RevOps Lead (Zoho One) — CRM, Integrations & Growth Ops

Title:

Company:

Location:

Reports to:

Employment:

About Radical Minds Group (who you’ll support)

Radical Minds Technologies (BPO/Contact Center):

Large-scale CX operations—voice, chat, email, back office, outbound sales and collections—across Travel & Hospitality, Logistics/Food Aggregators, BFSI/Insurance, Healthcare, Retail/E-commerce and Government/PSU, with delivery centers in India and clients in the US/UK.

RMT Engineering (AI/ML, CRM & IT Services):

single source of truth

Role Summary

full-time on-site role

Mission

single accountable owner

This is a head-level RevOps role without an individual sales quota; success is measured by RevOps KPIs and their impact on overall revenue.

What you will own

1) Platform & Architecture (Zoho One)

• Administer Zoho

  CRM

  ,

  Marketing Automation/Campaigns

  ,

  SalesIQ (chat)

  ,

  Social

  ,

  Flow

  ,

  Analytics

  ,

  Books

  ,

  Sign

  ,

  Desk

  (PageSense/Creator as needed).
• Separate

  Business Units

  (Radical Minds BPO / RMT Engineering IT),

  territories

  (India/US/UK/ME/EU), roles/profiles, field-level security, data governance (DPDP/GDPR), audit logs and backups.

2) Lead Gen, Integrations & Orchestration

• Capture & enrich from

  Apollo.io, ZoomInfo, LinkedIn Lead Gen, Meta, Google Ads, Bing

  , website forms, chat and events.
• Enforce

  UTM standards

  , dedupe/normalize; implement

  lead scoring

  (fit + intent + activity).
• Auto-assignment by territory/BU with

  SLA timers

  & escalations.

3) Communications Integrations

• Telephony

  (Exotel/Knowlarity/Twilio/Zoho Voice): call pop, auto-log, dispositions, recordings mapped to CRM.

• WhatsApp Business API

  (Gupshup/360dialog/Twilio): templates, opt-in/opt-out, full thread logging.

• Email sync

  (O365/Gmail IMAP): two-way logging, templates, sequences/cadences.

4) Process, Approvals & Docs

• Blueprints

  for L1→L5 sales stages;

  discount/margin/TCV

  approvals; InfoSec/legal gates;

  CPQ basics

  ;

  e-sign

  via Zoho Sign; proposal/SOW/NDA templates.
• Quote→invoice handoff (Zoho Books) and post-sale handover (Zoho Desk) where needed.

5) Analytics, Forecasting & Governance

• Executive dashboards (Founders/CMO), leader & rep views;

  WBR/MBR/QBR

  packs; funnel velocity & conversion ladders;

  channel ROI & attribution

  in Zoho Analytics (first/last/W-shape).
• Forecast discipline (commit/upside/best case);

  pipeline hygiene

  scoring & audits; change control, documentation, training & adoption.

30/45/60-day outcomes

• Day 30:

  All sources integrated (lead gen, email, telephony, WhatsApp); routing + SLA live;

  executive dashboard v1

  ; data dictionary.

• Day 45:

  Scoring + approvals (Blueprints) live;

  WBR/MBR automated

  ; attribution reporting in Zoho Analytics.

• Day 60:

• Lead-to-first-touch < 15 min

  (inbound).

• MQL→SQL +30–50%

  vs baseline.

• Win-rate +15–25%

  in target segments (QoQ trend).

• Forecast accuracy ≥80%

  ;

  pipeline hygiene ≥90%

  .

Candidate Profile (what great looks like)

• Proactive mindset

  with the ability to

  work independently

  under minimal supervision;

  self-starter, self-motivated

  head-level owner reporting directly to Founders & CMO.

• Proven experience in a similar role

  in the technology or marketing industry, owning both strategy and hands-on execution.
• Strong

  Customer Relationship Management (CRM)

  expertise with

  Zoho One

  ;

  exposure to HubSpot or Salesforce (SFDC)

  is a plus (future-proofing).

• Sales strategies and techniques

  to drive

  revenue and conversion growth

  in partnership with BD leaders.

• Analytical skills

  to interpret data, track metrics and optimize marketing/operational performance.

• Excellent communication & interpersonal skills

  to collaborate with cross-functional teams and stakeholders.

• Project management

  skills for planning, executing and monitoring CRM & marketing initiatives.

• Education:

  Bachelor’s degree in Business/Marketing or a related field; relevant certifications are an advantage.

Working Model & Rota

• On-site (Gurgaon)

  ; primary window

  10:30–19:30 IST

  .

• Two late-overlap days/week

  (e.g., Tue/Thu 14:00–23:00 IST) for US;

  one early-overlap day/week

  (e.g., Wed 08:30–17:30 IST) for UK/ME.
• You will own

  WBR/MBR/QBR

  and a quarterly roadmap.

How to Apply

ceodesk@radicalminds.in

1. Resume or LinkedIn URL,
2. A

   1-page note

   on a Zoho build you led (Blueprints + routing + dashboards),

3. One dashboard screenshot

   (redacted is fine).