RESPONSIBILITIES Coordinate project including developing and coordinating realistic project estimates, plans and metrics Establish milestones and monitor adherence to plans and schedules, identify delivery risks, and obtain/drive mitigation strategies and solutions Ensure all releases are delivered as per the commitment, meet defined release criteria Collaborate with Product owners and application specialists to groom the product backlog Tracks team progress toward milestones/sprints, using key performance metrics to objectively identify if the team is on track or not Provide both high level and detailed project status and health to IT and business leadership Serve as a central point of contact for project questions Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc Drive cross-functional team activities and deliverables EXPERIENCE REQUIRED: 8+ years of Experience MUST HAVE SKILLS Experience in Kore.ai Platform Technical curiosity and a desire to understand how things work is essential Experience running projects using agile development principles, with knowledge of industry standard tools and best practices. Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate Detail oriented, but able to identify and communicate the biggest issues Decisive, action-oriented attitude; able and willing to own open issues and drive resolution Outstanding organizational, communication, interpersonal, and relationship building skills conducive to team development; able to work well in cross-functional teams. Strong verbal and written communication skills and excellent interpersonal skills; ability to motivate teams Passion for continuous process improvement Experience with Jira Agile and other collaborative tools is preferred NICE TO HAVE Experienced user of SharePoint, MS Project, Visio, and Excel This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical Experience working as technical lead/manager in previous experience is preferred Show more Show less

Roles and Responsibilities: 1. Addressing Customer Inquiries: Provide accurate information regarding ICICI Lombard products, services, and policies across various communication channels. 2. Managing Claims Process: Assist customers with filing and following up on claims, ensuring proper documentation and timely resolution. 3. Troubleshooting and Issue Resolution: Resolve customer complaints or issues by identifying problems and offering appropriate solutions in a timely manner. 4. Processing and Updating Customer Requests: Handle requests for policy renewals, cancellations, amendments, and updates to customer details. 5. Providing Support for Payments and Billing Inquiries: Assist customers with premium payments, billing issues, and clarification of charges or refunds. 6. Upselling and Cross-Selling Insurance Products: Suggest relevant additional products or services to customers based on their needs and current coverage. 7. Maintaining Accurate Records: Keep detailed and up-to-date records of customer interactions, requests, and resolutions in the system. 8. Providing Feedback and Reporting: Collect customer feedback and provide insights to management to improve products and services. 9. Ensuring Compliance with Company Policies: Adhere to company guidelines, regulatory standards, and ensure data protection when handling customer information. 10. Training and Product Knowledge Enhancement: Continuously improve knowledge of ICICI Lombard’s products, services, and industry regulations. 11. Building and Maintaining Customer Relationships: Foster long-term customer relationships by providing personalized support and ensuring customer satisfaction. Show more Show less

About the Role: We are seeking a dynamic and outgoing Community & Outreach Coordinator to drive public engagement initiatives for our brand. This role involves representing the company through webinars, events, social media interactions, and community-facing activities. The ideal candidate will be confident in public speaking, organized in planning outreach programs, and creative in expanding our audience reach. Key Responsibilities: Plan, host, and moderate webinars, online events, and live sessions. Act as a brand representative in external events, conferences, and meetups. Develop and execute outreach strategies to engage clients, partners, and the general public. Coordinate logistics for digital and physical outreach initiatives. Collaborate with marketing, sales, and product teams to align messaging. Maintain and nurture community relationships, feedback loops, and brand trust. Create post-event reports, feedback summaries, and outreach performance dashboards. Key Requirements: 2–4 years of experience in public relations, event coordination, community engagement, or a related field. Excellent verbal communication and presentation skills. Comfortable with webinar platforms (e.g., Zoom, GoToWebinar, Teams). Strong interpersonal and relationship-building abilities. Creative thinker with organizational skills and attention to detail. Ability to work independently and manage multiple initiatives simultaneously. Nice to Have: Experience in SaaS, recruitment, or technology-driven companies. Basic video editing or content creation experience for post-event promotions. Familiarity with CRM, event marketing, or email campaign tools. Show more Show less

