About the company: Making Trade Happen Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses. With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services. As a close-knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural. Every day, our teams are making trade happen. Join us! MISSION: Support the Asia Pacific Commercial Information teams by providing services on a full range of support tasks including but not limited to, offers, contract issuing, renewal support, documentation and tariffication for prospects, invoicing, service questions and request from clients on reports and rating. Ideal Candidate: Experience and Skills – Either B. Com fresher who is proactive and have good comm skills or 1-year experienced candidate with Customer service skills. The job description: Providing product and service information, resolving product and service problems. Clarifying customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Enhance customer experience across the life cycle through service and complaint resolution frameworks. Timely resolution of customer grievances. Coordinate with Legal / Compliance departments in resolution of regulator complaints. Driving Adoption and Penetration of new technology and systems to improve customer service Continuous engagement with internal partners for performance outcomes, deliverables, improvements. Assists in preparing global monthly/weekly reports, dashboards and metrics, and presents results and recommendations to a variety of audiences, including executive management Analyzes and reports on business performance by means of: Monthly performance, product/market/customer/integral profitability and Pricing/margin analysis. Contract management, Endorsements, invoicing and customer account creations using CRM tools. Provide support and maintenance to existing management information systems (MIS). Develops MIS documentation to allow for smooth operations and easy system maintenance. Provide strong reporting and analytical information support to management team. Generate both periodic and ad hoc reports as needed. Prepare presentations, Graphs and analytical reports. Analyze business information to identify process improvements for increasing business efficiency and effectiveness. Support the Manager in rolling out the new Projects and Initiatives and also updating on the progress and its impact. Required Skills & Experience: Demonstrates proactive attitude Demonstrate ability to complete task accurately and on time with minimum supervision. Demonstrates teamwork both with function and across functions to achieve the overall company goals Able to understand the problem and effectively communicate the solution to the commercials/customers Sound knowledge about the process and guidelines and the requirements of the commercials/ clients To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started. Strong interpersonal skills and able to work well with all levels across the region Provide input to ensure ongoing improvements and developments of existing workflows for the commercial team Key Qualifications & Experience: Years Experience (Preferably in customer service domain)/ B.Com fresher who is proactive and have good comm skills or 1-year experienced candidate with Customer service skills, Knowledge in Excel, Outlook. What can we offer you? Flexible working model: up to 3days of home office per week after the 1st month Opportunities to learn: 450Euro budget every year for training, languages platform, e-learning platform, dedicated development program… Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field Diversity, Equity & Inclusion: Coface aims to be a leader in Diversity, Equity, and Inclusion within the Trade Credit-Insurance industry. We are committed to creating an environment where every employee can thrive, fostering a culture of belonging and fairness. By attracting top talent from diverse backgrounds, we strive to be a model for an inclusive employee experience. As an equal opportunity employer, Coface welcomes all qualified applicants without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other legally protected characteristics. Show more Show less

Roles: To perform the prescribed functions on daily basis and ensure all the orders are delivered within the TAT. Also to provide an accurate score and recommendation in accordance with the group standards. Responsibilities: To analyze the data provided is accurate. Quality check on the provided data. Ensure the delivery of reports within the TAT. Ensure additional points are value added as and when it is required. To handle email and phone enquirers from customers and colleagues to facilitate work process and according to the prescribed company standards and prescribed workflow procedure 100% client satisfaction on score and recommendation. Ensure Error Rate/Accuracy are in line with the Group Standards & Compliance. Skill Set: Looking for B.COM only Good command of English and preferably most of the north Indian languages for calling. Technically sound in financial knowledge (Should be capable enough to asses on the B/S and P&L A/c) Detail-oriented and accustomed to detecting errors Multi-tasking, able to handle high volume of work under high pressure People-oriented with strong interpersonal and communication skills Well-organized and self-motivated Able to meet deadline and daily volume target Proficient in using Microsoft Office (Excel & Word, etc.) Calling ability and convincing the customer to procure data. Providing adverse information (Amalgamation, Liquidation, name change or legal etc...) Experience : Freshers Show more Show less

