2190 Relationship Building Jobs - Page 46

Company Description QuestionPro is a leading provider of online survey software, serving over 2 5 million users across 40 countries Our software enables users to create, distribute, and analyze surveys, as well as conduct polling, tablet-based mobile research, and data visualization For over ten years, we have supported Fortune 100 companies, academic institutions, small businesses, and individual researchers with our innovative technology Learn more at www questionpro com Role Description This is a full-time on-site role for a Customer Success Manager located in Pune The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining relationships, enhancing customer retention, and providing exceptional customer service The role involves analyzing customer data to inform strategies and improve the customer experience Qualifications Customer Satisfaction, Customer Retention, and Customer Service skills Strong Analytical Skills Relationship Building capabilities Excellent written and verbal communication skills Ability to work independently and collaboratively with a team Experience in the SaaS or technology industry is a plus Understanding of research industry is a plus Show more Show less

About the Company At Catawiki, every day brings the extraordinary! Whether its Daniel Ricciardos Formula 1 Car, a Woolly Mammoths Skeleton, Lady Gaga's Jumpsuit or Usain Bolts running shoe, we encounter exceptional objects every day We're a one-of-a-kind marketplace for buying and selling special objects! Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts Having sold over 20 million unique objects to date, were on a mission to become the worlds most popular destination for special objects As a growing, diverse and sustainable scale-up, we proudly live by our core values: Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers If these values resonate with you, wed love to explore how you can join us on this exciting journey! About the Role As a Key Business Developer for the Indian market, you will play a crucial hybrid role in growing and managing our seller base in the region Youll be responsible both for sourcing new leads and for supporting existing sellers, guiding them with data-driven insights, strategic planning, and hands-on account management to ensure long-term success on our platform We are looking for a candidate based in Mumbai or Surat, fluent in English, Hindi, and Gujarati What youll do Lead Generation and Development: Identify, prospect, and develop leads through multiple channels, including calls, emails, field visits, fair visits, and collaborations with experts Lead Generation & Business Development: Identify, prospect, and develop new leads through calls, emails, visits to fairs and sellers, and collaboration with experts Account Management & Growth Planning: Take over and grow a portfolio of existing sellers by analyzing performance, advising on strategy, and helping optimize quality and output Onboarding & Sales Facilitation: Ensure a smooth onboarding process for new sellers and provide ongoing support to help them meet Catawikis standards and expectations Relationship Building: Establish and nurture strong, trust-based relationships with sellers across India especially large, strategic accounts in the jewellery, gemstone, and diamond sectors Organic Growth & Market Insight: Stay on top of trends and leverage your market knowledge to identify partnership opportunities, organic leads, and new supply channels What youll bring Sales Expertise and Industry Knowledge: Proven experience in sales within the diamond, gemstones, or jewellery industry, specifically within the Indian market, with a deep understanding of market trends, competitors, and key players Communication and Relationship Building: Fluent in both written and spoken English and Hindi, with strong networking skills and the ability to establish and nurture relationships with sellers, manufacturers, and distributors Sales Mindset and Travel Readiness: Demonstrated success in achieving sales targets with a willingness to travel regularly across India to meet with leads and sellers Organizational and Technical Skills: Autonomous, organized, and proficient in using Google tools (Sheets, Slides) and sales CRM software like Hubspot, with a data-driven approach Educational Background and Passion for the Industry: A Masters or Bachelors degree in a relevant field (Commercial, Economics, or Sales-related), along with a passion for the online industry or personal interest in jewellery collections Why You'll Love Working with Us Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories In our flat structure, every role has a broad scope that directly impacts both our customers and the business Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression A Culture of Connection defines us Were a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered Whatever your story, we encourage you to bring your unique perspective to our team Celebrate Lifes Moments with us at Catawiki When you join us, youll receive a ?100 Catavoucher, and on each birthday, you'll get a ?50 Catavoucher to celebrate Enjoy an extra day off each year to "Pursue Your Passion" We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for lifes big moments like marriage, engagements, or moving house Please note that benefits can vary by location For specific information regarding whats available in your country, please consult your recruiter Our Offices and Way of Working Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model This means we typically ask you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with your colleagues Of course, if the job description specifies that the role is 100% remote?such as for certain expert or sales positions?then that arrangement will apply Interested Apply directly with an English CV and cover letter by submitting your information at the bottom of this page By submitting your application you agree to Catawikis Applicant Privacy Policy If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway You may be just the right candidate for this or other roles Show more Show less

