalls Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN Support integration and maintenance of endpoint security tools Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation Supervise IT asset management, coordinate hardware procurement, and liaise with vendors Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation Participate in compliance audits (ISO/ISAE) and infrastructure assessments Collaborate with global teams to optimize processes and enhance operational efficiency Requirements 8–12 years of experience in IT infrastructure support and administration Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN Background in Palo Alto firewalls and endpoint security solutions Familiarity with troubleshooting tools like ping, tracert, and nslookup Nice to have Competency in working with Palo Alto technologies Understanding of compliance standards and requirements for ISO/ISAE audits Flexibility to adapt to emerging IT technologies suitable for enterprise environments

Desktop support – L1 Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol, Panchmahal Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience : College student – 6-Month Internship Fresher - 6 Month On job training Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: IT Support: 1 year (Required) Work Location: In person

Desktop support – L1 Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol, Panchmahal Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience : College student – 6-Month Internship Fresher - 6 Month On job training Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: IT Support: 1 year (Required) Work Location: In person

Core Competencies:  Computer Assembly & Hardware Troubleshooting  Operating Systems: Windows, Linux (RHEL, Ubuntu, CentOS, Fedora)  Router & Switch Configuration (Static/Dynamic Routing, VLAN)  IP Addressing, Subnetting, TCP/IP  LAN/WAN Setup, Network Cabling & Crimping  Printer & Peripheral Setup, BIOS/CMOS Configuration  Network Tools: Ping, ipconfig, tracert  Antivirus & Firewall Installation  Wi-Fi Configuration & Remote Desktop Support (TeamViewer)  Installation of Drivers, System Optimization  DNS, DHCP Configuration Technical Skills:  Hardware: Installation, Troubleshooting, Device Driver Configuration  Networking: VLAN, Routing Protocols, LAN/WAN Setup  Tools: TeamViewer, Remote Desktop, Patch Panels  Protocols: TCP/IP, DNS, DHCP  Security: Antivirus/Firewall Setup PERSONAL INFORMATION: Father’s Name : chandan mailagani Date of Birth : 26, Jun, 1989 Languages Known : English, Telugu Present Address : #32 Siri’s Green City Deshaipet,Warangal-TG chandan mailagani

3 - 5 Years 4 Openings Trivandrum Role description We are looking for a skilled and proactive Technical Support Engineer / Service Desk Analyst with a fair understanding of ITIL framework and experience in providing end-to-end IT infrastructure support. The ideal candidate will be responsible for delivering desktop support, managing customer infrastructure, and contributing to system reliability and performance through effective troubleshooting and monitoring. Key Responsibilities Provide Level 1/Level 2 technical support for end-users, ensuring quick resolution of hardware, software, and network-related issues. Support desktop/laptop configuration, software installation, and troubleshooting. Monitor and maintain IT systems using tools such as Nagios, SolarWinds, and SCOM. Handle incident tickets using ticketing tools like ServiceNow or Remedy. Assist in network troubleshooting using basic tools and commands (ping, tracert, netstat). Perform basic IP addressing and network diagnostics; familiar with show commands on routers and switches. Support infrastructure monitoring and event management. Contribute to IT security operations including basic threat hunting and incident response. Work with SIEM tools such as QRadar, LogRhythm, or Splunk. Participate in storage and backup operations, including understanding RAID, SAN, and backup tools. Perform basic server administration tasks, such as OS backup, file sharing, and system security. Support database-related activities including basic SQL queries and relational database concepts. Provide end-user computing support including MS Office, browsers, remote support tools, and endpoint troubleshooting. Technical Skills Networking: Basic understanding of IP addressing and network concepts Familiarity with routers and switches (basic commands) Hands-on with troubleshooting tools: ping, tracert, netstat, etc. Exposure to network monitoring tools (Nagios, Cacti, SolarWinds) Security: Understanding of cyber security incident response Exposure to SIEM tools (QRadar, LogRhythm, Splunk) Awareness of threat intelligence and OSINT tools Servers: Basic system administration (backup, file sharing, user security) Exposure to monitoring tools (SCOM, Nagios, New Relic) Storage & Backup: Knowledge of backup and restore operations Familiarity with RAID, SAN, and storage