Restaurant Manager

Job Description

1. JOB DETAILS:

Position Title: Restaurant Manager

Reports to: Cluster Manager

Department: Operations

2. JOB PURPOSE: Restaurant Manager will be responsible for the overall operations of the restaurant with world class guest experience in a safe & inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards

Creative in building sales programs to leverage business opportunities and thus create a competitive spirit among all cashiers

3. KEY ACCOUNTABILITIES: Description
Leads Operational Excellence and the Guest Experience:

To ensure self and team handles all Guest concerns To responds to all Guest feedback with action plans to address opportunities To coach team on hospitality standards To communicate Guest feedback to the team and involve in action plans to resolve issues To empower the team to satisfy Guest needs and resolve concerns To ensures all training and reference materials are available and used by the team To execute processes that ensure the restaurant meets safety and sanitation standards To execute processes that ensure inside and outside cleanliness standards are met To ensure all shifts are appropriately staffed to achieve service with speed goals

Builds Team Talent:

To handle all employee concerns with a sense of urgency To treat all team members fairly and with respect To provide coaching to team members to improve performance and ensure their growth. To recognize team members for demonstrating desired behavior and performance To ensure no team members is placed in position until all training is complete To provide regular communication to team including goals and results To use team member feedback to improve restaurant performance To source, trains, retains, and develops team members that improve the Guest experience To execute team service through effective scheduling, cross training, and deployment To hold team members accountable for their behaviour and performance To delegate appropriately to team based on their skill level To execute development plans for talented team members to grow their career To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

Executes all in store marketing promotions in a timely and professional manner Owns local store marketing in trade area, becoming integrated into the community Executes new product rollouts including team training, marketing, and sampling Sets goals and tracks results Involves entire team by communicating goals, results, and action plans Ensures each shift is appropriately staffed to meet hospitality with speed goals Ensures the restaurant is well maintained including cleanliness Ensure all products are available to Guests every shift and execute all products to standard Utilizes appropriate suggestive selling Manages Profit & Loss and Restaurant Compliance: Analyzes business information looking for trends and identifying root causes Problem solves issues and executes sound business decisions that improve performance Takes accountability for all controllable profit line items on P&L Executes system to control Cost of Sales to include effective ordering and inventory Executes effective hiring and scheduling to meet Cost of Labor goals Complete all self-audits, minimum 1 per month, and executes actions plans to address opportunities Manages cash loss through cash control procedures Follows a maintenance schedule for equipment and facility Sets goals and track results Involves entire team by communicating goals, results, and action plans

Planning and Communication:

Discusses issues with other managers Discusses shift plans with team Involves entire team by communicating goals, results, and action plans Makes adjustments to assignments during the shift to achieve goals Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency Executes travel paths and delegates tasks as required Ensures each shift is appropriately staffed to meet hospitality with speed goals

4. Performance Indicators :

P&L Food cost & Variance / Cost of Labour & Restaurant Operating costs Channel wise NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery Channel wise Ops KPIs : Dine In – Q Time / Order taking time & Serving time Take Away – Q Time / Order taking time & Order ready time Drive N Pick – Order assembling time / Order ready time & Order delivered time Delivery – Order assembling time / Order ready time / Drive time / Delivered time & Run Time Team member retention & Attrition Internal & External audit scores

5. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Hotel Management Degree/Diploma Or Graduation 2-3 years’ of relevant experience in Retail/ QSR Industry at Managerial Level Ability to drive business growth through leveraging deep consumer/customer insights Appetite to learn quickly and work with a sense of urgency Result oriented, hands on approach, quick action approach Excellent Communication Skills, Conflict Management Skills, Team Building Skills & Problem Solving Skills

Job Types: Full-time, Fresher

Pay: ₹14,647.53 - ₹37,817.83 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person