The agency channel refers to a distribution method where insurance products are sold through agents. These agents act as intermediaries between the insurance company and customers, facilitating the sale of policies, providing customer support, and offering advisory services. This initiative is expected to improve customer experience especially in markets where customers prefer human interaction. It also supports customer in Resolving policy service need Renewal collection to resolve policy holder s service needs, Cross sale opportunity Job Summary Opportunity to be associated with MAX Life Insurance Pvt. Ltd. As Business Development Manager and build a distribution enterprise. Responsible for recruiting and managing a team of Leader and agents. Responsible for recruiting a team of Leaders, who will recruit agents and agents will source direct business. Key Responsibilities/ Key Deliverables Exceed recruitment target on new agency leaders and agent enrollments. Enhance quantity and quality recruitment by developing successful leaders. Emphasis on quality recruitment by the Agency Leaders and Agency Associates through one-on one session. Create mutual support platform for Financial Executives, Agency Associate and Agents to enable easier recruitment. Enhance AFYP & Number of cases by the unit. Focus on potential EC, MDRT, CEO council agents through complete unit. Focus on number of R&R winners. Focus on enablement and development of the team Ensure agents, agency associates, agency associate s unit and agency leader unit is in complaint with various IRDA guidelines. Timely contract of agents and agency associates within regulatory guidelines Monitoring IRDA guidelines impacting AAP channel at regional level. Track competition regularly at regional level on various measure such as new strategies, new compensation models Measures of Success Building a chain of successful leaders (Financial Executives) Recruitment (contracted agents) numbers Add-on of AFYP & number of cases in the team. Add-on of number of new agency associates Case Rate & Case Size Agent satisfaction survey Accuracy and timeliness of information Key Relationships (Internal / External) HO co-ordination Sales promotion activities Assist in overall running of the Office

-Experience in sales/business development within the US staffing industry - Experience in getting MSP/SOW Staffing opportunities- Proven ability to achieve and exceed sales targets - Strong understanding of US staffing models and workforce solutions - Excellent communication, negotiation, and relationship-building skills - Ability to work independently and adapt to the dynamic US market

The Head of Training - Strategic Verticals (Yes Bank Relationship) is a strategic leadership role responsible for driving the training agenda for the Yes Bank-Axis Max Life Insurance Bancassurance Partnership across key verticals, including Rural, Business Banking, and Tele Business. This role involves designing and implementing a comprehensive training strategy to enhance the capabilities of Yes Bank employees (Service Providers - SPs), Axis Max Life Insurance Relationship Associates (RAs), and sales teams across 350+ Rural branches nationwide. The incumbent will lead a team of training professionals to deliver impactful learning solutions, leveraging a mix of digital platforms, virtual sessions, and classroom-based training. The role requires close collaboration with internal and external stakeholders to align training initiatives with business objectives, drive sales performance, and ensure regulatory compliance. Key Responsibilities Training Strategy and Design Develop and implement a training roadmap tailored to the unique needs of the Rural, Business Banking, and Tele Business verticals within the Yes Bank-Axis Max Life Insurance partnership. Design role-specific learning journeys for SPs, RAs, branch managers, and senior leaders to ensure continuous skill development and alignment with business goals. Incorporate digital learning platforms, gamification, and blended learning models to create engaging and scalable training programs. Ensure all training initiatives align with organizational objectives, sales targets, and regulatory compliance requirements. Stakeholder Engagement and Collaboration Act as the primary liaison between Yes Bank leadership and Axis Max Life Insurance to align training strategies with shared goals. Partner with cross-functional teams, including sales, marketing, and operations, to create synergies in training delivery. Regularly engage with branch leadership and regional stakeholders to understand and address training requirements and challenges. Build strong relationships with external vendors and learning partners for content creation and delivery innovation. Leadership and Team Management Lead a national team of Zonal Training Heads and Trainers, ensuring consistent delivery of training across regions. Provide coaching and mentorship to the training team, fostering a culture of excellence and continuous improvement. Monitor performance metrics of the training team and ensure alignment with organizational KPIs. Drive professional growth and development for the team, enabling them to meet dynamic business needs. Training Delivery and Execution Oversee the execution of in-person, virtual, and hybrid training programs, ensuring high-quality delivery. Focus on critical areas such as Sales techniques and effectiveness Product knowledge and cross-sell strategies Customer experience and regulatory compliance Soft skills and leadership development Ensure training programs are aligned with business needs and address skill gaps identified through Training Needs Analysis (TNA) and Feedback Group Discussions (FGDs). Leveraging Technology for Learning Drive adoption of digital learning tools and platforms (eg, Learning Management Systems, microlearning apps) to provide flexible and on-demand learning solutions. Introduce innovative technologies like AI-based learning, simulation exercises, and virtual role-plays to enhance learner engagement and retention. Ensure the effective use of digital tools to monitor and track training participation and impact. Performance Measurement and Reporting Establish and monitor Key Performance Indicators (KPIs) for all training initiatives, including productivity improvements, sales performance, and training impact metrics. Prepare detailed reports and insights for senior management, highlighting the effectiveness of training interventions and areas for improvement. Use data-driven approaches to refine training strategies and measure ROI on learning initiatives. Key Skills Required Strategic Thinking Strong ability to design and implement impactful training programs aligned with business objectives. Leadership and Team Manag ement Demonstrated ability to lead large teams, inspire high performance, and build capabilities within a training function. Stakeholder Management Exceptional collaboration and relationship-building skills to engage with senior leaders, regional managers, and external partners. Digital Learning Expertise Proficiency in leveraging technology for training, including LMS platforms, microlearning tools, and virtual delivery methods. Communication and Presentation Outstanding verbal and written communication skills for stakeholder alignment and impactful delivery. Analytical Skills Strong data orientation to measure training impact, analyze performance metrics, and make data-driven decisions. Desired qualification and experience Educational Background Essential Graduate in Business, Human Resources, or related fields. Preferred Postgraduate degree (MBA or equivalent). Certifications like LUTCF, LOMA, AIII, or equivalents are advantageous. Experience Minimum 12-15 years of experience in training and development, with at least 5 years in a leadership role managing large-scale training operations. Extensive experience in insurance, banking, or financial services, particularly in training roles focused on sales enablement and capability building. Proven expertise in creating and delivering large-scale learning initiatives in distributed workforce environments.

