Job Summary:
Exos is seeking a Regional Director to function as a strategic leader responsible for driving operational excellence, budget management, and stakeholder engagement. This role serves as a key partner with one of Exos’ large global clients and will ensure successful service delivery, alignment with business strategies, and achievement of revenue targets. The Regional Director position requires periodic travel to oversee regional operations and collaborate with stakeholders.
Responsibilities:
Relationship Management
- Act as a main point of contact for client account representatives to assure practices align with business objectives and provide expertise to the development of client fitness and wellness vision
- Demonstrate management effectiveness via consistency with onsite supervision and a strong focus on customer care, partnering touch points and swift issue resolution.
Service Product Delivery
- Focus and lead on time and quality of delivery, contract compliance, training and adherence, safety, strong team mentoring, coaching, engagement and support
- Identify operational best practices and develop implementation models that can be leveraged account wide
Innovation
- Oversee the strategic development, implementation and evaluation of innovative and integrated fitness and wellness initiatives that optimize user experience, measurably contribute to client health and productivity objectives, and result in improved outcomes
Reporting & Administration
- Manage a suite of comprehensive reporting mechanisms, deliver current state updates and future thinking recommendations to multiple stakeholders, proactively deliver capital equipment projections, recommendations to achieve client financial objectives, manage contract and operational expenses, and fee-based services
Total Cost Management
- Help to control cost of goods and services, able to demonstrate cost savings/avoidance without compromising quality
- Provide regular budget reviews, alignments and recommendations for key spends
In Addition to Key Objectives, Additional Responsibilities Include:
- Oversee various services within client account to include: fitness and wellness solutions, operations management, and services such as group fitness, personal training, sports and recreation, massage
- Oversee onsite teams responsible for overseeing the development and delivery of onsite fitness and wellness solutions within client account
- Develop direct reports to excel at strategic client advising and relationship development, staff training and development, fitness and wellness program design, user-experience, operations management, risk mitigation approaches, financial forecasting, analysis and management
- Develop and deploy cross-referral and integration strategies among client employee health management providers that show the impact of our efforts
- Develop successful partnering efforts with Human Resources and Café Teams to cross promote employee wellness (fitness, nutrition, activities, social influencers, etc.).
- Create and maintain systems to analyze key performance indicators, assuring the successful fulfillment of contractual deliverables
- Develop and oversee accurate financial forecasting, analysis and reporting systems
- Develop and maintain optimal client relationships, and provide expertise to the development of the client’s fitness and wellness vision
- Provide leadership and deploy strategies to support a cohesive, multidisciplinary team within numerous locations throughout the US
- Oversee the professional development of direct reports and coach managers to develop those they support
- Build scalable solutions together with Exos team to pilot new and innovative fitness and wellness approaches
- Implement systems to analyze key performance indicators, assuring successful fulfillment of contractual deliverables
Proficiencies:
- Experienced in strategic planning, coordination, delivery and evaluation of diverse fitness and wellness services
- Uses a high-energy, collaborative, proactive and results-oriented approach to account management
- Strong evidence of entrepreneurial initiative. Approaches role and associated responsibilities as if it is their own business
- Well-versed and confident on evolving trends within fitness and wellness. Thrives on piloting new approaches and learning from failure to drive improved outcomes
- Speaks and writes clearly, succinctly and professionally. Facilitates expectations and outcomes to direct reports, clients and other Exos stakeholders
- Excels leading in a dynamic, fast-paced environment with competing priorities
- Proven ability to build relationships with key stakeholders to enhance resources and services provided to customers
- Strong inclination towards coaching and developing others in ways that improve how we manage accounts by leveraging the strengths of his/her team
- Open to new ideas and flexible on approaches to accomplish results
- Embraces constructive feedback as a way to improve the current state
- Comfortable analyzing and making sense of large amounts of information to identify key considerations that should be acted upon
- Embraces technology and effectively uses it to create efficiencies with minimal wasted effort
- Works well with all levels within the organization to establish an overall collaborative working relationship
Qualifications:
- BS/BA in health/fitness or related field
- 5 years of preferred similar experience
- Advanced industry certifications preferred
- Experience working in a high tech setting
- Direct management experience – including staff and responsibility for overall programs and services
- Multi Site management experience preferred
- Proven experience in working as a provider with client stakeholders
- Meaningful involvement with fitness and wellness organizations
- Strong proficiency using Google Platform and Microsoft software, especially excel application
- Must be able and willing to travel to multisite locations
Per pay transparency requirements, the compensation for this position ranges from $85,000 - $95,000/year. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).
Who We Are
For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.
We are an equal opportunity employer
EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.Learn more here:
- EEO is the Law
- EEO is the Law Supplement