Roles: To perform the prescribed functions on daily basis and ensure all the orders are delivered within the TAT. Also to provide an accurate score and recommendation in accordance with the group standards. Responsibilities: To analyze the data provided is accurate. Quality check on the provided data. Ensure the delivery of reports within the TAT. Ensure additional points are value added as and when it is required. To handle email and phone enquirers from customers and colleagues to facilitate work process and according to the prescribed company standards and prescribed workflow procedure 100% client satisfaction on score and recommendation. Ensure Error Rate/Accuracy are in line with the Group Standards & Compliance. Skill Set: Looking for B.COM only Good command of English and preferably most of the north Indian languages for calling. Technically sound in financial knowledge (Should be capable enough to asses on the B/S and P&L A/c) Detail-oriented and accustomed to detecting errors Multi-tasking, able to handle high volume of work under high pressure People-oriented with strong interpersonal and communication skills Well-organized and self-motivated Able to meet deadline and daily volume target Proficient in using Microsoft Office (Excel & Word, etc.) Calling ability and convincing the customer to procure data. Providing adverse information (Amalgamation, Liquidation, name change or legal etc...) Experience : Freshers Show more Show less

About the company: Making Trade Happen Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses. With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services. As a close-knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural. Every day, our teams are making trade happen. Join us! MISSION : We are seeking an experienced and highly motivated professional to join our team in a role focused on stakeholder management, Power BI dashboard development, and data analysis. The ideal candidate will collaborate with cross-functional teams to address data needs, develop actionable insights through advanced Power BI dashboards, and manage complex data landscapes. Key responsibilities include designing and maintaining Power BI reports, ensuring data accuracy, conducting in-depth analysis to identify trends, and presenting findings to senior stakeholders. The role also requires strong communication skills to translate complex technical concepts into clear, actionable insights for non-technical stakeholders. MAIN RESPONSIBILITIES: Key Requirements: Proficiency in Power BI, data visualization, and coding. Strong analytical skills and ability to synthesize insights from large, complex datasets. Experience managing stakeholder expectations and providing training on BI tools. Transform complex data into easily understandable insights Create multi-dimensional data models that are well-adjusted data warehousing practices. Execute security at the row level in the Power BI application with an apt understanding of the application security layer models. Data visualization using best practices with high end-user focus Technical Skills : 8-12 years of overall experience in software development 8+ years of dedicated experience in Power BI Well versed with all BI and DWH (Data Ware Housing) concepts and architecture Experience in working with clients in the APAC region preferably in Insurance industry Familiarity with the tools and technologies used by the Microsoft SQL Server BI Stack, including SSRS and TSQL, Power Query, MDX, PowerBI, and DAX. Power BI Technical Skills - Power BI Desktop & Service, Data Modeling (DAX & Relationships), Power Query (M Language), Data Visualization & UI Design, Paginated Reports (Power BI Report Builder), Power Automate Integration Data Skills – Oracle, SQL, Data Warehousing, Data Cleansing & Transformation Business & Analytical Skills -Requirement Gathering, Data Storytelling, KPI & Metrics Development Administration & Security - Row-Level Security (RLS), Power BI Service Administration Design, build, maintain, and map data models to process raw data from unrelated sources. Proficient in financial reporting through Power BI Strong knowledge of Oracle & SQL and relational databases. Expertise of SQL queries, SSRS, and SQL Server Integration Services (SSIS) In-depth understanding of the overall development process for listed tools: Data extraction from various data sources (like SAP ERP, SAP BW, Oracle, Teradata, Snowflake) Knowledge on Scripts to import data from databases, flat files, log files. Understanding of general accounting principles and financial reporting What can we offer you? Advantages we can outline: Flexible working model: up to 3days of home office per week after the 1st month Opportunities to learn: 450Euro budget every year for training, languages platform, e-learning platform, dedicated development program… Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field Diversity, Equity & Inclusion: Coface aims to be a leader in Diversity, Equity, and Inclusion within the Trade Credit-Insurance industry. We are committed to creating an environment where every employee can thrive, fostering a culture of belonging and fairness. By attracting top talent from diverse backgrounds, we strive to be a model for an inclusive employee experience. As an equal opportunity employer, Coface welcomes all qualified applicants without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other legally protected characteristics. Show more Show less