monitoring tools Understanding of backup appliances and tape libraries Database: Basics of SQL and relational databases Familiarity with database tools (MySQL, Postgres, MS Access) Understanding of normalization, indexing, triggers End-User Computing: Hands-on with endpoint support and remote tools Proficiency in MS Office and browsers Basic troubleshooting for desktop environments Preferred Qualifications Fair understanding of the ITIL framework Strong communication and customer service skills Ability to work independently and prioritize tasks Relevant certifications (CompTIA, ITIL, CCNA, etc.) are a plus Skills Technical Support,Service Desk,Service Management About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Job description: We are hiring Customer Service Executives for our US-based Internet Service Provider (ISP) process . The role requires handling technical queries related to internet connectivity, modem/router setup, speed issues, and service disruptions. Candidates must have basic technical knowledge of networking and internet services. Responsibilities: Answer inbound customer calls and provide support for internet-related issues. Troubleshoot common technical problems (modem/router configuration, speed issues, DNS errors, etc.). Guide customers through technical steps in a clear, simple manner. Log issues and escalate to higher technical teams when needed. Ensure customer satisfaction through effective communication and resolution. Technical Knowledge Required: Understanding of internet basics, IP addresses, DNS, DHCP, LAN/WAN. Familiarity with routers/modems and their setup process. Ability to perform basic troubleshooting for connectivity issues. Knowledge of networking tools is a plus (ping, tracert, etc.). Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Work Location: In person Speak with the employer +91 7087959295

Role Description We are looking for a skilled and proactive Technical Support Engineer / Service Desk Analyst with a fair understanding of ITIL framework and experience in providing end-to-end IT infrastructure support. The ideal candidate will be responsible for delivering desktop support, managing customer infrastructure, and contributing to system reliability and performance through effective troubleshooting and monitoring. Key Responsibilities Provide Level 1/Level 2 technical support for end-users, ensuring quick resolution of hardware, software, and network-related issues. Support desktop/laptop configuration, software installation, and troubleshooting. Monitor and maintain IT systems using tools such as Nagios, SolarWinds, and SCOM. Handle incident tickets using ticketing tools like ServiceNow or Remedy. Assist in network troubleshooting using basic tools and commands (ping, tracert, netstat). Perform basic IP addressing and network diagnostics; familiar with show commands on routers and switches. Support infrastructure monitoring and event management. Contribute to IT security operations including basic threat hunting and incident response. Work with SIEM tools such as QRadar, LogRhythm, or Splunk. Participate in storage and backup operations, including understanding RAID, SAN, and backup tools. Perform basic server administration tasks, such as OS backup, file sharing, and system security. Support database-related activities including basic SQL queries and relational database concepts. Provide end-user computing support including MS Office, browsers, remote support tools, and endpoint troubleshooting. Networking Technical Skills Basic understanding of IP addressing and network concepts Familiarity with routers and switches (basic commands) Hands-on with troubleshooting tools: ping, tracert, netstat, etc. Exposure to network monitoring tools (Nagios, Cacti, SolarWinds) Security Understanding of cyber security incident response Exposure to SIEM tools (QRadar, LogRhythm, Splunk) Awareness of threat intelligence and OSINT tools Servers Basic system administration (backup, file sharing, user security) Exposure to monitoring tools (SCOM, Nagios, New Relic) Storage & Backup Knowledge of backup and restore operations Familiarity with RAID, SAN, and storage monitoring tools Understanding of backup appliances and tape libraries Database Basics of SQL and relational databases Familiarity with database tools (MySQL, Postgres, MS Access) Understanding of normalization, indexing, triggers End-User Computing Hands-on with endpoint support and remote tools Proficiency in MS Office and browsers Basic troubleshooting for desktop environments Preferred Qualifications Fair understanding of the ITIL framework Strong communication and customer service skills Ability to work independently and prioritize tasks Relevant certifications (CompTIA, ITIL, CCNA, etc.) are a plus Skills Technical Support,Service Desk,Service Management