Job Title: Talent Acquisition Group Head Location: Chennai, India Experience Required: 12–18 years Employment Type: Full-time Industry: Information Technology / Services / Consulting About the Role: We are looking for a strategic and driven Talent Acquisition (TA) Group Head to lead and elevate our recruitment efforts across all business verticals. This role will play a critical part in shaping hiring strategy, managing a high-performing TA team, and ensuring a steady pipeline of top-tier talent aligned with our growth goals. Key Responsibilities: Lead the end-to-end talent acquisition function across India and global regions as needed. Build and implement strategic hiring plans aligned with business goals across functions and geographies. Manage and mentor a team of recruiters and sourcing specialists to drive performance and delivery excellence. Partner with senior leadership, HRBPs, and business heads to understand manpower needs and workforce planning. Drive recruitment for niche, senior, and critical positions directly as needed. Optimize recruitment processes and leverage data to drive decision-making and improve hiring quality and speed. Build a strong employer brand and drive proactive candidate engagement initiatives, including campus hiring and diversity programs. Oversee vendor and agency partnerships, ensuring SLAs are met and costs are controlled. Ensure compliance with hiring policies, audits, and applicable labor regulations. Required Skills and Qualifications: Proven experience (12+ years) in talent acquisition, with at least 4–5 years in a leadership role managing large teams. Strong exposure to scaling hiring in IT/ITES/consulting environments. Excellent stakeholder management skills with experience working with C-level leaders. Deep knowledge of modern sourcing techniques, ATS systems, recruitment analytics, and employer branding. Strong analytical mindset with the ability to derive insights from data. Excellent communication, negotiation, and people leadership skills. Education: Bachelor's degree is mandatory; MBA or equivalent postgraduate qualification in HR is preferred. Show more Show less

Fluency in English and Hindi both Freshers can also apply. If experienced 6 months experience is mandatory. 5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night). Experience in Insurance Domain is a plus Show more Show less

Job Description Experience 6+ Years Immediate/Service Notice profiles preferred Face-to-Face Interview Process Responsibilities Leads multidimensional projects that involve multiple teams. Leads and works with other software engineers on design best practices and conducts code reviews. Resolves complex engineering problems, collaborating with others. Facilitates cross-functional troubleshooting, root cause analysis, and engages others when needed. Responsible for creating, evaluating, and contributing to feature detailed designs. Design, develop, and implement software utilizing an agile project cycle. Mentor team members and raise the bar for technical knowledge across a wide spectrum. Demonstrates thorough knowledge of information technology concepts, issues, trends, and best practices related to Cloud technologies and system integrations. Apply and share knowledge of security coding practices and secure system fundamentals Skills Strong proficiency in Java (v11+) with deep expertise in object-oriented programming, concurrency, and performance optimization. Hands-on experience with Spring Boot and the Spring Ecosystem , including Spring MVC, Spring Data, and Spring Security. Proficiency in containerization technologies such as Docker and orchestration tools like Kubernetes . Experience with RESTful architecture and microservices development, including API design, security, and scalability-related best practices. Strong knowledge of relational databases (PostgreSQL, MySQL, Oracle, etc.) and proficiency in writing efficient SQL queries and stored procedures. Experience working with cloud-based services such as AWS, GCP, or Azure , including serverless computing and managed database services. Familiarity with CI/CD methodologies and tools such as Jenkins, GitHub Actions, or GitLab CI/CD to automate build, test, and deployment pipelines. Experience with messaging and event-driven architectures ; knowledge of Kafka or RabbitMQ is a plus. Experience integrating with financial systems (e.g., Anaplan, Oracle Financials) is a plus. Strong problem-solving skills with a focus on writing clean, maintainable, and well-tested code. Excellent communication skills (verbal and written) and the ability to collaborate effectively with cross-functional teams. 5+ years of professional experience in backend development, preferably in enterprise or high-scale environments. Bachelor’s or Master’s in Computer Science, Engineering, or equivalent practical experience. Show more Show less

