A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview
The Senior Business Analyst serves as a pivotal link between business objectives and technology solutions, steering organization toward informed decision-making and sustainable growth. This role combines expert analytical skills, industry knowledge, and exceptional communication to solve complex business challenges and drive transformation initiatives. The Senior Business Analyst works across departments to elicit requirements, optimize processes, and leverage data-driven insights, ensuring that strategies align with organizational goals.
Key Accountabilities and main responsibilities
Strategic Focus
- Lead the elicitation, validation, and documentation of complex business requirements and use cases through stakeholder interviews, collaborative workshops, and in-depth data analysis
- Conduct end-to-end data analysis to support strategic decision-making across business units.
- Assess both current and future state processes, translating business objectives into clear, actionable requirements and user stories
- Engage with stakeholders across various business units to identify needs, challenges, and opportunities
- Conduct workshops, interviews, and surveys to comprehensively collect and validate both business and technical requirements
- Map, model, and evaluate existing business processes to identify improvement opportunities, streamline operations, and enhance efficiency
Operational Management
- Translate business needs into actionable specifications and collaborate closely with Solution Architect, Product Manager, Developers, and QA to design and implement effective business solutions and achieve strategic goals
- Prepare detailed documentation, including Business Case analysis, Functional Specifications, User Acceptance criteria and support UAT
- Support Business Readiness initiatives, contributing to training, communication, and transition activities for seamless project delivery and adoption
- Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through
- Make portfolio level recommendations pertaining to workplace continuous improvement opportunities, role efficiency gains, as well as other aspects of delivery as and when the opportunity arises
People Leadership
- Serve as a Subject Matter Expert on cross-functional teams, ensuring alignment between business objectives and project deliverables
- Proactively identify emerging risks and dependencies, and recommend effective solutions & Business Process improvements
- Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles
Governance & Risk
- Identify issues, risks and benefits of existing and proposed solutions and outline business impacts
- Drive business improvements through visibility of ongoing quality issues and initiatives
- Review team working practices/procedures to identify opportunities to improve quality or productivity
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Experience
- Bachelor’s degree in Business Administration, Finance, Information Technology, or related field. (Master’s degree preferred)
- Require 10+ years of overall experience & 6+ years relevant experience
- Expertise in requirements elicitation, documentation, and process mapping.
- Strong understanding and hands-on experience in Agile methodologies, Scrum Framework, Waterfall, Kanban
- Advanced proficiency in data analysis tools (Excel, Power BI, SQL, Tableau, etc.) and techniques (Optional)
- Experience within the target industry (e.g., BFSI, Healthcare, Retail, etc.)
- Demonstrated leadership in mentoring junior analysts and sharing expertise across the organization
Personal Attributes
- Exceptional communication, presentation, and interpersonal skills
- Critical thinking, problem-solving, and decision-making capabilities
- Empathetic and Pro-active leadership skills
- Comfortable working with ambiguity and rapidly changing environments, adapting strategies as needed
- Ability to influence decision-makers and drive business outcomes through persuasive analysis
- Continuous learning mindset, actively seeking out professional development and industry trends
- High attention to detail and commitment to delivering quality deliverables