Milliman is among the world’s largest providers of actuarial and related products and services. For over 75 years, we have been delivering market-leading solutions in the areas of employee benefits, healthcare, insurance, and financial services. With more than 2,000 professionals across the globe, Milliman is known for innovation, integrity, and excellence. We invest in continuous learning, diversity and inclusion, and community impact, making Milliman a great place to grow your career Duties/Responsibilities Provide Tier 1 IT operational incident support, troubleshooting infrastructure, hosted applications, and escalating issues as needed. Ensure timely communication regarding system incidents, enhancements, and scheduled maintenance. Review and remediate non-critical alerts proactively and report on operational metrics. Support server infrastructure including physical/virtual machines, Active Directory, monitoring, logging, and ticketing systems. Perform routine updates such as firmware, security patches, and platform upgrades. Assist in DevOps activities including promoting product code and operational changes. Support compliance activities related to SOC 2 and internal audits by providing documentation and evidence. Maintain detailed documentation of assets, processes, and procedures while identifying areas of improvement. Participate in vulnerability and risk management initiatives. Provide after-hours and weekend support during scheduled change events. Maintain on-call availability to respond to critical system alerts. Required Skills & Attributes Excellent problem-solving and analytical skills. Strong communication abilities (both written and verbal). Ability to work under pressure in a fast-paced, complex environment. Strong organizational and time management skills. High degree of integrity and accountability. Ability to work effectively in a distributed/global team environment. Required Skills And Qualifications 8+ years of experience in server, storage, database, and backup administration. 5+ years of expertise in Microsoft technologies (Windows Server, Hyper-V, IIS, SQL Server, Entra ID, Active Directory, RDS, VDI, etc.). Hands-on experience with on-premise networked technologies and ITIL/Agile/SOC 2 environments. Proven ability to manage mission-critical, multi-tiered systems. Bachelor’s degree in any discipline or equivalent experience. Preferred Skills And Qualifications Experience in automation/scripting (PowerShell). Familiarity with networking tools (packet capture, nmap, tracert, putty, etc.). Proficiency in Microsoft Office Suite. Strong leadership, project management, and decision-making skills. Continuous learning mindset and ability to adapt to change.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience OR 7+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications Solid technical expertise in VMware technologies such as NSX-T, HCX, vCenter, vSAN, vMotion, and High Availability, supported by one or more VMware certifications. vCloud Director and/or ARIA is strongly desired. Strong understanding of networking concepts including DNS, NAT, and the OSI Model, along with hands-on experience using tools like ping, tracert, tracemon, and tcpdump. Well-versed in virtualization concepts, contributing to efficient and scalable infrastructure solutions. Openness to providing weekend coverage when needed. Familiarity with LDAP, Security, and Operating System Internals is a strong asset. Experience with Microsoft Azure Cloud components such as Network, Compute, and Storage is highly valued. Holding a Cisco CCNA or CCNP certification is a plus. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply Before: 31-08-2025 Job Role: Technical Support Engineer | Azure managed services Location: Coimbatore Experience: Fresher CTC: Depends on Interview Job Summary In this role of technical support engineer | Azure Managed Services, the individual will be responsible for all Azure Managed Services related activities for our customers. Managed service activities includes monitoring health of the services, remediation of alerts/incidents, providing Level 1 technical support, administration of Windows/Linux VMs and provisioning/deprovisioning of Azure services. Technical support engineer will work with Level 2/3 resources and Microsoft support team for escalation support. Technical support engineers will work on all the shifts on a monthly rotation basis. Technical Support Engineer Should Have Knowledge In The Following Conceptual knowledge of Azure IaaS, PaaS deployments and administration Experience on Azure IaaS core services such as Network, Storage, Compute, Database, etc. Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux) Understanding of Virtualization concepts and virtual system administration Familiarity with SAN/NAS, Hyper-V/VMWare, iSCSI Familiarity with networking concepts including TCP/IP, NAT, DNS Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc. Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.) Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Senior Executive EXL/SE/1435682 Digital SolutionsNoida Posted On 30 Jul 2025 End Date 13 Sep 2025 Required Experience 2 - 3 Years Basic Section Number Of Positions 3 Band A2 Band Name Senior Executive Cost Code G090529 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 500000.0000 - 700000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group EXL Digital Sub Group Digital Solutions Organization Digital Solutions LOB Digital Solutions SBU PayMentor Country India City Noida Center Noida - Centre 59 Skills Skill CUSTOMER SERVICE MONITORING ENGINEERS TROUBLESHOOTING COMPUTER TROUBLESHOOTER TECHNICAL DATA ANALYSIS Minimum Qualification B.TECH/BE BACHELOR OF SCIENCE (BSC) BCA Certification No data available Job Description Job Description – Digital Transformation- 24x7 Support Engineer Position Title, Responsibility Level Junior- Support Engineer Function - Digital Reports to AM/Manager Regular/Temporary: Regular Grade – A2 Location Noida, India Objectives of the Role: We are seeking an experienced 24x7 Support Engineer / IT Operations Engineer to ensure continuous and uninterrupted operation of critical IT systems and infrastructure by providing round-the-clock monitoring, support, and rapid incident response. The 24x7 Engineer plays a crucial role in minimizing downtime, maintaining service availability, and supporting business continuity for global operations. Responsibilities Monitor IT infrastructure, systems, and applications 24x7 to ensure optimal performance and availability. Respond to incidents, alerts, and outages in real-time and follow standard operating procedures for resolution or escalation. Perform root cause analysis and document incidents, resolutions, and preventive measures. Work in rotational shifts (including nights, weekends, and holidays) to provide continuous operational coverage. Coordinate with L2/L3 support, vendors, and other internal teams for advanced troubleshooting and escalation. Execute routine operational tasks such as system health checks, backup monitoring, batch job status validation, and performance tuning activities. Use monitoring tools (e.g., SolarWinds, Nagios, Splunk, Zabbix, SCOM) to proactively identify system issues. Maintain and update technical documentation, SOPs, and knowledge base articles for operational reference. Ensure adherence to SLAs, security standards, and compliance policies during all support activities. Participate in change management processes and support planned deployments or patching activities during off-business hours. Continuously improve system monitoring, alerting thresholds, and automation for routine tasks. Provide handover reports at the end of each shift to ensure seamless transition between teams. Skills Technical Skills Windows/Linux servers, cloud platforms (AWS/Azure), network devices, firewalls, databases (Oracle, SQL Server), enterprise applications, Active Directory, virtualization (VMware, Hyper-V), ServiceNow. Operating Systems Windows Server (2012/2016/2019/2022) Linux/Unix (Red Hat, CentOS, Ubuntu) File system management, user/group management, basic scripting (Bash/PowerShell) Networking & Infrastructure TCP/IP, DNS, DHCP, HTTP/S, FTP, VPN Basic knowledge of routing, switching, firewalls Load Balancer configuration (F5, HAProxy, Nginx) Network troubleshooting using tools like ping, tracert, netstat, nslookup Monitoring & Logging Tools Splunk, ELK Stack (Elasticsearch, Logstash, Kibana) Cloud-native monitoring: CloudWatch, Azure Monitor, Datadog Security & Access Management Active Directory & Group Policy Role-based access control, IAM (on cloud) Antivirus/endpoint security monitoring Soft skills (Desired) Strong analytical and problem-solving skills Excellent communication and teamwork Ability to work under pressure and in high-stakes environments Attention to detail and commitment to service excellence Education Requirements B.E. / B.Tech / B.Sc. / BCA ServiceNow Certified System Administrator (for roles involving ITSM tools) Work Experience Requirements: Must Have: Minimum 2 years of relevant experience as 24x7 Support Engineer / IT Operations Engineer in the IT industry. Provided round-the-clock L1/L2 support for critical enterprise applications across multiple environments (Production, UAT, Dev). Diagnosed and resolved incidents, service requests, and user-reported issues within SLA timelines using ServiceNow and Jira Service Desk. Performed log analysis and initial triage for application errors, server issues, job failures, and performance bottlenecks. Escalated complex issues to development, infrastructure, or database teams with well-documented analysis and RCA inputs. Conducted shift handovers with detailed summaries of open incidents, action items, and follow-ups. Participated in weekly deployments, release validations, and post-deployment support for major rollouts. Performed health checks, backups, patch validation, and maintenance tasks during off-business hours. Maintained knowledge base articles, SOPs, and known error documents for recurring issues and L1 resolution. Preferred Skills: Proficiency in tools like Splunk, AppDynamics, Dynatrace, or ELK Stack for real-time alerting and performance diagnostics Ability to write simple PowerShell, Bash, or Python scripts to automate routine tasks, log parsing, or health checks. Workflow Workflow Type Digital Solution Center