About the Role We are looking for a highly skilled and proactive Tech Lead to join our Conversational AI team , with a specific focus on the Kore.ai platform . This role requires hands-on experience in designing, developing, and deploying enterprise-grade virtual assistants and chatbot solutions using Kore.ai platform. As a Tech Lead, you will be responsible for leading a team of developers, working closely with business stakeholders, solution architects, and project managers to deliver scalable and intelligent conversational experiences. Key Responsibilities Lead the end-to-end technical implementation of chatbot/virtual assistant solutions using the Kore.ai platform . Collaborate with business analysts, UX designers, and product owners to define conversation flows, intents, and use cases. Design scalable and reusable bot architectures for enterprises, incorporating NLU, integrations, and omnichannel deployment. Guide the team in configuring NLP training, dialog flows, scripts, and backend integrations. Integrate chatbots with enterprise systems (CRM, ERP, ticketing platforms, etc.) using RESTful APIs or middleware. Drive best practices in bot performance optimization, error handling, fallback strategies, and analytics. Conduct code reviews, mentor junior developers, and ensure adherence to coding and design standards. Coordinate with QA teams to ensure robust testing and smooth go-lives. Maintain detailed documentation and ensure knowledge sharing within the team. Stay updated with the latest features in Kore.ai and Conversational AI trends to guide innovation. Required Skills & Qualifications 5–10 years of experience in software development, with 4–6 years in building Conversational AI solutions. Minimum 5+ Years experience working on Kore.ai platform Strong hands-on experience with the Kore.ai platform (Bot Builder, XO Platform, Digital Forms, Dialog Tasks, etc.). Proficiency in JavaScript, Node.js , and REST APIs. Experience in using LLMs to enable human like free flow conversations integrated with enterprise systems Good understanding of NLU/NLP concepts , entity extraction, and intent recognition. Hands-On experience in designing and delivering chatbots and voicebots Experience integrating bots with enterprise systems like Salesforce, SAP, ServiceNow, etc. Familiarity with RPA platforms , speech-to-text and text-to-speech technologies is a plus. Exposure to omnichannel deployment (Web, WhatsApp, MS Teams, Voice, etc.). Excellent problem-solving skills, attention to detail, and the ability to lead and collaborate across cross-functional teams. Strong verbal and written communication skills. Preferred Qualifications Kore.ai Certification (Developer or Architect level) is a strong plus. Experience working in BFSI, Healthcare, Travel or Telecom domains. Knowledge of cloud platforms (Azure, AWS, GCP). Agile/Scrum delivery experience. Show more Show less

Title: Java Lead Experience: 7+ Years Education: BE/BTech/MTech/MCA Skill Combination: Java , Spring Boot, Microservices, JD Should have 2+ years of team handling experience Should have experience in banking projects- corporate, retail, internet banking Should be comfortable working from office Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote teamwork, motivate, mentor and develop subordinates. Show more Show less

Job Purpose Summary Within the role of Customer Services Advisor, you will be tasked with delivering high quality customer centric solutions and being vocal about providing insights on what does not work for customers. You will have an opportunity to deal with a ‘moment of truth’ and it will be up to you on how well you do to turn it into a ‘moment of delight’. We’re a hard-working bunch and have an open culture to help fulfil your potential. You will need to work within a lively fast-paced customer service environment and demonstrate that you are able to delight our customers. You will be responsible for taking live chats from customers calling in relation to their bills, products, and services. Getting down to some specifics – what your day to day will look like  You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.  You will be responsible for creating Upsell/Cross sell opportunities while assisting inbound chats using the live chat channel  Take complete responsibility for providing accurate and relevant information and resolving customers’ queries on the first contact.  Take end-to-end ownership of the customer’s issue and follow through commitments.  Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way.  Use simple language, which is clearly understood by the customer.  Adhere to work schedule & thereby contributing to operational efficiencies.  Meet & maintain work ethics in congruence with organizational compliance.  Deliver consistently, maintaining warm & professional relationships.  Delivery on efficiency & commercial targets  Contribute to business profitability through various up-sell / cross-sell initiatives. As you become more experienced in the role, you will benefit from further key skill set development within the organisation, which in turn will allow you the flexibility and experience to offer support and assistance in response to business requirements beyond just the customer relations department. Skills & Competency Requirement  Excellent communication skills, written and verbal  Listening skills - being attentive, patient and listening without interrupting  Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles  Being persuasive and diligent  Achievement Orientation. Takes responsibility and stays focused on self-performance  Ability to work within a team and building relationship – with customers and team members  Listens and responds appropriately to other team members’ ideas  Problem Solving Skills. Build a logical approach to address problems.  Basic levels of computer proficiency  Working knowledge of MS Office applications like Word & Excel  Experience of working in live chat processes or customer services or Telecoms industry (Mandatory)  Experience with Upselling / Proactive Sales on live chat (Mandatory)

