Paytm logo

Sales Excellence - General Manager

10 years

0 Lacs

noida

Posted:14 hours ago| Platform: GlassDoor logo

Apply

Skills Required

mobile payments data marketing strategy capture management recruitment onboarding retention design evaluation strategies planning efficiency analysis tracking metrics frequency compliance addition sizing optimization monitoring mdr enablement content training reporting reports leadership effectiveness forecasting budgeting score forecast tableau power excel sql communication negotiation collaborative lending ai support

Work Mode

On-site

Job Type

Part Time

Job Description

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology.

About the role

    • The AVP/GM of Sales Excellence for the EDC Business will be a strategic leader responsible for optimizing the end-to-end sales process, enhancing sales force productivity, and driving data-led decision-making across the national field sales organization. This role acts as a crucial bridge between Sales, Product, Marketing, and Operations to ensure effective execution of the sales strategy for Paytm's Electronic Data Capture (EDC) devices and associated offline payment solutions.

FSE (Field Sales Executive) Lifecycle Management & Optimization

    • Recruitment & Onboarding: Define the optimal profile and hiring funnel for FSEs, working with HR to ensure a fast, quality-driven onboarding process.
    • Performance & Retention: Design and manage the FSE performance evaluation framework, career progression paths, and retention strategies to minimize attrition and maximize tenure productivity.
    • Capacity Planning: Lead FSE capacity modeling and territory planning based on market potential, density, and sales cycle length to ensure optimal coverage and resource utilization.
    • Sales Cost & Efficiency: Own the analysis and control of the overall Sales Cost per Unit (SCPU), driving initiatives to reduce operational and fixed/variable sales expenses without compromising growth.

Acquisition Quality & Financial Efficiency

    • Customer Acquisition Cost (CAC): Be accountable for tracking, analyzing, and optimizing the merchant CAC for EDC deployments, identifying cost-saving opportunities in processes and incentives.
    • Quality of Acquisition (QoA): Define and enforce stringent quality metrics for new merchant onboarding, focusing on factors like minimum guaranteed TPV/GMV, transaction frequency, and long-term retention potential.
    • Target Achievement: Ensure high compliance and target achievement on new onboarding quality metrics (QoA targets) in addition to volume targets.
    • RoI Analysis: Conduct detailed Return on Investment (RoI) analysis on all major sales initiatives, channel investments, and incentive programs.

Sales Strategy, Planning & Process

    • Annual Operating Plan (AOP): Lead the design and implementation of the annual and quarterly sales operating plans, including sales targets, market sizing, and territory alignment.
    • Process Optimization: Standardize and optimize critical sales processes, from lead generation to device activation and performance monitoring (MDR/Volume growth).
    • Sales Enablement: Define and manage the content, tools, and training required by the field team to sell more effectively

Performance Management & Analytics

    • Sales Reporting: Design, develop, and maintain a comprehensive suite of sales performance dashboards and reports, providing actionable insights to the leadership team.
    • Incentive Design: Lead the design and effectiveness evaluation of the sales incentive and commission structure, ensuring alignment with both volume and quality of acquisition goals.
    • Forecasting & Budgeting: Own the sales forecasting process for EDC volumes and revenue, ensuring high accuracy.

Key Performance Indicators (KPIs)

    • Sales Target Achievement
    • Merchant Customer Acquisition Cost (CAC)
    • Quality of Acquisition (QoA) Score/Compliance
    • FSE Attrition Rate & Tenure Productivity
    • Sales Cost per Unit (SCPU)
    • Sales Force Productivity (e.g., Average EDC Deployments/FSE/Month)
    • Sales Forecast Accuracy
    • Effectiveness of Sales Incentive Plans (ROI)

Education & Experience

    • Education: MBA or equivalent from a Tier 1/2 institution.
    • Experience: 10+ years of overall experience, with at least 4-6 years in a Sales Excellence, Sales Strategy, or Business Excellence role within a large-scale FinTech, Payments, Banking (Acquiring Business), or Telecom company known for a strong field sales model.
    • Domain Expertise: Deep understanding of the Offline Payments ecosystem, especially EDC/POS devices, merchant acquiring, and related sales metrics.

Skills & Competencies

    • Financial Acumen: Strong understanding of P&L drivers, cost structures, and the financial impact of sales decisions (CAC, LTV, ROI).
    • Strategic Thinking: Ability to translate high-level business goals into actionable sales strategies and execution plans.
    • Analytical Skills: Expert-level proficiency in data analysis, reporting tools (e.g., Tableau, Power BI), and advanced Excel/SQL. Proven ability to derive insights from complex data sets.
    • Stakeholder Management: Exceptional communication, negotiation, and influencing skills to work effectively with senior leadership, field teams, and HR partners.
Why Join Us
A collaborative, output-driven program that drives cohesiveness across businesses through technology.
Opportunity to improve average revenue per user by increasing cross-sell opportunities.
Constructive 360° feedback from peer teams for supporting their goals.
A culture of respect that is earned, not demanded—from peers and managers alike.

Compensation
If you are the right fit, we believe in creating wealth for you.
With an enviable base of 500+ million registered users, 21+ million merchants, and a deep data ecosystem, Paytm is uniquely positioned to democratize credit for deserving consumers and merchants—and we are fully committed to this vision.
India’s largest digital lending story is unfolding here. It’s your opportunity to be part of it!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

More Jobs at Paytm

Sales Team Lead

Hyderabad

3 - 6 yrs
|

INR 4 - 7 Lacs

City Head - QR sales

Hyderabad

6 - 8 yrs
|

INR 15 - 20 Lacs

Key Account Manager- Oil& Gas

Bengaluru

5 - 9 yrs
|

INR 11 - 15 Lacs

Sales- Team Lead

Bengaluru

3 - 6 yrs
|

INR 4 - 7 Lacs

Area Sales Manager - Midmarket Sales (EDC Retail)

Bengaluru

3 - 7 yrs
|

INR 7 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Paytm logo
Paytm

Fintech / Digital Payments

Noida

RecommendedJobs for You

Paytm logo

Sales Excellence - General Manager

Paytm

noida

One97 Communications Limited logo

Sales Excellence - General Manager

One97 Communications Limited

noida, uttar pradesh, india

Paytm logo

Sales Excellence - General Manager

Paytm

noida

One97 Communications Limited logo

Sales Excellence - General Manager

One97 Communications Limited

noida, uttar pradesh, india