The Senior Analyst , Financial Solutions will help the team as we'll as key stakeholders across various tasks related to multiple RTR applications and business processes including improving business processes and aligning key metrics. This role involves implementing and optimizing SAP Finance modules such as Project Systems, Fixed Assets, Special Purpose Ledgers and Asset Accounting while ensuring that the SAP financial solutions are effectively supporting the organizations financial processes and overall business strategy Your Role Accountabilities : Business Analysis Analyze business needs and requirements to identify opportunities for process improvement and automation Gather and document business requirements through interviews, surveys and other methods Develop and maintain business cases and const-benefit analysis for proposed solutions Collaborate with stakeholders to ensure that solutions meet business needs and are properly implemented Requirements Gathering Develop and maintain requirements documentation, including use cases, user stories, and functional specifications Collaborate with stakeholders to ensure that requirements are accurate and complete Identify and prioritize requirements and develop a project plan to meet those requirements Identify and report stakeholder issues and concerns and resolve them Manage stakeholder expectations and ensure that solutions meet their needs and requirements Application Design Solution Participate in design sessions along with development team and help in the design of software Conduct feasibility studies and proof-of-concept development to determine the viability of proposed solutions Collaborate with developers to ensure that solutions meet business requirements and are properly implemented Conduct unit testing, integration testing and user acceptance testing to ensure that solutions are functional and meet business requirements Develop and maintain documentation for applications, including user manuals and functional specifications Implementation Implement and deploy solutions, including configuration, testing and training end-users Conduct post-implementation reviews to ensure that solutions are meeting business requirements and identify areas for improvement Communication Communicate with stakeholders, including business leaders, IT teams, and end-users, to ensure that solutions meet business needs and are properly implemented Identify and report project risks and issues and collaborate with stakeholders to resolve them Develop and maintain a project plan and timeline to ensure that solutions are delivered on time and within budget Continuous Improvement Continuously monitor and improve business applications to ensure they remain effective and efficient Develop and maintain a plan for continuous improvement and ensure that it is implemented and monitored . Qualifications Experiences: 2+ years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus) 5 - 7 years of experience implementing 3 or more of the SAP modules (FI /CO , FI- AR, FI- AP , FI- AA, CO, PS , Special Purpose Ledgers ) In-depth knowledge of Financial processes and best practices in a Global SAP environment. Robust understanding of SAP financial systems, exceptional analytical capabilities, and a proven track record of managing complex financial systems implementations. Undergraduate degree required in computer science, mathematics or business sciences Superior analytical and problem-solving skills Experience developing financial models in Excel AND facilitating business discussions Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture Excellent written and verbal communication Superb relationship building skills Work collaboratively w/small teams Ability to handle multiple assignments concurrently Ability to work flexible schedules and available for working various shifts, including nights, weekends, and holidays. Able to work overtime and on-call rotations as needed Not Required but preferred experience: MBA or graduate degree preferred but not required in computer science, mathematics or business sciences Professional certification (e.g., CPA, CMA or SAP certification) Post graduate work experience in a related field (entertainment or entertainment) Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.) Familiarity with streaming and similar products /services Experience working in a national or global company Some visualization tool knowledge would be helpful ( i.e. Tableau, Power BI) Comfortable in working in highly iterative and somewhat unstructured environment

Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by company. KEY RESPONSIBILITIES Service through relationship management Establishing and strengthening relationship with the allocated customer base. Ensure retention of his/her allocated Book of Relations (existing customer database). Act as single point of contact for customers for any customer walk-in/query/complaint. Identify financial goals of customers and providing financial planning assistance. Competition Analysis for giving professional advice to customer Fix self-appointments every day from the given customer database as per the campaign Sales Focus on cross-sell & up-sell opportunity in allocated customers and walk-ins MEASURES OF SUCCESS TAT adherence for updating System - CSG Successful completion of cross-sell/ up-sell Business Goals month on month Collection of payment/premium from 91-180 days due policies Complaint Resolution /Customer satisfaction Achievement of Retention Targets > 45 unique customer meetings in a month More than 90% attendance (of total working days) Successfully score >=80% in the Functional Trainings imparted DESIRED QUALIFICATIONS AND EXPERIENCE Graduate with 1 - 3 years experience in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate. Minimum 6 months exposure to Life Insurance Age Bracket 25-32 years Must own a conveyance KNOWLEDGE / SKILLS / ABILITIES Process & Result orientation Customer centricity & relationship building Basic Computer Knowledge. Good communication skills- English and regional language

Engaging with the partners and providing insta services to achieve the target Explaining the contests/offers to the partners motivate & achieving the targets Understanding data management Proficiency in excel & relationship building skills Hindi is must other south languages are added advantage. Achieving daily and monthly targets

Basic understanding of pre-sales process and the business of IT Strong understanding onPower APPS,Power Automate and Excel Macros. Experience onstored procedure s. Ability to quickly learn new pre-sales functionality and pricing related processes Study and analyze pre-sales processes to look for optimization and improvements Experience in office automation and low code technology Good communication skills. Must be a team player and willing to work with multiple stakeholders - Grade Specific Power APPS Power Automate Excel Macros Stored Procedure Skills (competencies) Active Listening Adaptability Analytical Thinking Business Acumen Business Case Development Client Centricity Collaboration Continuous Learning CxO Conversations Data Visualization Data-Driven Decision-Making Emotional Intelligence Ethical Reasoning Executive Presence Ideation Industry Knowledge Influencing Innovation Market Analysis Networking Portfolio Strategy Problem Solving Project Management Relationship Building Relationship-Based Selling Risk Management Sales Analytics Sales Budget Management Sales Forecasting Sales Performance Sales Pitching Sales Planning Sales Process Optimization Sales Reporting Sales Strategy Management Stakeholder Management Storytelling Teamwork Time Management Value Creation Verbal Communication Written Communication

Role & responsibilities Technical Relationships Management: Connect with customer end IT - Person, Manager, Head to act as a bridge between customer and organization. Escalation Management: Handling customers escalation to support and resolve their OPEN issues from internal teams to prioritize the resolution and updating the status proactively to customers and close loop on resolution. Governance Meetings: Arranging Monthly / Quarterly engagement with customers to review the services. Service Improvement Plan: Identify the repeat technical issues and implement the Service Improvement Plan (SIP) for reduction of technical issues and meeting customer expectations. Preferred candidate profile ;- Experience 2 to 7 years CTC – 5 to 7LPA Location – Gurgaon

Job Summary: As BOE for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers. Job Responsibilities: • Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city. Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation) Carry out customer and driver market surveys through callings and on ground interactions Owning and delivering the planned activities on customer branding, marketing activity execution and verification Having empathy towards understanding driver requirements and problems. Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations Understanding customer segment in the given targeted area of the city Bi-weekly competitor customer pricing and driver payout assessment

Job description ** Male Candidates can share your resume directly through career@anabond.com / 9789849538 ** Job Location : Bhopal (B2C & B2B), Kolkata (B2C), Odisha (B2B), Bihar (B2C & B2B), Pune (B2C & B2B), Aurangabad (B2B), Kolhapur (B2C), Indore (B2B), Uttarakhand (B2B), Chandigarh (B2B), Lucknow (B2B), Mumbai (B2B), Nagpur (B2B), Ahmedabad (B2B), Surat (B2B), Rajastan (B2B), Railways & Marine (HO) (B2B), Punjab (B2C), West UP (B2C), Delhi NCR & Haryana (B2C). Role & responsibilities : Identifies product upgrades or new releases by keeping up with market trends, rival activity, and industry developments. Making cold calls to set up meetings with prospective clients to look for new business. Learn sales techniques and demo techniques on the job. Both primary and secondary sales expertise To close a transaction, pay attention to the needs of the costumer and present appropriately. Analysing prospects and their standing in the market, conducting research, and examining sales possibilities in order to find commercial chances. Create regular assessments, financial & sales data reports. Continuously co-ordinate with current clients via phone calls, emails, and in-person visits to maintain and create networks. Take part in activities (sales meet & Exhibitions etc..) on company's behalf. Preferred candidate profile: Having work experience in Adhesive & Sealant background. Others Details Salary : 25K to 50K Job Status : On Roll (Permanent) Qualifications : Any Degree Other Compensation Benefits : Fixed Daily Allowance, PF, Insurance (Group Medical, Personal Accident , Term Life Insurance), Bonus, Leave Travel Allowance, EL Encashment, Gratuity, Incentive.