Job Title: Information Technology (IT) Recruiter (India, US and Canada) Job Summary: We are seeking a dynamic and results-driven IT Recruiter to join our talent acquisition team. The ideal candidate will have a strong understanding of various IT roles and technologies, combined with proven experience in sourcing, screening, and placing top tech talent. Key Responsibilities: Work closely with hiring managers to understand job requirements and team needs. Source candidates using job portals, databases, social media, and networking. Screen resumes, conduct interviews, and assess technical competencies. Manage the full recruitment life cycle – from sourcing to offer negotiation. Maintain candidate pipelines for current and future openings. Coordinate interviews, collect feedback, and ensure timely communication with stakeholders. Track recruiting metrics and generate weekly/monthly reports. Stay updated on industry trends and emerging technologies. Requirements: Bachelor’s degree in Human Resources, Computer Science, or related field. 1–5 years of proven experience in IT recruitment (in-house or agency). Strong knowledge of IT roles (e.g., developers, cloud engineers, data analysts, etc.) and tech stacks. Excellent communication and interpersonal skills. Hands-on experience with ATS tools and sourcing platforms (e.g., LinkedIn, Naukri, Monster, etc.). Ability to manage multiple requirements and work in a fast-paced environment. Preferred Qualifications: Experience working in a staffing agency or RPO setup. Exposure to international hiring (US/Canada markets). Certifications in HR or Recruitment Tools (e.g., LinkedIn Recruiter Certification).

Fluency in English and Hindi both Freshers can also apply. If experienced 6 months experience is mandatory. 5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night). Experience in Insurance Domain is a plus

Work Experience required: 5-7 years in the relevant field Job Description Responsibilities Leads multidimensional projects that involve multiple teams. Leads and works with other software engineers on design best practices and conducts code reviews. Resolves complex engineering problems, collaborating with others. Facilitates cross functional troubleshooting, root cause analysis and engages others when needed. Responsible for creating, evaluating, and contributing to feature detailed designs. Design, develop, and implement software utilizing an agile project cycle. Mentor others on the team and raise the bar for technical knowledge across a wide spectrum. Demonstrates thorough knowledge of information technology concepts issues, trends and best practices as they relate to Cloud technologies and system integrations. Apply and share knowledge of security coding practices and secure system fundamentals Skills Strong proficiency in Java (v11+) with deep expertise in object-oriented programming, concurrency and performance optimization. Hands-on experience with Spring Boot and the Spring Ecosystem , including Spring MVC, Spring Data, and Spring Security. Proficiency in containerization technologies such as Docker and orchestration tools like Kubernetes . Experience with RESTful architecture and microservices development, including API design, security, and scalability best practices. Strong knowledge of relational databases (PostgreSQL, MySQL, Oracle, etc.) and proficiency in writing efficient SQL queries and stored procedures. Experience working with cloud-based services such as AWS, GCP, or Azure , including serverless computing and managed database services. Familiarity with CI/CD methodologies and tools such as Jenkins, GitHub Actions, or GitLab CI/CD to automate build, test, and deployment pipelines. Experience with messaging and event-driven architectures ; knowledge of Kafka or RabbitMQ is a plus. Experience integrating with financial systems (e.g., Anaplan, Oracle Financials) is a plus. Strong problem-solving skills with a focus on writing clean, maintainable, and well-tested code. Excellent communication skills (verbal and written) and the ability to collaborate effectively with cross-functional teams. 5+ years of professional experience in backend development, preferably in enterprise or high-scale environments. Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.