Job Description Job Description – Digital Transformation- 24x7 Support Engineer Position Title, Responsibility Level Junior- Support Engineer Function - Digital Reports to AM/Manager Regular/Temporary: Regular Grade – A2 Location Noida, India Objectives Of The Role We are seeking an experienced 24x7 Support Engineer / IT Operations Engineer to ensure continuous and uninterrupted operation of critical IT systems and infrastructure by providing round-the-clock monitoring, support, and rapid incident response. The 24x7 Engineer plays a crucial role in minimizing downtime, maintaining service availability, and supporting business continuity for global operations. Responsibilities Monitor IT infrastructure, systems, and applications 24x7 to ensure optimal performance and availability. Respond to incidents, alerts, and outages in real-time and follow standard operating procedures for resolution or escalation. Perform root cause analysis and document incidents, resolutions, and preventive measures. Work in rotational shifts (including nights, weekends, and holidays) to provide continuous operational coverage. Coordinate with L2/L3 support, vendors, and other internal teams for advanced troubleshooting and escalation. Execute routine operational tasks such as system health checks, backup monitoring, batch job status validation, and performance tuning activities. Use monitoring tools (e.g., SolarWinds, Nagios, Splunk, Zabbix, SCOM) to proactively identify system issues. Maintain and update technical documentation, SOPs, and knowledge base articles for operational reference. Ensure adherence to SLAs, security standards, and compliance policies during all support activities. Participate in change management processes and support planned deployments or patching activities during off-business hours. Continuously improve system monitoring, alerting thresholds, and automation for routine tasks. Provide handover reports at the end of each shift to ensure seamless transition between teams. Skills Technical Skills Windows/Linux servers, cloud platforms (AWS/Azure), network devices, firewalls, databases (Oracle, SQL Server), enterprise applications, Active Directory, virtualization (VMware, Hyper-V), ServiceNow. Operating Systems Windows Server (2012/2016/2019/2022) Linux/Unix (Red Hat, CentOS, Ubuntu) File system management, user/group management, basic scripting (Bash/PowerShell) Networking & Infrastructure TCP/IP, DNS, DHCP, HTTP/S, FTP, VPN Basic knowledge of routing, switching, firewalls Load Balancer configuration (F5, HAProxy, Nginx) Network troubleshooting using tools like ping, tracert, netstat, nslookup Monitoring & Logging Tools Splunk, ELK Stack (Elasticsearch, Logstash, Kibana) Cloud-native monitoring: CloudWatch, Azure Monitor, Datadog Security & Access Management Active Directory & Group Policy Role-based access control, IAM (on cloud) Antivirus/endpoint security monitoring Soft Skills (Desired) Strong analytical and problem-solving skills Excellent communication and teamwork Ability to work under pressure and in high-stakes environments Attention to detail and commitment to service excellence Education Requirements B.E. / B.Tech / B.Sc. / BCA ServiceNow Certified System Administrator (for roles involving ITSM tools) Work Experience Requirements Must Have: Minimum 2 years of relevant experience as 24x7 Support Engineer / IT Operations Engineer in the IT industry. Provided round-the-clock L1/L2 support for critical enterprise applications across multiple environments (Production, UAT, Dev). Diagnosed and resolved incidents, service requests, and user-reported issues within SLA timelines using ServiceNow and Jira Service Desk. Performed log analysis and initial triage for application errors, server issues, job failures, and performance bottlenecks. Escalated complex issues to development, infrastructure, or database teams with well-documented analysis and RCA inputs. Conducted shift handovers with detailed summaries of open incidents, action items, and follow-ups. Participated in weekly deployments, release validations, and post-deployment support for major rollouts. Performed health checks, backups, patch validation, and maintenance tasks during off-business hours. Maintained knowledge base articles, SOPs, and known error documents for recurring issues and L1 resolution. Preferred Skills Proficiency in tools like Splunk, AppDynamics, Dynatrace, or ELK Stack for real-time alerting and performance diagnostics Ability to write simple PowerShell, Bash, or Python scripts to automate routine tasks, log parsing, or health checks.