Job Summary The Senior HR Business Partner based in Bangalore, will primarily support NetApp s "Go-To-Market" business unit for India. This individual will be a key member of the HR team in India and will collaborate with the HR community to define and execute the HR strategies in support of the business objectives. The successful candidate will have robust subject matter expertise, is business savvy, and a compelling influencer, consultant, coach and trusted advisor. Experience in delivering Organisational Change is also highly desired. Responsibilities Serve as a strategic business partner to the VP of Sales, India and leaders across this team focused on a broad-based and transformational talent agenda designed to recruit, develop and retain the very best innovative talent in the business. Provide proactive and strategic guidance and support for organizational planning that align the HR agenda in support of key business strategies and initiatives in the local India client groups. In collaboration with business and HR leadership, drive and facilitate change management processes to achieve business outcomes through a high-performance culture. Partner with NetApp shared services, Total Rewards, Organizational Effectiveness and Talent Acquisition to deliver a unified HR service, and a superior employee experience. Monitor the environment, labour markets, legal and regulatory changes in relation to employment practices, and business trends to identify and recommend changes to HR specific policies and practices. Job Requirements 12+ years of Human Resources expereince in a multinational organisation with atleast 4+ years experience supporting the sales / GTM Org. Technology industry experience supporting Sales or related Business units is preferred. Experience in the implementation of business transformation, strategic HR initiatives and processes. Ability to understand big picture business results and effectively apply a pragmatic and flexible approach to HR interventions to contribute to NetApp s continued success. Proven relationship building skills at all levels of the business and sturdy experience in advising and coaching leaders. Experience in proactively contributing to a growing business and a positive reputation for working effectively across levels of an organization. Proven ability to operate strategically and have a hands-on approach, driving a high performing team culture. Possess strong influencing and interpersonal skills and have a track record for being a trusted business advisor Ability to build trust, respect and confidence of leadership and employees projecting as a fair, firm leader Demonstrated ability to build team capability and HR competency. Education Minimum of 12 + years of experience Any graduation A masters in Human resources or related field would be preferred.

Some careers have more impact than others. We are currently seeking an experienced professional to join our team in the role of Strategic Business Change Senior Manager Business: Corp & Inst Banking Principal responsibilities Identify and develop innovative solutions to existing business problems with solutions deploying a mixture of technology and automation solutions as well as process simplification and end to end redesign Support IB CCO teams at a regional, product, sector and global level to improve the overall business by providing strategic insights using tools and data available. Support a number of workstreams related to transformation and strategic projects of importance to drive the IB business strategy. Adopting a curious mindset and being interested in emerging and new technologies, thinking about their application to our business and new ways of doing things. Challenging existing ways of working and not accepting we have always done things like this as the answer instead identifying the most effective and efficient approach to client execution. End to end mapping integration Work closely with senior leadership, bankers, and support teams to ensure alignment and seamless execution of business strategies. Act as a trusted advisor to leadership on key decisions related to new technologies, client delivery, problem solving and simplification. Partner with technology to design and implement strategic change as well as identifying and implementing further areas of impactful change Ensure strategic alignment of investment in digital and transformation, effectively driving ROI outcomes promised by corresponding business cases Lead transformation initiatives globally across IB with a focus on technology investment, process improvement and data management Requirements 8+ years of experience in investment banking, management consulting, or a similar strategy-focused role, preferably within financial services. Proven track record of working on high-impact strategic initiatives and delivering measurable results. Master s degree in Business, Finance, Economics, or a related field. MBA or equivalent advanced degree preferred. Dynamic self-starter, results-oriented proactive individual who can leverage their network and relationship building skills to manage a multi-faceted role. Strong analytical and problem-solving skills with a can-do mindset the ability to synthesize complex data into actionable insights. Excellent written and verbal communication skills, with experience in presenting to senior leadership. Excellent grasp of MS PowerPoint / Excel / Word and ability to distil large quantities of information into key themes / issues. Follow up on recurring themes from the MI and identify solutions, which are followed through to conclusion. Deep understanding of the Investment Banking business model, product offerings, and market dynamics. Ability to manage multiple priorities and thrive in a fast-paced, high-pressure environment. Exceptional interpersonal skills, with the ability to influence and build consensus among diverse stakeholders. You ll achieve more at HSBC

Wisteria Properties is looking for CRM Post Sales to join our dynamic team and embark on a rewarding career journey As a Sales Representative at our Personnel Network, you will play a critical role in connecting with potential clients, customers, or members of our network and promoting our products or services You will be responsible for developing and maintaining strong relationships, understanding the needs of clients, and achieving sales targets Responsibilities:Client Engagement: Identify and approach potential clients, customers, or members within our personnel network Product/Service Promotion: Educate clients on the benefits and features of our products or services, tailored to their needs Relationship Building: Cultivate and maintain strong relationships with existing and potential clients, demonstrating excellent customer service Sales Targets: Achieve or exceed sales targets and goals, including revenue and volume targets Needs Analysis: Understand the unique requirements and preferences of each client, tailoring solutions to meet their specific needs Sales Presentations: Prepare and deliver persuasive sales presentations and proposals Follow-up: Conduct post-sale follow-ups to ensure customer satisfaction and gather feedback Market Research: Stay informed about industry trends and competitors to adjust sales strategies accordingly Documentation: Maintain accurate and up-to-date records of client interactions, sales, and prospects in a CRM system Sales Reporting: Prepare regular sales reports and forecasts for management Networking: Actively participate in events, trade shows, or networking opportunities to expand your personal network and create leads

