Quality Analyst

• Monitor and audit O2C transactions (order entry, billing, collections, cash application) for accuracy and compliance.

1-5 YEARS OF EXPERIENCE

• Identify process deviations and data quality issues across O2C workflows.

• Perform root cause analysis on recurring errors or customer complaints.

• Collaborate with operations teams to implement corrective actions.

• Maintain and update quality checklists and SOPs.

• Track and report quality metrics (e.g., error rates, rework volumes, turnaround times).

• Support internal audits by providing documentation and process evidence.

• Conduct training sessions for O2C teams on quality standards and best practices.

• Process Knowledge: Strong understanding of the end-to-end O2C cycle (order entry, billing, collections, cash application).

• Analytical Skills: Ability to identify patterns, root causes, and trends in quality issues.

• Attention to Detail: Accuracy in reviewing transactions and identifying process deviations.

• ERP Proficiency: Working knowledge of ERP systems (e.g., SAP, Oracle) for transaction tracking and validation.

• Reporting Skills: Ability to generate and interpret quality metrics and dashboards.

• Communication: Clear and professional interaction with cross-functional teams to resolve issues.

• Audit Support: Familiarity with documentation standards and audit readiness practices.

• Define and implement quality assurance frameworks across the O2C cycle.

• Set performance benchmarks and KPIs for quality monitoring.

• Lead cross-functional reviews to assess process health and compliance.

• Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction.

• Oversee audit readiness and ensure adherence to regulatory and internal controls.

• Manage a team of quality analysts and oversee their development and performance.

• Collaborate with digital transformation teams to integrate automation and analytics into quality checks.

• Present quality insights and risk mitigation plans to senior leadership.

• Strategic Thinking: Ability to define quality frameworks and align them with business goals.

• Leadership: Experience managing teams and driving performance through coaching and development.

• Cross-Functional Collaboration: Strong coordination with finance, operations, IT, and compliance teams.

• Process Improvement: Expertise in Lean, Six Sigma, or similar methodologies to drive efficiency.

• Automation & Transformation: Knowledge of digital tools and automation strategies for quality control.

• Compliance & Risk Management: Deep understanding of regulatory requirements and internal controls.

• Executive Reporting: Ability to present insights and recommendations to senior leadership.