We are seeking an experienced and motivated IT Support Specialist to join our team in Vadodara. This position is a combined first line and second line of technical support for end users, providing hardware, software, and network troubleshooting across local and global operations. The ideal candidate will have strong problem-solving abilities, a collaborative mindset, and hands-on experience supporting IT infrastructure in a fastpaced environment. What You'll Do Support Specialists are the first line of support for our users and will handle all incoming tickets. The IT Support Specialist will also assist with handling other tickets globally based on priority and availability. General IT Responsibilities Respond to and manage telephone and ticket-based IT requests. Troubleshoot and support Windows OS, Office365, and other enterprise applications. Recognize and escalate complex problems to appropriate business unit IT teams. Research and resolve advanced issues when time permits, documenting solutions for knowledge base use. Mentor junior help desk staff on troubleshooting techniques. Assist in system onboarding/offboarding tasks and asset tracking. Network Support Responsibilities Provide basic to intermediate troubleshooting for LAN/WAN issues. Support configuration and troubleshooting of network devices (routers, switches, access points, firewalls). Assist in maintaining Wi-Fi access and VPN connectivity for end users. Monitor network performance and assist in identifying and resolving bottlenecks. Coordinate with global IT infrastructure teams to implement network-related changes or upgrades. Maintain documentation for network topology, cabling, and IP allocations. What You'll Bring Bachelor’s degree (or equivalent diploma) in Computer Science, Information Technology, or a related field. 2–4 years of relevant experience in IT support, preferably in a global or enterprise environment. Working knowledge of IP addressing, DNS, DHCP, and network protocols. Familiarity with basic network diagnostic tools (e.g., ping, tracert, ipconfig). Ability to prioritize and manage multiple support issues efficiently. Willingness to learn specific network technologies and grow into an internal expert Experience supporting Windows 11/10 and Microsoft Office365 environments. Exposure to Active Directory user administration. Familiarity with remote support tools such as TeamViewer, AnyDesk, or MS Remote Desktop. Ability to communicate clearly and professionally in English, both written and verbal. What We Value Knowledge of IT security concepts or frameworks (e.g., ISO 27001, NIST 800-53) is a plus. Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or CCNA are preferred but not required. Strong customer service orientation and commitment to delivering quality support. Proactive mindset with the ability to learn and adapt in a dynamic IT environment. Comfortable working both independently and as part of a distributed global team.

Job Title: Assistant System Administrator Location: Chennai Company Name: Swift Prosys Pvt Ltd Position Type : Full-Time Qualification: BE/Btech/Diploma Gender: Male Candidates Preferred Notice Period : Immediate Joining Preferred Job Summary: We are looking for a proactive and detail-oriented Assistant System Administrator with 0 to 1 year of experience in system installation, hardware troubleshooting, and basic networking . This is an excellent opportunity for freshers looking to kick-start their career in IT infrastructure support. Key Responsibilities: Install, configure, and maintain desktops, laptops, printers, and other peripherals. Assist in setting up operating systems (Windows/Linux) and required software. Perform routine hardware diagnostics and troubleshooting. Support LAN/WAN setup and basic network troubleshooting. Monitor system performance and perform basic preventive maintenance. Maintain IT asset inventory and update records regularly. Assist senior admins in server maintenance and patch management. Provide first-level support for user issues and escalate complex problems. Ensure data backup processes are followed regularly. Maintain documentation for procedures and IT infrastructure. Required Skills: Basic knowledge of computer hardware and peripherals. Understanding of Windows and/or Linux operating systems. Familiarity with LAN/WAN concepts, IP addressing, and basic networking tools (ping, tracert, etc.). Hands-on experience with system installation and driver configuration. Good problem-solving and communication skills. Ability to work independently and in a team environment. Qualifications: Diploma/BE/B.Tech in Computer Science, IT, or related field. Relevant certifications (optional but preferred): CompTIA A+ CCNA (basic level) Microsoft Certified: Modern Desktop Administrator Associate Preferred Candidate: Recent graduate or up to 1 year of experience in IT Support/System Administration. Enthusiastic about learning and growing in system/network administration. Willing to work flexible hours if required. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Application Question(s): What is your current CTC? What is your expected CTC? Education: Bachelor's (Required) Experience: overall: 1 year (Required) Work Location: In person