Recruitment Strategy: Implement recruitment strategies to attract top talent. Sourcing: Source candidates through various channels, including job boards, social media, and employee referrals. Recruitment TAT : Closing of the position as per TAT Relationship Building: Build relationships with hiring managers and other stakeholders to understand talent needs. Business Partnership: Partner with business leaders to understand business objectives and develop HR solutions to support them. Strategic HR Planning: Develop and implement HR plans to drive business outcomes. Talent Management: Provide guidance on talent management, including succession planning, performance management, and development. Change Management: Support business leaders in implementing change initiatives and managing organizational change.

As a Standard Chartered Relationship Manager, youll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the banks strategic objectives. Youll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills and Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17227

In Standard Chartered Bank s Corporate, Commercial Institutional Banking (CCIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities. Part of CCIB s Digital Channels Data Analytics (DCDA), we are building a complete end-to-end, digital-first client journey from onboarding, transacting to servicing and reporting. We are passionate about developing and delivering Best in Class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the H2H, API, Web and Mobile. The Business Analyst of Standard Chartered Corporate Banking S2B Access is a role in the Digital Channel and Data analytics ( DCDA ) team within Standard Chartered s Corporate, Commercial and Institutional Banking ( CCIB ) client segment. The S2B Access platform serves our global clients across our 40+ footprint markets. As the BA of S2B Access platform, you will be executing on the strategic priorities through disciplined product development from Strategy to Go-to-market activities, be laser-focussed on delivery and time-to-speed. You will be working with a cross-functional team of product managers, engineers, and other stakeholders to deliver value driven digital capabilities for our corporate and institutional clients Key Responsibilities Strategy Roadmap/Backlog Planning: Execute on the product roadmap deliverables, analysing features and solution design, ensuring alignment with business goals and client needs and ensure all the product releases are managed as per the expectations. Product Development: Execute through the entire product development lifecycle, from Inception to Build and Test, Deployment Activities (Pre-and-Post) and go-live (post go-live issue resolution, if any, ensuring timely delivery of features and enhancements. Domain Knowledge: Have working experience in Channels or Payments life cycle. Good Understanding of SWIFT MT and MX formats (PAIN, CAMT, PACS). Gather, analyse, and formalize users business requirements and processes, evaluate on feasibility of implementation, and manage scope of the project. Walk through the stories and requirements with the Squad Product Owner Design Architecture - Business Analyst to support PO in reviews on Solution Intent and mapping specification documents with business stakeholders and gets sign off. Functional Test Execution - Business Analyst to review both Test Cases and Test Evidence on defined requirements. Assist in managing and implementing IT projects with quality, scope and ensure IT deliverables are delivered on time and confirm to processes and standards. Business Analyst to Prepares project documentation such as Requirements Specification/Use case specifications based on Scope of Work and Business Cases defined by Product Owner. Bug and stories - Follow through priorities for bugs and stories into development stage based on requirement prioritization. Requirement Linkage: Ensure Traceability between Requirements and Test Evidence are being generated automatically in the ADO. Pre- Deployment Verification - Make sure all the controls are met prior to deployment (to production) or exceptions explicitly Approved by PO Post Deployment Verification (User Verification Test) - To ensure deployment is successfully completed in the production environment. Business The role requires close partnership with Transaction Banking and Financial Markets businesses to gain in-depth understanding of the business strategies and objectives to develop and align the roadmap and priorities with business goals to meet client needs. Understanding of Cash Products and Commercial and Wholesale Payments business domain and technical integration through Host-to-Host channels is critical. People Talent Collaborate and execute on deliverables with a cross-functional team, including product managers, designers, and engineers, to deliver high-quality features and enhancements. Ensure active communication of the vision, priorities and progress to the business to foster engagement, awareness and motivation. Risk Management Identify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure S2B Access channel remains compliant with banking and data protection laws. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role Regulatory Business Conduct Personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders T echnology (Non-Interactive and Interactive Channels, DCDA Tech, Delivery Teams, Solution Architect Teams, Security Technology Teams) Digital Platforms and Products, DCDA (Cash, Common Platform Services, Data Analytics Insights, Channel Performance Measurement) Client Engagement, DCDA (Regional Teams, Digital Client engagement team, Digital Adoption Growth team, Global deployment, Research and Insight team) Client Experience, DCDA (Design Operations, Design Product/Platforms) API Open Banking Ecosystems, DCDA Project/Program Management Office, DCDA DCDA COO Transaction Banking (Cash, Trade, Financial Markets, Implementation Teams, Client Servicing and Onboarding) Technical Skills Minimum of 10 years of transaction banking or digital experience in financial or other transaction-oriented industry. Previous project, product management and/or implementation experience in Digital Channels and /or Cash Management experience with understanding of ISO20022 capabilities. Experience in strategic planning and execution in a matrix organization. Competency in market analysis, sales and revenue forecasting, project planning and management, promotion development, and executing general product strategies. Ability to understand the importance of relationship building both with internal and external customers. Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients. Ability to create and deliver effective oral and written presentations/proposals up to a senior level of management. Strong leadership and motivation capability, Strong time management and organizational skills. Comprehensive solution-oriented thinker when dealing with clients, team members, internal functional departments and upper management. Ability to effectively manage and motivate matrix resources to attain organizational goals and influence without direct authority Strong project management skills including planning, documenting, communicating and delivering the end result on-time. Ability to demonstrable domain knowledge of current industry and mobile commerce and payment ecosystem trends. Experience in a position of broad collaboration, influence and communication in a large organization. Skills in meeting objectives through influence, inspiration, facilitation and team building or business degree in Computer Science or MBA. Excellent teamwork skills preferably with experience of working in teams spread across boundaries. Client-facing experience About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 14170