Job Title: Information Technology (IT) Recruiter (US and Canada Markets) Job Summary: We are seeking a dynamic and results-driven IT Recruiter to join our talent acquisition team. The ideal candidate will have a strong understanding of various IT roles and technologies, combined with proven experience in sourcing, screening, and placing top tech talent. Key Responsibilities: Work closely with hiring managers to understand job requirements and team needs. Source candidates using job portals, databases, social media, and networking. Screen resumes, conduct interviews, and assess technical competencies. Manage the full recruitment life cycle – from sourcing to offer negotiation. Maintain candidate pipelines for current and future openings. Coordinate interviews, collect feedback, and ensure timely communication with stakeholders. Track recruiting metrics and generate weekly/monthly reports. Stay updated on industry trends and emerging technologies. Requirements: Bachelor’s degree in Human Resources, Computer Science, or related field. 1–5 years of proven experience in IT recruitment (in-house or agency). Strong knowledge of IT roles (e.g., developers, cloud engineers, data analysts, etc.) and tech stacks. Excellent communication and interpersonal skills. Hands-on experience with ATS tools and sourcing platforms (e.g., LinkedIn, Naukri, Monster, etc.). Ability to manage multiple requirements and work in a fast-paced environment. Preferred Qualifications: Experience working in a staffing agency or RPO setup. Exposure to international hiring (US/Canada markets). Certifications in HR or Recruitment Tools (e.g., LinkedIn Recruiter Certification).

Required Skills & Qualifications Primary Skills · Strong hands-on experience with Docker and Kubernetes for container orchestration. · Proficient in configuring Kubernetes resources using YAML or GitOps. · Solid understanding of microservices architecture and SDLC. · Experience with Ansible for configuration management. · Proficient in using Infrastructure-as-Code tools like Terraform, Pulumi, or CloudFormation. · Working knowledge of Git and version control systems. Secondary Skills · Experience with CI/CD tools such as Jenkins, AWS CodePipeline, or GitHub Actions. · Strong scripting skills in Python, Bash, or similar. · Familiar with Prometheus, Grafana, or similar tools for monitoring and alerting. · Experience managing multiple environments and maintaining deployment pipelines. · Excellent analytical, problem-solving, and communication skills. · Familiarity with Agile and DevOps methodologies. · Ability to handle incident management and perform effective root cause analysis. Qualifications · Bachelor’s degree in computer science, information technology, or a related field.

Job Description: Onboarding Americas restaurateurs on our Client's platform by pitching, convincing and getting them signed for one of the Client's commission packages. Responsibilities: Shift and schedule adherence. Timely follow ups and schedule call backs to customers where necessary. Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments / tasks. Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships. Display expertise thorough understanding of products and processes. Escalate problems/issues to the Supervisor / Technical Experts when warranted. Meet QA/QC requirements and other key performance metrics. Proactive communication with advertisers and stakeholders. Strict adherence to company policies and processes. Effective use of tools. Competencies: Driving For Results: Challenging, pushing the organization and themselves to excel and achieve. Customer Success: Doing the right thing for customers. Self motivated: Inspiring, enthusiastic and passionate about doing a good job. Strategic Planning: Able to strategize well. Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. Decision Making: Making good decisions in a timely and confident manner. Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization. Business Acumen: Understanding of business and concepts, and using both general and specific knowledge to be effective. Agility: Displaying agility in thoughts, decision-making and change management. Resilient & self-driven: A proactive & never give up attitude. Mandatory Skills.: Inside Sales Experience. Excellent communication skills (verbal and written) Strong phone presence Strong presentation skills at all levels Proven negotiation skills Analytical, with a strong focus on critical thinking Strong problem-solving ability Any graduation/ Diploma (10+2+3) Knowledge in Digital Marketing. Should be flexible with any shifts.

Primary Skills: Strong experience with Docker Kubernetes for container orchestration. Configure and maintain Kubernetes deployments, services, ingresses, and other resources using YAML manifests or GitOps workflows. Experience in Microservices based architecture design. Understanding of SDLC including CI and CD pipeline architecture. Experience with configuration management (Ansible). Experience with Infrastructure as code(Teraform/Pulumi/CloudFormation). Experience with Git and version control systems. Secondary Skills: Experience with CI/CD pipeline using Jankins or AWS CodePipeline or Github actions. Experience with building and maintaining Dev, Staging, and Production environments. Familiarity with scripting languages (e. g., Python, Bash) for automation. Monitoring and logging tools like Prometheus, Grafana. Knowledge of Agile and DevOps methodologies. Incidence management and root cause analysis. Excellent problem solving and analytical skills. Excellent communication skills. Mandatory work from Office