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. " SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers . SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.” Job Title: Technical Support Specialist Position Type: Permanent Location: Kochi Starting Date: ASAP From start-up to industry leader, the SOTI story is truly inspirational. Our Founder and CEO, Carl Rodrigues, is one of the pioneers of Enterprise Mobility Management. From the beginning, Carl has had a vision of growth and innovation. Employees are driven to make an impact, to offer a unique value and most importantly, be part of a winning team. What We’re Looking For: At SOTI, our people are our most important resource. We are looking for focused and ambitious engineers from the background of computer networking, information technology, computer science or related technical field to join the team as a Technical Support Specialist. In this role, you will work with the Technical Support Team managing the current workload from a variety of global clients we help supervise their enterprise mobility management. Within our Technical Support Department, we have a mixture of cultures and technical professionals who work collaboratively to ensure we provide efficient solutions for our customers to guarantee their business functions operate smoothly. If you are eager to demonstrate your understanding of computer networking principles, problem-solving abilities in a fast-paced environment and you are willing to learn it is a great fit for you. This role offers in depth training & development as well as real career development opportunities. Dependent on your work ethic and how quick you apply yourself you can have a long-lasting for filling career with SOTI, we are at a crucial stage of growth in the business, so the opportunities are endless. You will be taking part in dynamic stimulating projects with a tailored training plan in place ensuring you continue to learn & develop technical knowledge while also expanding communication and soft skills. What You’ll Do: Provide telephone and email based post-sales technical support to our Japanese Speaking customers Work in Flexible Shift timing as per the need Work on ad-hoc projects, initiatives and other duties as assigned Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products. Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows) Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential Knowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM. Knowledge of Monitoring, Server backup and networking tools and best practices Hands on Experience in configuring High Availability, Load Balancing for Mobile Infrastructure Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. Hands-on of basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on of collecting and reading wire-shark logs. Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred. Extensive knowledge of Various IP classes and difference between Public and Private IP. Overview of MDM technology. Understanding of system files like Hosts, Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Japanese Speaking Customers. Good communication, documentation, and soft skills. Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Ability to communicate technical issues clearly in person, on the telephone and in written documents. Strong customer focus and ability to manage client expectations. Key traits we’re looking for: Passionate Hunger to learn and develop Team player Creativity Work hard play harder Confident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Job Summary: We are seeking a proactive and customer-focused Technical Support Engineer to join our support team. The ideal candidate will be responsible for diagnosing and resolving technical issues, providing timely solutions to customers, and ensuring high levels of customer satisfaction. Key Responsibilities: Respond to customer queries via phone, email, chat, or ticketing systems. Troubleshoot hardware, software, and network-related issues. Identify root causes and provide permanent fixes or workarounds. Escalate complex issues to Tier 2/3 teams or development engineers. Maintain detailed documentation of support interactions and solutions. Collaborate with internal teams (QA, Development, Product) to address recurring issues. Guide customers through product features and functionality. Ensure adherence to service-level agreements (SLAs). Participate in knowledge base creation and maintenance. Provide remote desktop support as needed. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, or related field. Proven experience in a technical support or help desk role. Strong understanding of operating systems (Windows/Linux/Mac). Familiarity with networking concepts (TCP/IP, DNS, DHCP). Knowledge of troubleshooting tools (ping, tracert, Wireshark). Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Strong problem-solving and analytical skills. Job Type: Full-time Pay: ₹10,142.76 - ₹30,385.79 per month Experience: Technical support: 1 year (Preferred) Customer support: 1 year (Preferred) Work Location: In person Expected Start Date: 10/08/2025