As a Standard Chartered Relationship Manager, youll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the banks strategic objectives. Youll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills and Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. Competencies Action Oriented Collaborates Customer Focus Gives Clarity Guidance Manages Ambiguity Develops Talent Drives Vision Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 31404

As a Standard Chartered Relationship Manager, youll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the banks strategic objectives. Youll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills and Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. Competencies Action Oriented Collaborates Customer Focus Gives Clarity Guidance Manages Ambiguity Develops Talent Drives Vision Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 31204

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager, RC AI and Analytics Principal responsibilities The individual will be responsible for reporting RC AI Analytics scorecard and key performance indicators in a timely and accurate manner. Promote a culture of data driven decision making, aligning short term decisions and investments with longer term vision and objectives. Help the business to manage regulatory risk in a more effective, efficient, and commercial way through the adoption of data science (AI/ML and advanced analytics) Support communication and engagement with stakeholders and partners to increase understanding and adoption of data science products and services also research opportunities. Collaborate with other analytics teams across the banks to share insight and best practice. Foster a collaborative, open and agile delivery culture. Build positive momentum for change across the organization with the active support and buy-in of all stakeholders. The ability to communicate often complex analytical solutions to the wider department, ensuring a strong transfer of key findings intelligence. Requirements University degree in technology, data analytics or related discipline or relevant work experience in computer or Data Science Understanding of Regulatory Compliance, risks and direct experience of deployment of controls and analytics to manage those risks. Experience in Financial Services (experience within a tier one bank) or related industry Have good interpersonal and communication skills, coupled with proven experience working in a matrixed management structure, managing global teams. Client focused, with strong relationship building and analytical skills. Effective communication (both verbal and written) and presentation skills. Fair understanding of applied mathematics, statistics, data science principles and advanced computing (machine learning, modelling, NLP and Generative AI) Strong technical skills in analytical languages such as Python. Specific knowledge of GCP, AWS, Azure, Spark and/or graph theory an advantage. Medium level understanding of data architecture concepts including cloud, ETL, Ontology, Data Modelling. Experience of using GIT, PowerPoint and Advanced Excel You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. , We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Regulatory Projects in a PMO support role offers a unique opportunity to be part of a team that thrives on innovation and collaboration, ensuring successful delivery of regulatory change. As a PMO Specialist within the Regulatory Projects Team, you will play a critical role in supporting the team by maintaining a focus on control and audit readiness, ensuring accurate reporting across all projects, effective RAID management, compliance with our internal controls frameworks, and effective oversight of policies and procedures, with a continuous focus on best practices and process improvement. You will partner closely with project managers and business analysts across the team, as well as key contacts in the wider organisation to establish effective communication and engagement models. Your contributions will ensure consistent quality and effective communication across the team, promoting successful project outcomes. Job Responsibilities Consult, analyse and promote project delivery best practices within the Regulatory Projects Team Manage communication of status updates to stakeholders and senior management through presentations and reports used in different forums Ensure compliance with JPMC s document storage and record retention operating models in line with firmwide policy Build and maintain working relationships with stakeholders in the different businesses functions our team supports (e. g. Technology, Finance, Operations, Reporting teams, etc). Partner with stakeholders, providing guidance and analysis, helping identify and escalate issues / risks / dependencies and facilitating communication between team members Coordinate working group meetings; setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items Participate in all change events and ensure the stakeholders are prepared for the change and supported by ongoing coaching Onboard new joiners and welcome them to the team helping them to maximise their contribute from Day 1 Be an advocate for innovation, finding new and better ways to drive output Identify opportunities for process enhancements and drive initiatives to improve efficiency and effectiveness Required Qualifications, Capabilities, and Skills Strong attention to detail and accuracy as you will be setting the standards for others Previous experience working in a Finance Projects function is essential Strong understanding of the End to End Project Life Cycle Ability to work independently and be self-motivated / demonstrate initiative Experience in identifying and implementing process improvements Strong presentation and inter personnel skills Excellent written skills with clear, concise and logical documentation. Excellent organization and planning skills Strong ability to multi-task and prioritize. Strong communication, negotiation, and relationship management skills Working knowledge of MS Office, PitchPro and SharePoint Judgement - Analyse problems skillfully, uses logic to reach solutions. Facilitator of effective meetings Strong stakeholder management and relationship building skills - collaboration is key in this role! Preferred Qualifications, Capabilities, and Skills Experience of working with Confluence Ability to analyse and document end to end process flows Coaching skills to enable junior team members to fulfil their potential Prior PMO experience would be beneficial, but not essential

