Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Job Description – Deputy Manager (Accounts Payable & Accounts Receivable) Domain Experience Requirements
- 4 to 8 years of hands-on experience in Procure-to-Pay (P2P) & Accounts Receivable (AR) processes.
- 2 to 3 years of relevant AR experience; calling / collections calling experience preferred.
- Working knowledge of any ERP platform. WorkDay Preferred.
- Strong MS Office knowledge, especially Excel.
- Strong understanding of accounting principles, AP workflows, and AR fundamentals.
- Experience managing SOX controls, audit requirements, and compliance frameworks.
- 4–5 years of team-handling experience – mandatory.
- Client and stakeholder management experience – mandatory.
- Ability to multi-task, manage pressure, and deliver against stringent timelines.
- Strong analytical ability and logical reasoning.
- Experience in identifying process improvement opportunities and driving productivity initiatives.
- Good presentation skills.
Key ResponsibilitiesOperations Management (AP )Oversee end-to-end Accounts Payable processes including:
- Invoice processing
- Vendor master data setup & modifications
- Payment processing
- T&E expense processing
- Customer creation/modification
- Billing & invoicing accuracy
- Cash application (recording payments, checks, credit card receipts)
- Collections follow-up via calls/emails
- Preparation of SOA and dunning letters
Reporting of unapplied/unidentified entries
- Ensure daily review of team tasks, including work done by the Assistant Manager.
- Validate and review cash application reports and ensure timely application.
- Support month-end and quarter-end close activities for AP & AR. Client Management & Escalations
- Serve as the primary point of contact for daily client calls, business reviews, and operational updates.
- Prepare data for daily calls, monthly MBR and quarterly QBR
- Handle client escalations promptly and professionally, ensuring issue resolution and client satisfaction.
- Support and take escalation calls for the Vendor Services team as required.
- Maintain strong communication and partnership with internal and external stakeholders.
Governance, Compliance & Risk Management
- Understand key business risks in AP/AR processes and implement mitigation measures.
- Establish and monitor process controls across invoice processing, vendor setup, billing, customer master, and payment cycles.
- Ensure full SOX compliance; proactively eliminate SOD conflicts.
- Review RCA (Root Cause Analysis) for errors and ensure corrective & preventive actions.
- Monthly accurate client invoicing
People Leadership & Performance Management
- Lead AP & AR teams to ensure smooth operations and accurate processing.
- Conduct daily huddles, weekly team meetings, and regular one-on-one sessions.
- Monitor team performance, attendance, productivity, and utilization.
- Provide coaching, feedback, and development planning for team members.
- Foster a culture of ownership, accountability, and continuous improvement. Analytics, Reporting & Productivity
- Track, analyze, and report operational metrics and business KPIs.
- Prepare and present monthly & quarterly performance decks to senior leadership / clients.
- Drive productivity improvement initiatives and meet productivity targets across AP & AR teams
- Identify automation opportunities and support implementation to improve efficiency.
- Ensure accuracy and timeliness in all reports and dashboards.
Qualifications
Role Overview- Deputy Manager –Responsible for managing end-to-end Accounts Payable operations while leading teams across both functions.The role requires strong client-centricity, stakeholder engagement, daily client calls management, handling escalations (including Vendor Services escalations), driving service excellence, and ensuring process accuracy, compliance, and productivity.The role also includes people management responsibilities such as conducting team huddles, one-on-ones, performance discussions, coaching, and team engagement.Education: MBA / Accounting Degree / Commerce GraduateExperience: 8–10 yearsDesired Skills
Excellent spoken and written communication skills (English).
Strong stakeholder management and client-facing capability
Assertive communication style with the ability to influenceHigh problem-solving ability, analytical approach, and structured thinking.Ability to lead large teams and manage high-pressure situations.Strong attention to detail and ownership mindset.