Responsibilities- Mapping potential catchment areas and communities suitable for mobilization in the identified locations. Building rapport with the local community leaders well before the start of the mobilization. Creating awareness on the Anudip program and sensitizing community to participate and take the program to as many needy as possible. Addressing communities about the Anudip program and its benefits through various means of communication to motivate and encourage youth to avail the opportunity. Helping the center team to select the needy youth (Anudip Students) and ensure that the center has optimum batch strength. Providing support to the center team / Area Manager in organizing Alumni Guest events as and when required as per the process. Ensuring optimum batch strength in assigned Anudip centers. Desired profile Graduate Strategic vision to integrate how the big picture of the initiative comes together from definition through implementation across. Ability to support large-scale company-wide projects that incorporate a proactive and innovative solution to addressing challenges and achieving organizational goals and objectives. Ability to create organizational alignment to the design and execution of initiative efforts Analytical, excellent decision maker and problem solver. Proactive, Self-motivated, target-driven, intuitive, creative diligent. Excellent inter-personal and relationship building skills. Proficient in English, Hindi and other desirable Indian languages. Preferred Industry Education, IT, Skill Development Job Category: Student Community Mobilizer Job Type: Full Time Job Location: Bangalore-Electronic City North Bengal-Siliguri UP-Noida WB-Balurghat

Provide support in Sales of Life Insurance business through bank customers at bank branches across assigned locations B Organizational Relationships Reports To Cluster Manager Supervises NA C Job Dimensions Geographic Area Covered Branches / Cluster Internal Stakeholders Training Branch Operations Distribution Operations External Channel Partner D Key Result Areas Organization Process Key Contributions Sales Drive wallet Share in the allocated bank branches with focus product mix. Achieve pre-set business targets on ANP, case count, active branch, active sales staff and various KPIs for designated branches Working jointly with the Branch Manager Bank specified persons on Business Implementation plan Driving and motivating the branch staff along with Bank RM and providing support for logging in applications sourced Tapping the right database of the branch and ensure authentic documentation Build relationship with the Bank Sales/ operations team and ensure the business targets and Productivity targets of the allocated branches are met effectively Prospect and meet customers within and outside the Branch as when required To develop, agree and implement short term and long term plans to achieve sales targets To achieve branch RM activation targets Work collectively with Bank Sales / operations team and conduct joint sales calls as a team to achieve business nos. Seek commitment from the partner towards achievement of business objective Relationship Management Managing the relationship between internal team and channel partner so as to Foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner Provide all possible support to the channel partner as a face of parent company Effectively execute all Marketing activities as per Partners requirement Ensuring timely issuance of policies with resolving all pending etc. Adhere to the customer touch-point engagement in order to service his portfolio of customers To maintain the desired persistency ratio Prompt post-sales service with respect to all domains Strategize and interact closely with the RM on business plan execution Ensure Compliance Ensure compliance to internal sales process other compliance standards Should be process product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team MIS Adhering to the Training Road map. Providing timely reports to the Supervisor as per the requirement. Adhering to the TALIC code of conduct. E Skills Required Technical Product/Subject matter expertise Business perspective planning Finance / Insurance industry awareness Self management Problem solving skills Peer level co-ordination and influencing skills Behavioral Essential Desired Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills Lang

About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Global Service Desk Manager, You Will Manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate a strong understanding of process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Owner of key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Responsible for supervising the team, managing team conflicts, and demonstrating quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Act as a liaison between GSD and other IT and support departments. As Global Service Desk Manager, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. Must have 12+ years of experience in IT service management. 5+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 7 + years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical awareness with hands-on knowledge and experience on various technologies. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Superior attention to detail with an eye for accuracy. ,